Request for a New Collection under the “Generic Clearance for the Collection of Qualitative
Feedback on Agency Services Delivery”
(OMB Control Number: XXXX-XXXX
TITLE OF INFORMATION COLLECTION: Criminal Justice Information Services
(CJIS) Division Virtual Training Feedback-National Instant Criminal Background Check
System (NICS)
PURPOSE:
•

To collect feedback from authorized federal, state, county, city, university and college, and
tribal criminal justice agencies after attending one or more NICS Program training
sessions.

DESCRIPTION OF RESPONDENTS:
Federal, state, county, city, university and college, and tribal law enforcement and criminal
justice practitioners who are currently conducting the NICS for firearm related background
checks for the transfer, possession or disposition of firearms. Respondents will be attendees
of one or more training sessions offered by NICS.
TYPE OF COLLECTION: (Check one)
[ ] Customer Comment Card/Complaint Form
[ ] Usability Testing (e.g., Website or Software
[ ] Focus Group

[X] Customer Satisfaction Survey
[ ] Small Discussion Group
[ ] Other:

CERTIFICATION:
I certify the following to be true:
1. The collection is voluntary.
2. The collection is low-burden for respondents and low-cost for the Federal Government.
3. The collection is non-controversial and does not raise issues of concern to other federal
agencies.
4. The results are not intended to be disseminated to the public.
5. Information gathered will not be used for the purpose of substantially informing influential
policy decisions.
6. The collection is targeted to the solicitation of opinions from respondents who have
experience with the program or may have experience with the program in the future.
Name: Andrea R. Setler
Training Instructor
CJIS Audit Unit
FBI Criminal Justice Information Services (CJIS) Division
304-625-7432

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To assist review, please provide answers to the following question:
Personally Identifiable Information:
1. Is personally identifiable information (PII) collected? Yes X No
2. If Yes, will any information that is collected be included in records that are subject to the
Privacy Act of 1974? Yes No
3. If Yes, has an up-to-date System of Records Notice (SORN) been published? Yes No
Gifts or Payments:
Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to
participants? [ ] Yes, X No

BURDEN HOURS (Annually)
Category of Respondent
Federal, state, county, city, university and college, or
tribal governments
Totals

No. of
Participation
Respondents Time
5,600
3 minutes

Burden

5,600

280 (hrs)

280 (hrs)

FEDERAL COST: The estimated annual cost to the Federal government is: $0
If you are conducting a focus group, survey, or plan to employ statistical methods, please
provide answers to the following questions:
The selection of your targeted respondents
1. Do you have a customer list or something similar that defines the universe of potential
respondents and do you have a sampling plan for selecting from this universe?
X Yes [ ] No
If the answer is yes, please provide a description of both below (or attach the sampling plan)? If
the answer is no, please provide a description of how you plan to identify your potential group of
respondents and how you will select them?
The respondent universe for the CJIS Audit Unit Virtual Training Feedback-NICS Form
comprises one population. The population is the personnel from the approximately 18,000
federal, state, county, city, university and college, and tribal law enforcement and criminal
justice agencies which utilize the NICS by conducting firearm related background checks in
relation to the transfer or possession of firearms. They will be identified via a roster
compiled before and during training. The burden estimates are based on annual anticipated
course offerings and associated attendee volume per course. The collection is a voluntary
request to elicit customer satisfaction on NICS training services received. The respondent is
invited to participate in the collection via an e- mail invitation which contains a link to the
online instrument.

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Administration of the Instrument
1. How will you collect the information? (Check all that apply)
X Web-based or other forms of Social Media
[ ] Telephone
[ ] In-person
[ ] Mail
[ ] Other, Explain
2. Will interviewers or facilitators be used? [ ] Yes X No

Submit all instruments, instructions, and scripts with the request.
The instrument will be hosted online, via an online survey tool utilizing FBI forms through
Office of Public Affairs. A draft copy of the instrument is attached to the application package.

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