EnrollmentGuideLevelGold

U.S. Nuclear Regulatory Commission
Office of the Chief Information Officer

ICAM User Guide; One-Time Password, Level Gold,
Enroll
Enrollment Guide
Level Gold Credentialing

Version:
Release Date:

1.0
02 12 2021

James Peyton
Ed Lorek
Hana Seo

ICAM User Guide; One-Time Password, Level Gold, Enroll

Version:

Enrollment Guide, Level Gold Credentialing

Release Date:

1.0
02 12 2021

Revision History
Date

Version

Description

02 12 2021

1.0

Initial draft

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Author

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ICAM User Guide; One-Time Password, Level Gold, Enroll

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Table of Contents
1

INTRODUCTION .......................................................................................................................................... 1

2

CREDENTIAL ENROLLMENT PROCESS........................................................................................................... 2

3

SUPPORT .................................................................................................................................................... 7

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Introduction

This document serves as a User Guide for the Nuclear Regulatory Commission (NRC) external
partners, members of the public, that have a need to use NRC’s secure web-based applications.
More specifically, it describes the process through which an applicant can request a Level Gold
digital credential using NRC’s web-based credential enrollment system.
Once the applicant has obtained a Level Gold digital credential, it can be used to access select
NRC secure web-based applications directly over the internet.

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Credential Enrollment Process

This section takes the applicant through the NRC web-based credential enrollment system for
the purposes of requesting a Level Gold digital credential. It assumes that the applicant has
completed the application specific credential enrollment step and has been forwarded to the
NRC External Credentialing Service. The steps below detail the remaining steps required to
complete the enrollment process. Below are screenshots of the process with an explanation of
what applicants should expect during the enrollment process.
1. Use the Google Chrome or Mozilla Firefox web browser to go to the enrollment site for
the NRC application for which you are requesting access. Initiate the request for access
following that application’s specified enrollment process.
2. Once you’ve reached the appropriate point in the application’s enrollment process you
will be redirected to the NRC’s External Credentialing Service and be presented with a
registration form, an example of a registration form is depicted below.

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3. Complete the remaining required fields:
a. Create Password – Please create a password that will be used now and
throughout the entire lifespan of your digital credential. Enter that password in the
“Create Password” field and enter the exact same password in the “Confirm
Password” field.
Remember this password as you will need it when your credential is issued to
you. Please be certain to protect the password and do not share it with anyone.
The password you create must follow these requirements:
• The password is case sensitive
• The password must have a minimum length of 12 characters
• The password must have a least one upper case letter
• The password must have a least one lower case letter
• The password must have a least one special character
• The password must have a least one number
• The password must not contain more than two repeating characters
4. Enrollment Confirmation - Please review the information as it was captured to ensure
correctness. To make any required adjustments click the “BACK” button and then
resubmit – keep in mind that all pre-populated data is read-only at this point. To submit
and continue the enrollment process click “SUBMIT”. To cancel the credential enrollment
process click “CANCEL”.

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5. Review the confirmation screen and click “DONE”

6. Upon completing the above enrollment process, the below confirmation email is sent to
the applicant.

7. Once approval has been granted, the applicant will receive an approval email with
further instructions on how to obtain their Level Gold digital certificate.

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The applicant will have to go through the ID proofing process which will require the
applicant to log in to the ECS portal and provide two (2) photo identifiers including a
government furnished identity document. An example of the ID proofing form is depicted
below.

*Note the list of Acceptable Photo IDs in the “What are Acceptable Photo IDs?” link and
Appendix A of this document.
*Please make sure to review the Rules of Behavior

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8. Identity Proofing Confirmation - Please review the information as it was captured to
ensure correctness. To submit and continue the ID proofing process click “SUBMIT”.

9. Below is the screenshot of the acknowledgement page you will receive after submitting.
If the NRC needs different identity documents, either due to quality or validity of
submissions, you will receive an email with additional instructions on the identity
documents that need to be resubmitted. Resubmit these documents by repeating steps
7 and 8.

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10. Once you have completed the ID proofing form, the applicant will receive a confirmation
email and it will go under review. If approved, you will receive an email with instructions
to activate your digital credential – One Time Password (OTP) – along with the approval
code for activation.

If rejected, you will receive an email with an explanatory rejection code.
11. Once you have activated the OTP, you will receive instructions on how to login to the
target application via email.

3

Support

Please visit the appropriate support resources for help and troubleshooting:
1. User Guides – located at https://pki.nrc.gov/ecs/guides.html
2. Application Support Desks
a. MAP-X
Email: [email protected]

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Appendix A
Below is a list of acceptable photo identifications for the ID proofing form:
•
•
•
•
•
•
•

Driver's license or an ID card issued by a state or possession of the United States (provided it contains a

photograph)

U.S. Government PIV Card
U.S. Passport (or Passport Card)
U.S. Military ID card
U.S. Military dependent's ID card
Permanent Resident Card or an Alien Registration Receipt Card (Form I-551)
Employment Authorization Document that contains a photograph (Form I-766)

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