Certification of Tribal Housing Counselors Registration

HUDHousingCounselors.com
HUD Housing Counselor
Training and Certification
Program
Office of Housing Counseling
U.S. Department of Housing and Urban
Development
June 18, 2024

Registration Process and
Description
The counselor’s information will be collected electronically on the Office of Housing
Counseling (OHC), HUD’s Housing Counselor Certification Training and Examination
website, www.HUDHousingCounselors.com (HHC). The HHC website is owned by
HUD and is administered by Ajanta, a HUD contractor. The website is not hosted on a
.gov platform as a result of IT funding constraints.
Once the housing counselor completes data entry and electronically submits their
information through the website, the data will be transferred to HUD’s Federal
Housing Administration Connection (FHAC).
The steps that follow outline the registration process for the HUD Housing
Counselor Certification Exam. The site and the screenshots included in this document
are in the process of being updated and are scheduled to be released by July 2024.

Step 1
Counselor registers for an account on HUDHousingCounselors.com.
• Enter email address to register as a new user. The HHC website will generate a
verification email with instructions.
• Verify email address and follow instructions to create a password. By default, the
email address is the login ID.

Privacy Policy
Last updated: 11/4/2022
Authority: Section 106 of the Housing and Urban Development Act of 1968 (12
U.S.C.1701x);
Purpose: All personal identifiers are needed for registration of training and for the
certification exam purposes as mentioned above.

Routine Use: Information will be used by and disclosed to HUD personnel and
contractors or other agents who need the information to certify housing counselors.
Your social security number will be used to verify your employment with a
participating agency. HUD may share the information with other entities pursuant to
its published Privacy Act system of records notice.
Disclosure: Failure to furnish the requested information may delay or prevent the
processing of the application.
On behalf of the U.S. Department of Housing and Urban Development’s Office
of Housing Counseling, Ajanta Consulting, LLC. ("us", "we", or "our") operates
https://www.hudhousingcounselors.com (the "Site"). This page informs you of our
policies regarding the collection, use, and disclosure of Personal Information we
receive from users of the Site
We use your Personal Information only for the purposes of providing and improving
the Site and/or providing information related to the certification process. By using the
Site, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable
information that can be used to contact or identify you. Personally identifiable
information may include, but is not limited to your name ("Personal Information").
Log Data
Like many site operators, we collect information that your browser sends whenever
you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol
("IP") address, browser type, browser version, the pages of our Site that you visit, the
time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect,
monitor, and analyze this data.
Communications
We may use your Personal Information to contact you with information relating to the
certification process and/or relating to your requests through the Site.
Cookies
Cookies are files with small amount of data, which may include an anonymous
unique identifier. Cookies are sent to your browser from a web site and stored on
your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your
browser to refuse all cookies or to indicate when a cookie is being sent. However, if
you do not accept cookies, you may not be able to use some portions of our Site.

Security
The security of your Personal Information is important to us but remember that no
method of transmission over the Internet, or method of electronic storage, is 100%
secure. While we strive to use commercially acceptable means to protect your
Personal Information, we cannot guarantee its absolute security.
Changes to This Privacy Policy
This Privacy Policy is effective as of 11/04/2022 and will remain in effect except with
respect to any changes in its provisions in the future, which will be in effect
immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you
should check this Privacy Policy periodically. Your continued use of the Service after
we post any modifications to the Privacy Policy on this page will constitute your
acknowledgment of the modifications and your consent to abide and be bound by the
modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either
through the email address you have provided us, or by placing a prominent notice on
our website.

Contact Us
If you have any questions about this Privacy Policy, please contact us at
HUDHousingCounselors.com/Support.

Step 2
Counselor registers for the HUD Housing Counselor Certification Examination.
•
Log into www.HUDHousingCounselors.com and navigate to Exam
Registration. • Select the preferred method to take the exam—in person or
online.
• Schedule the exam date and time.

Step 3
Counselor pays for certification exam.

•

Pay the registration fee.

An email will be sent confirming payment and registration for this exam.

Step 4
Counselor authorizes transfer of information to FHAC.

•
•

Log into www.HUDHousingCounselors.com and complete exam results
verification.
Hours of operation are 8am to 9pm Monday through Friday.

Data Collection and Storage
Counselor Data and Storage Location
The table below outlines the counselor data collected in each step of the registration
process and details which system (i.e., Ajanta, Kryterion, FHAC) stores the data. The
table differentiates between required and optional data and also indicates which data
is system generated. (see next page).

Step

1

Data
Collected

Bixal

Kryterion

Required First
name
Last name
Email
State

Counselor
Data
First name
Last name
Email
State

N/A

FHAC

N/A

System
Generated UUID
Required
Full address

System
Generated
Counselor ID

2

Counselor Data
First name Last
name Email Full
address

N/A

System
Generated UUID
Counselor ID

3

Required
Credit card
number CVC
number
Expiration date

N/A

N/A

Required
SSN
Phone
Occupation
Employer
4

Optional
Fax
Direct Provider
(y/n) Agency
FHA HCS ID
Training (type)
Language
Ethnicity/Race
Gender

N/A

System
Generated Exam
results

N/A

Counselor Data
SSN
Phone
Occupation
Employer
Agency FHA HCS
ID
Direct provider (y/n)
Language
Ethnicity/Race
Gender
Training (type)
System Generated
Exam result