Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection
No
Regular
Approved without change
08/22/2024
07/08/2024
OMB approves this collection for a period of three years. NRC is reminded not to exceed the approved annual burden hours. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request
table that charts list comparision
Inventory as of this Action
Requested
Previously Approved
08/31/2027
36 Months From Approved
02/28/2026
13,300
0
4,200
2,708
0
1,088
0
0
0
This submission was established according to guidance provided in OMB memorandum M-11-26 dated June 15, 2011 for the Fast-Track Process for Collecting Service Delivery Feedback Under the Paperwork Reduction Act. This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
This generic clearance was approved in February 2023 with 4,200 responses. The NRC staff had used almost all of these responses within one year of the clearance approval. As a result, this request approximately triples the number of requested responses to 13,300 (an increase of 9,100 responses) in order to cover the full three year clearance period. The burden has been increased from 1087.5 to 2,708 (an increase of 1,620.5 hours). Most of the increase in responses are for very low burden requests.
The largest increases are for the following activities:
⢠Agency program offices have begun to use mobile technology to get immediate feedback to promote discussion during meetings. These âflashâ customer feedback surveys typically take less than one minute and the results are immediately available to meeting facilitators. The NRC staff has added burden for this type of feedback, which tends to have high response rates and low burden. 100 hours and 6,000 responses have been added for this activity.
⢠Burden estimates for class or event presentation evaluations has increased. In the last clearance cycle, 690 responses and 138 hours were used for feedback on classroom evaluations in the first year alone. The NRC staff anticipates additional burden in this area and has estimated 2,000 responses and 500 hours for these activities.
⢠In anticipation of future remote usability studies, the staff added 450 responses and 650 hours for this type of activity. In the previous renewal, no burden was estimated for these type of studies.
Finally, cost estimates have increased due to a change in the agencyâs fee rate from $288/hr to $300/hr.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
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