Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
FINAL Part A SS for generic customer satisfaction fast-track.docx Supporting Statement A	2024-07-08
Generic submission template for customer satisfaction fast track clearance.pdf Supplementary Document	2024-07-08
Final Part B SS for generic customer satisfaction fast track clearance.docx Supporting Statement B	2024-07-08

IC Document Collections

IC ID	Document Title	Status
271133	Focus group on emergency preparedness and response Other-Focus group script	New
270812	Feedback forms for: Public meetings, FOIA, Public document room, Alternative Dispute Resolution Other-online survey	New

ICR Details

OMB Control No: 3150-0217	ICR Reference No: 202407-3150-001
Status: Received in OIRA	Previous ICR Reference No: 202212-3150-003
Agency/Subagency: NRC	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 07/08/2024

	Requested	Previously Approved
Expiration Date	36 Months From Approved	02/28/2026
Responses	13,300	4,200
Time Burden (Hours)	2,708	1,088
Cost Burden (Dollars)	0	0

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Abstract: This submission was established according to guidance provided in OMB memorandum M-11-26 dated June 15, 2011 for the Fast-Track Process for Collecting Service Delivery Feedback Under the Paperwork Reduction Act. This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 14725	02/28/2024
30-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 55989	07/08/2024
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 0

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	13,300	4,200	0	0	9,100	0
Annual Time Burden (Hours)	2,708	1,088	0	0	1,620	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This generic clearance was approved in February 2023 with 4,200 responses. The NRC staff had used almost all of these responses within one year of the clearance approval. As a result, this request approximately triples the number of requested responses to 13,300 (an increase of 9,100 responses) in order to cover the full three year clearance period. The burden has been increased from 1087.5 to 2,708 (an increase of 1,620.5 hours). Most of the increase in responses are for very low burden requests. The largest increases are for the following activities: • Agency program offices have begun to use mobile technology to get immediate feedback to promote discussion during meetings. These “flash” customer feedback surveys typically take less than one minute and the results are immediately available to meeting facilitators. The NRC staff has added burden for this type of feedback, which tends to have high response rates and low burden. 100 hours and 6,000 responses have been added for this activity. • Burden estimates for class or event presentation evaluations has increased. In the last clearance cycle, 690 responses and 138 hours were used for feedback on classroom evaluations in the first year alone. The NRC staff anticipates additional burden in this area and has estimated 2,000 responses and 500 hours for these activities. • In anticipation of future remote usability studies, the staff added 450 responses and 650 hours for this type of activity. In the previous renewal, no burden was estimated for these type of studies. Finally, cost estimates have increased due to a change in the agency’s fee rate from $288/hr to $300/hr.

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Annual Cost to Federal Government: $205,300

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/08/2024

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