Download:
pdf |
pdfPage purpose
Reschedule reason
Appointment search
Multiple appointments
Reschedule at same or different location
Search by zip or state
Pick office
Pick date / time
Confirm appointment
Final appointment details
URL
biometrics/reschedule/reason‐for‐reschedule
biometrics/reschedule/find‐appointment
biometrics/reschedule/choose‐appointment
biometrics/reschedule/choose‐location
biometrics/reschedule/search‐office‐location
biometrics/reschedule/select‐office‐location
biometrics/reschedule/select‐new‐date
biometrics/reschedule/confirm‐new‐appointment
biometrics/reschedule/confirmed‐appointment
Page title
Reschedule a Biometrics Appointment
Reschedule a Biometrics Appointment
Reschedule a Biometrics Appointment
Reschedule a Biometrics Appointment
Reschedule a Biometrics Appointment
Reschedule a Biometrics Appointment
Reschedule a Biometrics Appointment
Reschedule a Biometrics Appointment
Reschedule a Biometrics Appointment
Page subtitle
Reason for Reschedule
Find Appointment
Choose an Appointment
Choose Reschedule Location
Search for Office Location
Select Office Location
Select New Date and Time
Confirm New Appointment
The appointment has been rescheduled!
Progress tracker step
Reason for reschedule
Appointment search
Appointment search
Location
Location
Location
Date and time
Confirmation
N/A
Rewrite of the current reasons given by NASS to reschedule an appointment. Rewritten for clarity
and plain language
Current
Proposed
Illness, medical appointment, or hospitalization
Illness, medical appointment, or hospitalization
Previously planned travel
Previously planned travel
Previously planned significant life event such as
a wedding, funeral, or graduation ceremony
Significant life event, such as: wedding, funeral,
or graduation
Inability to obtain transportation to the
appointment location
Cannot secure transportation to appointment
location
Inability to obtain leave from employment
Cannot take time off from work
Late delivered or undelivered ASC appointment
notice
Late or undelivered appointment notice
Other (type in reason below)
Other (enter reason below)
Individual ‐ Biometrics Rescheduling
Instructional text: Text that appears directly below a question and provides instructions for answering the question
Question/prompt grouping breaks are indicated by a horizontal line
Conditional question/prompt logic is indicated in ( ) before question/prompt
Changes to existing copy
Section/action added
Section/action deleted
Approved language
Step/Page Title
Content & Instructions
URL address
Page Title
my.uscis.gov/accounts/
Welcome to Your USCIS Account
Top Navigation Label
Navigation Label
Card
My Account
Reschedule biometrics
Search for your existing biometrics
appointment to reschedule online
Reschedule biometrics
Search for your existing biometrics
appointment to reschedule online
Response
Field/Interaction Type
User can select between
the two to (1)
reschedule appointment
or (2) view notices ‐ the
number in the (#) field
will show how many
notices are pending
Opens the "Reschedule
Biometrics
Appointment"
homepage
Clicking card will take
users to the Biometrics
Reschedule homepage
Additional Instructional Updates Notes
Text
Comment Comment NexGen
Author
Response
Individual ‐ Biometrics Rescheduling
Instructional text: Text that appears directly below a question and provides instructions for answering the question
Question/prompt grouping breaks are indicated by a horizontal line
Conditional question/prompt logic is indicated in ( ) before question/prompt
Changes to existing copy
Section/action added
Section/action deleted
Approved language
Step/Page Title
URL address
Page Title
Content & Instructions
Response
Field/Interaction Type
my.uscis.gov/accounts/biometrics/overview
Reschedule a Biometrics Appointment
After you file your application, petition, or request, we will schedule your biometric services appointment at a local
Application Support Center (ASC) if you need to provide your fingerprints, photograph, and/or signature. We have the
general authority to require and collect biometrics from any applicant, petitioner, sponsor, beneficiary, or other individual
residing in the United States for any immigration and naturalization benefit. See 8 CFR 103.2 (b)(9).
Your appointment notice (Form I‐797C, Notice of Action) will include the date, time, and location for your ASC appointment.
The biometrics you provide during your ASC appointment allows us to confirm your identity and run required background
and security checks.
Overview
Eligibility to reschedule online
Missed appointment
If the assigned Application Support Center (ASC), date, or time conflicts with an important life event, planned travel, or
another significant event, you may be eligible to reschedule your appointment online.
You can reschedule online if:
‐ Your appointment is scheduled for a future date
‐ You establish good cause to reschedule
‐ You have not rescheduled your original appointment two (2) times;
‐ You did not miss the original appointment time; and
‐ Your filed form is not the Form I‐600, Petition to Classify Orphan as an Immediate Relative; Form I‐600A, Application for
Advance Processing of an Orphan Petition; Form I‐800, Petition to Classify Convention Adoptee as an Immediate Relative;
and I‐800A, Application for Determination of Suitability to Adopt a Child from a Convention Country.
If you missed an appointment, please call the Contact Center at 800‐375‐5283.
After an appointment is rescheduled, you will see a new notice (Form I‐797C) in the "Submitted Requests" section of your
account. You must bring this new notice to your scheduled appointment.
Your attorney or an accredited representative does not need to go with you to the ASC, even if they submitted your
application, petition, or request to USCIS. Your notice will provide specific instructions on what you should bring to your ASC
appointment.
You must bring the following to your appointment:
More information about biometrics appointments
‐ Your ASC appointment notice (Form I‐797C). If you received multiple biometrics appointment notices, please bring all
notices to your appointment at the application support center.
‐ A valid photo identification (such as your Green Card, passport, or driver’s license).
‐ We recommend that you print or save a copy of your completed application, petition, or request for your records. We also
recommend that you review this copy before you come to your ASC appointment. We cannot provide you with a copy of
your application, petition, or request, or a copy of any of your biometric services appointment notices at the time of your ASC
appointment.
If you need more information about how to prepare for your biometrics appointment, there is more information here on
USCIS.gov. [https://www.uscis.gov/forms/filing‐guidance/preparing‐for‐your‐biometric‐services‐appointment]
Button
Reschedule appointment
Button
View submitted requests
After an appointment is rescheduled
Takes user to reschedule
an appointment
Takes user to view
submitted requests tab
Additional Instructional Updates
Text
Notes
Comment Comment NexGen
Author
Response
Individual ‐ Biometrics Rescheduling
Instructional text: Text that appears directly below a question and provides instructions for answering the question
Question/prompt grouping breaks are indicated by a horizontal line
Conditional question/prompt logic is indicated in ( ) before question/prompt
Changes to existing copy
Section/action added
Section/action deleted
Approved language
Step/Page Title
Content & Instructions
URL address
my.uscis.gov/accounts/biometrics/reaso
n‐for‐reschedule
Tabs
Page Title
Response
Field/Interaction Type
User can select between
the two to (1)
reschedule appointment
or (2) view notices ‐ the
number in the (#) field
will show how many
notices are pending
Reschedule Appointment
Submitted Requests (#)
Past Requests
Reason for reschedule
Please provide a reason for why you are
rescheduling a biometrics appointment.
Appointments can only be rescheduled
for good cause, as outlined in the
reasons provided below.
Modal Description
If your reason is something other than
one of the options listed, please select
other and provide a reason in the text
field.
Cannot secure transportation
to appointment location
Cannot take time off from
work
Illness, medical appointment,
or hospitalization
Late or undelivered
appointment notice
Field 1
Select a reason for reschedule
Field 2
Tell us the reason for rescheduling
Button
Next
Button
Enter "Other"
Back
Previously planned travel
User to select one of the
Significant life event, such as: reasons provided or type
wedding, funeral, or
another answer when
graduation
prompted if no
selections explain their
Other (enter reason below)
situation
Free text field only
appears if "other" is
selected from drop
[Free text field]
down field
Moves user to
reschedule an
appointment
Button to take user back
to the overview
Cannot secure transportation
to appointment location
Cannot take time off from
work
Illness, medical appointment,
or hospitalization
Late or undelivered
appointment notice
Previously planned travel
Field 1
Select a reason for reschedule
Field 2
Tell us the reason for rescheduling
User to select one of the
Significant life event, such as: reasons provided or type
wedding, funeral, or
another answer when
graduation
prompted if no
selections explain their
Other (enter reason below)
situation
Free text field only
appears if "other" is
selected from drop
[Free Text Field]
down field
Additional Instructional Updates
Text
Notes
Comment Comment NexGen
Author
Response
Individual ‐ Biometrics Rescheduling
Instructional text: Text that appears directly below a question and provides instructions for answering the question
Question/prompt grouping breaks are indicated by a horizontal line
Conditional question/prompt logic is indicated in ( ) before question/prompt
Changes to existing copy
Section/action added
Section/action deleted
Approved language
Step/Page Title
Content & Instructions
URL address
Page Title
my.uscis.gov/accounts/biometrics/r
eschedule/find‐appointment
Reschedule a Biometrics Appointment
Tabs
Progress Tracker
Reschedule Appointment
Submitted Requests (#)
Past Requests
Reason for reschedule
Appointment Search
Location
Date and time
Confirmation
Enter the following information to
find and reschedule an existing
biometrics appointment.
Response
Field/Interaction Type
Additional Instructional Updates Notes
Text
User can select
between the two to
(1) reschedule
appointment or (2)
view notices ‐ the
number in the (#)
field will show how
many notices are
Progress bar on the
top of the pages of
the experience that
show where a user is
in the process.
This copy to be used
on every page of the
reschedule
experience ‐ within
the "Reschedule
A reschedule request is based on a
unique receipt number. You must
submit a separate reschedule
request for each person on the case
with a receipt number.
Modal Description
Provide either the receipt number or A‐
number to locate your appointment.
Receipt Number
Enter your receipt number
Field 1
Enter a valid 13‐digit format: i.e.
ABC1234567891
Field 2
A‐
Field 1 ‐ Error State
Field 3
Enter a valid 7, 8, or 9‐digit format:
i.e. A012345678
Current Appointment Date
Field 4
Field 5
Current Appointment Time
Date of Birth
A‐Number
Field 6
Application Support Center
Button
Next
User to enter the
number specific to
their inquiry
User to enter the
number specific to
their inquiry
Only displays when
user enters a number
with incorrect
Date entered as MM/DD/YYYY User to enter date
User to choose time
from
Time to type in with a mask drop down menu
Date entered as MM/DD/YYYY User to enter date
User to choose office
Drop down of all ASC offices from drop down list
Submits user
information to find
appointment
Error State for whole page
Reschedule an Existing
Appointment
We've encountered an error with
your request. Please try again.
Error State ‐ General System Error
System error.
Selecting the button
to try again will bring
the fields to find
appointment
Error State ‐ Appointment not found (Screen 3 ‐ Find Appt. Error)
Appointment Not Found
We could not locate an
appointment based on the
information submitted.
Please verify the information you
entered is correct and try again.
Error State ‐ Appointment not found
If you need further assistance,
please call the Contact Center at 800‐
Appointment Error
We could not locate a scheduled
appointment based on the
information submitted.
Error State ‐ Appointment not scheduled
Error State ‐ Appointment cannot be rescheduled
If you need further assistance,
please call the Contact Center at 800‐
375‐5283.
Appointment Cannot be
Rescheduled
Your appointment cannot be
rescheduled online. To reschedule,
please call the Contact Center at 800‐
375‐5283.
Error state displayed
when appointment
cannot be found.
Error state displayed
when an appointment
is found, but not
scheduled, for a
variety of reasons.
From NASS: There are a
few forms that the Nass
business doesn't allow to
be self‐rescheduled.
Currently:
I600,I600A,I800,I800A
(but this may change)
Tool tip ‐ "The receipt
number is a unique
13‐character
identifier that USCIS
provides for each
application or
petition it receives.
Your answer must
include three
capitalized letters
followed by 10
Registration Number
(A‐Number) is a 7, 8,
or 9‐digit number that
DHS assigns to non‐
citizens. If your A‐
Number is fewer than
9 digits, the system
will automatically
add zero(s) after the
"A" and before the
first digit so there is
a total of 9 digits, for
example: A‐
001234567."
Comment Comment NexGen
Author
Response
Individual ‐ Biometrics Rescheduling
Instructional text: Text that appears directly below a question and provides instructions for answering the question
Question/prompt grouping breaks are indicated by a horizontal line
Conditional question/prompt logic is indicated in ( ) before question/prompt
Changes to existing copy
Section/action added
Section/action deleted
Approved language
Step/Page Title
Content & Instructions
URL address
my.uscis.gov/accounts/biometrics/resch
edule/existing‐appointment
Tabs
Page Title
Reschedule Appointment
Submitted Requests (#)
Past Requests
Reschedule an Existing Appointment
Appointment Details
Appointment available to reschedule
[Day], [Date ‐ Month Day, Year], at
[Time]
[Address]
Radio Button
Reschedule at this location
Modal Description
Radio Button
Reschedule at another location
Button
Next
Button
Back
Response
Field/Interaction Type
User can select between
the two to (1)
reschedule appointment
or (2) view notices ‐ the
number in the (#) field
will show how many
notices are pending
Text to display how
many appointments
found for specific user
based on information
entered on previous
screen
Text to display specific
date, time and location
for appointment
Radio button to take
user to options available
for the specific location
of previously scheduled
appointment
Radio button to take
user to options available
at different locations
Takes user to the
location reschedule
screen
Button to take user back
to the Reschedule
Biometrics Appointment
screen
Error States
Too Many Reschedules
Appointment Details ‐ Error State ‐ Too many reschedules
You cannot reschedule this appointment
online because it has already been
rescheduled multiple times. To
reschedule, please call the Contact
Center at (800) 375‐5283.
Error state that would
display if user has
reached the maximum
number of reschedules
for a specific
appointment.
Reschedule Unavailable Online
Appointment Details ‐ Error State ‐ Reschedule Unavailable (Outside grace period)
You can't reschedule this appointment
online at this time. Appointments can
only be rescheduled online up to twelve
hours before the original appointment
time. To reschedule, please call the
Contact Center at (800) 375‐5283.
Error state that would
display if user seeks to
reschedule a missed
appointment or too
close to appointment
time
Additional Instructional Updates Notes
Text
Comment Comment NexGen
Author
Response
Individual ‐ Biometrics Rescheduling
Instructional text: Text that appears directly below a question and provides instructions for answering the question
Question/prompt grouping breaks are indicated by a horizontal line
Conditional question/prompt logic is indicated in ( ) before question/prompt
Changes to existing copy
Section/action added
Section/action deleted
Approved language
Step/Page Title
Content & Instructions
URL address
my.uscis.gov/accounts/biometrics/resche
dule/multiple‐existing‐appointments
Tabs
Page Title
Reschedule Appointment
Submitted Requests (#)
Past Requests
Reschedule an Existing Appointment
Modal Description
Appointments available to reschedule
Appointment Details
[Day], [Date ‐ Month Day, Year], at [Time]
[Address]
Button
Back
Button
Next
Response
Field/Interaction Type
Additional Instructional Updates
Text
Notes
Comment Comment
Author
User can select between
the two to (1) reschedule
appointment or (2) view
notices ‐ the number in
the (#) field will show
how many notices are
pending
Text to display how
many appointments
found for specific user
based on information
entered on previous
screen. Multiple
appointments listed on
this page
Text to display specific
date, time and location
for each appointment
listed
Button to take user back
to beginning of finding
an appointment
Button to take user back
to the My Biometrics
Appointment screen
Error States
Too Many Reschedules
Appointment Details ‐ Error State ‐ Too many reschedules
You cannot reschedule this appointment
because it has already been rescheduled
multiple times. If you need further
assistance, please call the Contact Center
at 800‐375‐5283.
Error state that would
display if user has
reached the maximum
number of reschedules
for a specific
appointment.
Reschedule Unavailable
Appointment Details ‐ Error State ‐ Reschedule Unavailable (Outside grace period)
You can't reschedule this appointment at
this time. Appointments can only be
rescheduled within nine hours of the
original appointment time . If you need
further assistance, please call the
Contact Center at 800‐375‐5283.
Error state that would
display if user seeks to
reschedule a missed
appointment or too close
to appointment time
P. Tyler
OCC
NOTE: The
related warning
in the sheet
labeled
"SCREEN 4 ‐1
Existing apt."
states that
appointments
can be
rescheduled up
to 12 hours
before appt.
time.
Recommend
consistency re:
allowable time
before appt. for
reschedule.
NexGen
Response
Individual ‐ Biometrics Rescheduling
Instructional text: Text that appears directly below a question and provides instructions for answering the question
Question/prompt grouping breaks are indicated by a horizontal line
Conditional question/prompt logic is indicated in ( ) before question/prompt
Changes to existing copy
Section/action added
Section/action deleted
Approved language
Step/Page Title
Content & Instructions
URL address
my.uscis.gov/accounts/biometrics/resch
edule/search‐new‐location
Modal Description
Reschedule Appointment
Submitted Requests (#)
Past Requests
Search for Location
Enter a state or ZIP code to find a
location to reschedule your
appointment.
Field 1
Field 2
State
ZIP Code
Tabs
Page Title
Field 2 Description
Enter a ZIP code
Button
Next
Button
Back
Response
Field/Interaction Type
User can select between
the two to (1)
reschedule appointment
or (2) view notices ‐ the
number in the (#) field
will show how many
notices are pending
User to select state
using dropdown menu
User to enter zip code
for the office nearest to
that location
Submits state or zip code
to locate closest offices
to that location
Button to take user back
to the Reschedule
Biometrics Appointment
screen
Additional Instructional Updates
Text
Notes
Comment Comment NexGen
Author
Response
Bo
Instructional text: Text that appears directly below a question and provides instructions for answering the question
Question/prompt grouping breaks are indicated by a horizontal line
Conditional question/prompt logic is indicated in ( ) before question/prompt
Changes to existing copy
Section/action added
Section/action deleted
Approved language
Step/Page Title
Content & Instructions
URL address
my.uscis.gov/accounts/biometrics/resch
edule/select‐new‐location
Tabs
Page Title
Modal Description
Response
Field/Interaction Type
User can select between
the two to (1)
reschedule appointment
or (2) view notices ‐ the
number in the (#) field
will show how many
notices are pending
Reschedule Appointment
Submitted Requests (#)
Past Requests
Select New Location
Choose a location to reschedule your
appointment.
Appears after user clicks
"next."
Field 1
[Display ZIP code or state]
Subtitle
Descriptive Text
Applicant Support Center locations near
"[ZIP code]"
Select your preferred location.
Display zip code or state
entered in previous
screen by user
Appears after user clicks
"next."
Display zip code entered
in previous screen by
user
Appears after user clicks
"next."
Office Options
[Street number, Street Name]
[City, State (XX), Zip Code]
Button
Next
Button
Back
User to select one location
from the listed options
Submits one preferred office
selection
Based on the zip code
provided by the user,
the relevant offices are
returned as options
Button to take user back
to the Reschedule
Biometrics Appointment
screen
Additional Instructional Updates Notes
Text
Comment Comment NexGen
Author
Response
Individual ‐ Biometrics Rescheduling
Instructional text: Text that appears directly below a question and provides instructions for answering the question
Question/prompt grouping breaks are indicated by a horizontal line
Conditional question/prompt logic is indicated in ( ) before question/prompt
Changes to existing copy
Section/action added
Section/action deleted
Approved language
Step/Page Title
Content & Instructions
URL address
my.uscis.gov/accounts/biometrics/resch
edule/select‐new‐date
Tabs
Page Title
Modal Description
Response
Field/Interaction Type
User can select between
the two to (1)
reschedule appointment
or (2) view notices ‐ the
number in the (#) field
will show how many
notices are pending
Reschedule Appointment
Submitted Requests (#)
Past Requests
Select New Date and Time
New appointment location
Address of office
location pulled from
what user selected in
previous screen
Location details
Subtitle
Field 1
Once date selected
Title
Field 2
Change location
hyperlink takes user
back to the screen to
input desired zip code
[Street number, Street name]
[City, State (XX), Zip Code]
Select an available date and time
Date
Displayed on calendar
User to click desired
date
Available appointment times for
[selected date]
Time
Button
Next
Button
Back
User to choose desired
time from available
Tiles showing available times appointments
Submits date and time chosen
by user
Takes user back to the
location screen
Are you sure you want to cancel?
Select yes ‐ will return
user to initial screen
Canceling will delete all progress and
saved appointment request information.
Pop up
Error State
No Available Appointment Error
Error State
Error State
Would you like to continue?
Yes/no button for user to
cancel
Select no ‐ will keep user
on current screen
At this time, there are no appointments
available at the Application Support
Center you have chosen. You can select
another Application Support Center or
try again tomorrow.
Displays when there are
no available
appointments at the
selected ASC.
We've encountered an error with your
request. Please try again.
Error displayed if there is
a system error in
scheduling the
appointment.
Additional Instructional Updates Notes
Text
Comment Comment NexGen
Author
Response
Individual ‐ Biometrics Rescheduling
Instructional text: Text that appears directly below a question and provides instructions for answering the question
Question/prompt grouping breaks are indicated by a horizontal line
Conditional question/prompt logic is indicated in ( ) before question/prompt
Changes to existing copy
Section/action added
Section/action deleted
Approved language
Step/Page Title
Content & Instructions
URL address
my.uscis.gov/accounts/biometrics/resch
edule/confirm‐new‐appointment
Location details
Reschedule Appointment
Submitted Requests (#)
Past Requests
Confirm New Appointment
[Day, Month Date, Year] at
[Appointment Time]
[Street number, Street name]
[City, State (XX), Zip Code]
Button
Confirm Reschedule
Button
Back
Tabs
Page Title
Response
Field/Interaction Type
User can select between
the two to (1)
reschedule appointment
or (2) view notices ‐ the
number in the (#) field
will show how many
notices are pending
Address of office
location pulled from
what user selected in
previous screens
Submits date and time
chosen by user
Button to take user back
to the time selection
screen
Additional Instructional Updates Notes
Text
Comment Comment NexGen
Author
Response
Individual ‐ Biometrics Rescheduling
Instructional text: Text that appears directly below a question and provides instructions for answering the question
Question/prompt grouping breaks are indicated by a horizontal line
Conditional question/prompt logic is indicated in ( ) before question/prompt
Changes to existing copy
Section/action added
Section/action deleted
Approved language
Step/Page Title
Content & Instructions
URL address
my.uscis.gov/accounts/biometrics/resch
edule/confirmed‐appointment
Tabs
Page Title
Modal Description
Location Description
Location details
Title
Response
User can select between
the two to (1)
reschedule appointment
or (2) view notices ‐ the
number in the (#) field
will show how many
notices are pending
Reschedule Appointment
Submitted Requests (#)
Past Requests
The appointment has been rescheduled!
When the updated notice is available
you will receive an update via email or
SMS message. You can check on the
status of your notice in the "Submitted
Requests" section above.
You will receive your new appointment
notice within 1‐2 business days. You
must bring this new notice to your
appointment.
New appointment details
[Day, Month Date, Year] at
[Appointment Time]
[Street number, Street name]
[City, State (XX), Zip Code]
Next Steps
Address of office
location pulled from
what user selected in
previous screens
The individual listed on the ASC
Appointment notice (Form I‐797C) is the
person required to attend the
biometrics appointment.
An attorney or an accredited
representative does not need to attend
the ASC appointment with you, even if
they submitted the application, petition,
or request to USCIS on your behalf. The
notice will provide specific instructions
on what you should bring to your ASC
appointment.
What to bring to the ASC appointment:
More information about biometrics appointments
‐ The ASC appointment notice (Form I‐
797C). If you received multiple
appointment notices, please bring all
notices to the appointment at the ASC.
‐ A valid photo identification (such as
your Green Card, passport, or driver’s
license).
If you need more information about
what to expect at your appointment,
further details of how to prepare for a
biometrics appointment are listed here.
[https://www.uscis.gov/forms/filing‐
guidance/preparing‐for‐your‐biometric‐
services‐appointment]
Button
Done
Button to take user back to
the Reschedule Biometrics
Appointment initial screen
Reschedule another appointment
Button to take user back to
the initial "find" screen to
search for a new appointment
Text
Button
Field/Interaction Type
Additional Instructional Updates Notes
Text
Comment Comment NexGen
Author
Response
Individual ‐ Biometrics Rescheduling
Instructional text: Text that appears directly below a question and provides instructions for answering the question
Question/prompt grouping breaks are indicated by a horizontal line
Conditional question/prompt logic is indicated in ( ) before question/prompt
Changes to existing copy
Section/action added
Section/action deleted
Approved language
Step/Page Title
Content & Instructions
URL address
my.uscis.gov/accounts/biometrics/subm
itted‐requests
Tabs
Page Title
Modal Description
Modal Description
Appointment Details
Response
Field/Interaction Type
User can select between
the two to (1)
reschedule appointment
or (2) view notices ‐ the
number in the (#) field
will show how many
notices are pending
Reschedule Appointment
Submitted Requests (#)
Past Requests
Upcoming Requests
No Requests
Requested changes to your scheduled
biometrics appointments are displayed
here.
View your biometrics appointment
reschedule requests and updated notice
information.
Displayed when there
are no requests in the
account
Please be advised, notices are only
available for 45 days. After 45 days, the
notice will be deleted.
[Reciept Number]
Type of Notice States
[A‐Number]
available:
Appointment Details [Office Name, Date
(xx/xx/xxxx), Time]
Notice pending
Displayed when there
are requests in the
account
[Status of Notice]
Download PDF
Notice state to be
updated from NASS
system once reviewed
Type of Notice States
available:
Notice pending
Notice state to be
updated from NASS
system once reviewed.
Button
Download PDF
Download PDF
Button
Next
Takes user to next page
of results
Button
Back
Takes user to previous
page of results
Empty State
No Requests
Modal Description
Requested changes to your scheduled
appointments are displayed here.
Displayed when there
are no requests or
appointments associated
with an account
Additional Instructional Updates Notes
Text
Comment Comment NexGen
Author
Response
Individual ‐ Biometrics Rescheduling
Instructional text: Text that appears directly below a question and provides instructions for answering the question
Question/prompt grouping breaks are indicated by a horizontal line
Conditional question/prompt logic is indicated in ( ) before question/prompt
Changes to existing copy
Section/action added
Section/action deleted
Approved language
Step/Page Title
Content & Instructions
URL address
my.uscis.gov/accounts/biometrics/past‐
requests
Tabs
Page Title
Modal Description
Appointment Details
Response
Field/Interaction Type
User can select between
the two to (1)
reschedule appointment
or (2) view notices ‐ the
number in the (#) field
will show how many
notices are pending
Reschedule Appointment
Submitted Requests (#)
Past Requests
Past Requests
View your past biometrics appointment
requests.
Please be advised, notices are only
available for 45 days. After 45 days, the
notice will be deleted.
[Reciept Number]
[A‐Number]
Appointment Details [Office Name, Date Type of Notice States
(xx/xx/xxxx), Time]
available:
Displayed when there
are requests in the
account
[Status of Notice]
Notice pending
[Status of Notice]
Download PDF
Type of Notice States
available:
Notice state to be
updated from NASS
system once reviewed
Notice pending
Button
Download PDF
Button
Next
Button
Back
Notice state to be
updated from NASS
system once reviewed.
Download PDF
Takes user to next page
of results
Takes user to previous
page of results
Empty State
No Requests
Modal Description
Requested changes to your scheduled
appointments are displayed here.
Displayed when there
are no requests or
appointments associated
with an account
Additional Instructional Updates
Text
Notes
Comment Comment NexGen
Author
Response
| File Type | application/pdf |
| File Title | Final Copy - Individual - Biometrics Rescheduling Copy Deck.xlsx |
| Author | kdboukni |
| File Modified | 2024-04-08 |
| File Created | 2024-04-08 |