Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 202408-3133-003

OMB: 3133-0188

Federal Form Document

Forms and Documents
ICR Details
3133-0188 202408-3133-003
Received in OIRA 202308-3133-006
NCUA OGC
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
No material or nonsubstantive change to a currently approved collection   No
Regular 08/28/2024
  Requested Previously Approved
11/30/2024 11/30/2024
56,000 56,000
42,000 42,000
0 0

This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency’s programs.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  86 FR 32070 06/16/2021
86 FR 53352 09/27/2021
No

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 56,000 56,000 0 0 0 0
Annual Time Burden (Hours) 42,000 42,000 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
A reduction of 715 burden hours is due to an adjustments in the number of respondents.

$160,000
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Dacia Rogers 202 402-3374 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/28/2024


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