Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Form PRA Fast Track Cle CAC Customer Satisfaction Surveys Phase 1 and 2 Form	Unchanged
Form PRA Fast Track Cle Consumer Survey Questionnaire: Usability of MyCreditUnion.gov Form	Unchanged
3133-0188 NonSub Change Justification.docx Justification for No Material/Nonsubstantive Change	2024-08-28
2021_PART B_3133-0188_GenericClearance_SS_092221.docx Supporting Statement B	2021-09-22
2021_PART A-3133-0188_GenericClearance_SS_092221.docx Supporting Statement A	2021-09-22
Att_Generic[1].docx Supplementary Document	2014-05-19

IC Document Collections

IC ID	Document Title	Status
262816	FFIEC Website Modernization User Feedback Survey Other-FFIEC Website Customer Survey	Unchanged
261570	MDI Symposium Post Event Evaluation Other-MDI Symposium Post Event Evaluation Questions	Modified
259123	CAC Customer Satisfaction Surveys Phase 1 and 2 Form	Unchanged
258904	Consumer Survey Questionnaire: Usability of MyCreditUnion.gov Form	Unchanged
252457	CURE Minority Depository Institution Preservation Program Research Other-Survey Questions	Unchanged
248875	OMWI Webinar Feedback Other-Webinar Feedback Survey	Unchanged
248454	Post Examination Survey Pilot Other-Survey Questions	Unchanged
245182	CURE MDI Mentoring Cohort Survey Other-Survey Questions	Unchanged
238300	Credit Union Diversity Equity and Inclusion Summit Feedback Form Other-DEI Summit Questionnaire	Unchanged
235928	CURE Customer Satisfaction Survey Other-Survey - External Stakeholders	Unchanged
234676	CDRLF Satisfaction Survey Other-Survey	Unchanged
233312	Minority Depository Institutions Program Feedback Other-Discussion Group Script	Unchanged
232511	Webinar and Learning Management Service Feedback Other-Survey	Unchanged
232453	Streamlined CDFI Application Process Other-Screen Shots - Questionnaire	Unchanged

ICR Details

OMB Control No: 3133-0188	ICR Reference No: 202408-3133-003
Status: Received in OIRA	Previous ICR Reference No: 202308-3133-006
Agency/Subagency: NCUA	Agency Tracking No: OGC
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 08/28/2024

	Requested	Previously Approved
Expiration Date	11/30/2024	11/30/2024
Responses	56,000	56,000
Time Burden (Hours)	42,000	42,000
Cost Burden (Dollars)	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency’s programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 32070	06/16/2021
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 53352	09/27/2021
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 14

IC Title	Form No.	Form Name
CAC Customer Satisfaction Surveys Phase 1 and 2	PRA Fast Track Clearance Form	PRA Fast Track Clearance Form
CDRLF Satisfaction Survey
CURE Customer Satisfaction Survey
CURE MDI Mentoring Cohort Survey
CURE Minority Depository Institution Preservation Program Research
Consumer Survey Questionnaire: Usability of MyCreditUnion.gov	PRA Fast Track Clearance Form	PRA Fast Track Clearance Form
Credit Union Diversity Equity and Inclusion Summit Feedback Form
FFIEC Website Modernization User Feedback Survey
MDI Symposium Post Event Evaluation
Minority Depository Institutions Program Feedback
OMWI Webinar Feedback
Post Examination Survey Pilot
Streamlined CDFI Application Process
Webinar and Learning Management Service Feedback

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	56,000	56,000	0	0	0	0
Annual Time Burden (Hours)	42,000	42,000	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: A reduction of 715 burden hours is due to an adjustments in the number of respondents.

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Annual Cost to Federal Government: $160,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/28/2024

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