WOTC AJC Survey

Work Opportunity Tax Credit (WOTC) Implementation Evaluation

AJC Survey

OMB:

Document [pdf]

Download: pdf | pdf

WOTC AJC Survey

Thank you for participating in the Workforce Opportunity Tax Credit (WOTC) American Job
Center (AJC) survey sponsored by the U.S. Department of Labor (DOL) Chief Evaluation
Office (CEO). The purpose of collecting the requested information is to better understand
how AJCs use WOTC in order to help individuals find employment opportunities. Please
answer each question to the best of your knowledge. The survey is being administered by
Economic Systems Inc. (EconSys), an independent contractor conducting an implementation
evaluation of WOTC for DOL CEO.
Burden Disclosure. Public reporting burden for this survey is estimated to average 15
minutes per response. The burden estimate includes the time for reviewing instructions,
searching existing data sources, gathering and maintaining the data needed, and completing
and submitting the survey. This collection of information is voluntary. You are not required to
respond to this collection of information unless it displays a valid OMB control number.
Please send comments regarding the burden estimate or any other aspect of this collection
of information to EconSys at [email protected] and reference OMB control number
[1290-0NEW].
Participation. Your participation in this survey is voluntary. Your decision to participate, or
not, will not have any impact on your organization. The survey will take around 15 minutes to
complete.
Saving Responses. You can save your responses by selecting “Next” at the bottom of each
page. You do not need to complete the survey in one session. To return to your survey,
simply click on the link in the email you received to participate.
Blank Survey. You may download a blank copy of the questionnaire which could serve as a
worksheet to compile the information needed from other sources before entering the
responses into the online survey. To download a blank copy of the survey, click here:

1. Which AJC/One Stop or partner organization do you represent?
AJC/One Stop - Specify (Required)

Partner Organization - Specify (Required)

Show/hide trigger exists.

2. What is your main focus within this organization?
Oversight/General Management
Employer Engagement or Recruiting
Employee Services (i.e., job search, training, skills testing, career
counseling)

Hidden unless: #2 Question "What is your main focus within this organization?" is one
of the following answers ("Oversight/General Management")

3. If you provide general oversight to the organization, are you able to answer
detailed questions about the WOTC Program and its role within your
organization?
Yes
No, but I can forward this link to someone who can answer detailed
questions regarding the WOTC Program. (Please close the survey
without saving and send to your colleague)
No, we do not work with the WOTC Program within this organization and
cannot complete this survey.

Hidden unless: (#2 Question "What is your main focus within this organization?" is one
of the following answers ("Employer Engagement or Recruiting","Employee Services (i.e., job
search, training, skills testing, career counseling) ") OR #3 Question "If you provide general
oversight to the organization, are you able to answer detailed questions about the WOTC
Program and its role within your organization?" is one of the following answers ("Yes"))

4. How did you learn of WOTC as an asset to your organization’s efforts to link
employers with job candidates?
State Workforce Agency
County Employment Agency
Institutional knowledge (Existing employment policies) within your
organization
Internet or other media source
Professional conference
From a candidate
From an employer
Other - Write In (Required)
*
I do not know about the WOTC program

Hidden unless: Question "[OLD VERSION] How did you learn of WOTC as an asset to
your organization’s efforts to link employers with job candidates?" is one of the following
answers ("State Workforce Agency","County Employment Agency","Institutional knowledge
(Existing employment policies) within your organization","Internet or other media
source","Professional conference","From a candidate","From an employer","Other - Specify
(Required)")

5. How did these organizations provide you with that information? (Select all
that apply.)
Email
Site visit with our team
Meeting
Conference
Seminar
Training
Presentation by SWA staff
Other - Specify (Required)
*

Verification

Show/hide trigger exists.

6. Does your organization identify WOTC candidates for employers to hire?
Yes
No
Don’t Know

Hidden unless: #6 Question "Does your organization identify WOTC candidates for
employers to hire?" is one of the following answers ("Yes")

7. Does your organization request the WOTC candidates provide
documentation for certification?
Yes
No

Hidden unless: #6 Question "Does your organization identify WOTC candidates for
employers to hire?" is one of the following answers ("Yes")

8. Do the WOTC candidates sign releases for proof of belonging in target
groups?
Yes
No

Show/hide trigger exists. Hidden unless: #6 Question "Does your organization identify
WOTC candidates for employers to hire?" is one of the following answers ("Yes")

9. Does your organization have Memorandums of Understanding (MOUs) with
issuing agencies to obtain documentation to verify WOTC eligibility?
Yes
No

Hidden unless: #9 Question "Does your organization have Memorandums of
Understanding (MOUs) with issuing agencies to obtain documentation to verify WOTC
eligibility?" is one of the following answers ("Yes")

10. For each target group that requires outside verification, please indicate if
your organization has MOUs to obtain eligibility documentation. (Select all
that apply.)
Temporary Assistance for Needy Families (TANF) (IV-A Recipient)
Veterans
Ex-Felons
Designated Community Residents
Vocational Rehabilitation Referrals
Summer Youth Employees
Supplemental Nutrition Assistance Program (SNAP) Recipients
Supplemental Security Income Recipients
Long-Term Family Assistance Recipients
Long-Term Unemployment Recipients

Show/hide trigger exists. Hidden unless: #6 Question "Does your organization identify
WOTC candidates for employers to hire?" is one of the following answers ("Yes")

11. Does your organization determine WOTC Target Group eligibility based on
verification from issuing agencies?
Yes
No

Hidden unless: #11 Question "Does your organization determine WOTC Target Group
eligibility based on verification from issuing agencies?" is one of the following answers
("Yes")

12. For which Target Groups? (Select all that apply.)
Temporary Assistance for Needy Families (TANF) (IV-A Recipient)
Veterans
Ex-Felons
Designated Community Residents
Vocational Rehabilitation Referrals
Summer Youth Employees
Supplemental Nutrition Assistance Program (SNAP) Recipients
Supplemental Security Income Recipients
Long-Term Family Assistance Recipients
Long-Term Unemployment Recipients

Hidden unless: #6 Question "Does your organization identify WOTC candidates for
employers to hire?" is one of the following answers ("Yes")

13. What is the average amount of elapsed time that typically passes between
when you submit a request and when you receive documentation to establish
eligibility for a WOTC target group?
Less than a Week
1-2 weeks
2 weeks to a month
More than a month

Employers

Page entry logic:
This page will show when: (#2 Question "What is your main focus within this organization?" is
one of the following answers ("Employer Engagement or Recruiting") OR #3 Question "If you
provide general oversight to the organization, are you able to answer detailed questions
about the WOTC Program and its role within your organization?" is one of the following
answers ("Yes"))

14. How does your organization identify and reach out to potential employers
that could hire WOTC target group members? (Select all that apply.)
Job fairs
Cold calling employers
Email campaigns
Pamphlets/Flyers
Presenting at employment conferences
Social media
In-person visits
Networking Events
Referrals from other businesses
Other - Specify (Required)
*

15. How many employers/partners has your organization identified as
promising workplaces for WOTC Target Groups over the past three years?

16. How important are these factors in identifying promising workplaces for
WOTC Target Groups? (Enter 1 = very important; 2 = somewhat important;
3 = not important)
Employer has positions available for the education and
experience levels of job seekers we serve.
Employer offers positions that are
permanent.
Employer offers positions that are
temporary.
Employer salaries are adequate to cover living
expenses.
Employer has a reputation of being a good place to
work.
Employer offers good
benefits.
Employer provides occupations with a career
path.
Work hours/shifts would meet the needs of our job
seekers.
Employer offers remote
work.
Employer offers part-time
work.

Show/hide trigger exists.

17. Are employers interested in candidates from specific target groups?
Yes
No

Hidden unless: #17 Question "Are employers interested in candidates from specific
target groups?" is one of the following answers ("Yes")

18. Which target groups are employers more interested in? (Select up to
three.)
Target group doesn’t matter
Temporary Assistance for Needy Families (TANF) (IV-A Recipient)
Veterans
Ex-Felons
Designated Community Residents
Vocational Rehabilitation Referrals
Summer Youth Employees
Supplemental Nutrition Assistance Program (SNAP) Recipients
Supplemental Security Income Recipients
Long-Term Family Assistance Recipients
Long-Term Unemployment Recipients

19. Are there any target groups that employers avoid? (Select up to three.)
Target group doesn’t matter
Temporary Assistance for Needy Families (TANF) (IV-A Recipient)
Veterans
Ex-Felons
Designated Community Residents
Vocational Rehabilitation Referrals
Summer Youth Employees
Supplemental Nutrition Assistance Program (SNAP) Recipients
Supplemental Security Income Recipients
Long-Term Family Assistance Recipients
Long-Term Unemployment Recipients

20. Does your organization provide these services to employers that seek
WOTC candidates? (Select all that apply.)
Labor market information
Financial assistance for childcare, transportation, books tools, uniforms
Customized training with employer input to prepare job seekers
Identifying and screening candidates for WOTC employers
Reimbursements for wages to participants in OJT at WOTC employers
Other Services - Please Specify (Required)
*

Employee Services

Page entry logic:
This page will show when: (#2 Question "What is your main focus within this organization?" is
one of the following answers ("Employee Services (i.e., job search, training, skills testing,
career counseling) ") OR #3 Question "If you provide general oversight to the organization,
are you able to answer detailed questions about the WOTC Program and its role within your
organization?" is one of the following answers ("Yes"))

21. Do you serve any of these specific employee groups?
Temporary Assistance for Needy Families (TANF) (IV-A Recipient)
Veterans
Long-Term Unemployment Recipients
Ex-Felons
Community Residents who live in Empowerment Zones, Enterprise
Zones or Rural Renewal Areas
Vocational Rehabilitation Referrals
Summer Youth Employees
Supplemental Nutrition Assistance Program (SNAP) Recipients
Supplemental Security Income Recipients
Long-Term Family Assistance Recipients
Other - Specify (Required)
*

Show/hide trigger exists.

22. Do you recruit employees at any of these sites? (Select all that apply.)
TANF offices
SNAP offices
Food banks
Vocational rehabilitation facilities
American Legion
Other Veterans offices
High school guidance offices
Youth organizations
Faith organizations
Community centers
Other - Please Specify (Required)
*

Hidden unless: #22 Question "Do you recruit employees at any of these sites?(Select
all that apply.)" is one of the following answers ("TANF offices","SNAP offices","Food
banks","Vocational rehabilitation facilities","American Legion","Other Veterans offices","High
school guidance offices","Youth organizations","Faith organizations","Community
centers","Other - Please Specify (Required)")

23. How do you post job opportunities at these sites?
Posters
Brochures
Social media
Radio
TV ads
Information booths/tables
Presentations
Other - Please specify (Required)
*

24. What percent of the people that you assist are:
% First time job
seekers
% People who lost a
job
% Single
parents
% People who are employed, but seek a better
job
% People who require childcare in order to
work
% Have limited access to
transportation

25. Which services do you provide to job seekers? (Select all that apply.)
Career exploration assistance that identifies occupations that interest
them.
Career exploration assistance that Identifies occupations that match their
education and experience.
Career exploration based on their knowledge, skills and abilities.
Referrals to training programs.
Placement services.
Résumé preparation assistance.
Workshops to enhance job seeking skills and work readiness.
Access to DOL’s O*NET.
Transportation assistance.
Childcare assistance.
Access to resources such as computers, printers, photocopiers, fax
machines, telephones, and/or a variety of job search resource materials.
Other - Specify (Required)
*

26. For what percentage of the job seekers you assist do you use the
Department of Labor's O*NET service?

27. For first-time job seekers, what are the top 5 occupations job seekers
express interest in?
Occupation
1

Occupation
2

Occupation
3

Occupation
4

Occupation
5

Job seekers with
less than a high
school diploma?
Job seekers with
a high school
diploma?
Job seekers with
a high school
diploma and
some
occupational
training?
Job seekers with
some college
and no other
occupational
training?
Job seekers with
a college
degree?

28. For first-time job seekers, what are the top 3 occupations job seekers
express interest in?
Occupation 1

Job seekers with

Occupation 2

Job seekers with
less than a high
school diploma.

Job seekers with
a high school
diploma and some
additional
training/education.

Job seekers with

Arts, Design, Entertainment
Healthcare Practitioner & Technical
Healthcare Support Occupations
Protective Services
Sales & Related Occupations
Food Preparation & Serving
Building Maintenance
Personal Care & Service
Office/Administrative Support
Farming, Fishing & Forestry
Construction & Extraction
Installation/Maintenance / Repair
Production Occupations
Transportation/Material Moving
Military Specific Occupations
Sports / Media Occupations

Arts, Design, Entertainment
Healthcare Practitioner & Technica
Healthcare Support Occupations
Protective Services
Sales & Related Occupations
Food Preparation & Serving
Building Maintenance
Personal Care & Service
Office/Administrative Support
Farming, Fishing & Forestry
Construction & Extraction
Installation/Maintenance / Repair
Production Occupations
Transportation/Material Moving
Military Specific Occupations
Sports / Media Occupations

Management Occupations
Business & Financial Operations
Computer & Mathematical
Architecture & Engineering
Life, Physical & Social Sciences
Community & Social Services
Legal Occupations
Education, Training, & Library
Arts, Design, Entertainment
Healthcare Practitioner & Technical
Healthcare Support Occupations
Protective Services
Sales & Related Occupations
Food Preparation & Serving
Building Maintenance
Personal Care & Service
Office/Administrative Support
Farming, Fishing & Forestry
Construction & Extraction
Installation/Maintenance / Repair
Production Occupations
Transportation/Material Moving
Military Specific Occupations
Sports / Media Occupations

Management Occupations
Business & Financial Operations
Computer & Mathematical
Architecture & Engineering
Life, Physical & Social Sciences
Community & Social Services
Legal Occupations
Education, Training, & Library
Arts, Design, Entertainment
Healthcare Practitioner & Technica
Healthcare Support Occupations
Protective Services
Sales & Related Occupations
Food Preparation & Serving
Building Maintenance
Personal Care & Service
Office/Administrative Support
Farming, Fishing & Forestry
Construction & Extraction
Installation/Maintenance / Repair
Production Occupations
Transportation/Material Moving
Military Specific Occupations
Sports / Media Occupations

Job seekers with
a college degree.

29. As part of your assistance, how often do you make job seekers aware of
the starting salary for their preferred occupations?
For every job seeker.
For most job seekers.
For some job seekers.
For few job seekers.
For no job seekers.

30. As part of your assistance, how often do you make job seekers aware of a
career path associated with their preferred occupations?
For every job seeker.
For most job seekers.
For some job seekers.
For few job seekers.
For no job seekers.

31. As part of your assistance, for what percent of the job seekers do you
review these aspects of the job candidates’ situations:
% Access to
transportation.
% Access to
daycare.
% Physical limitation/capacity.
% Need for full-time
work.
% Need for part-time
work.
% Capacity to work irregular
hours.
% Capacity to work
overtime.
% Need to earn enough to support
themselves.
% Need to earn enough to support themselves and their
families.

32. What percent of job seekers begin work in:
% An occupation in which they initially expressed
interest.
% An occupation that required additional
training.
% An occupation that pays better than what they were
seeking.
% An occupation that better meets needs other than pay, such
as commute, work hours, etc.

33. What percent of job seekers return within a year for additional assistance after a placement in
order to get a different job that:

% Pays
better.
% Has a better
commute.
% Has working hours more suited to their
needs.
% Has a better workplace
atmosphere.
% Better meets some other
need

34. In your experience, do WOTC candidates get jobs with wages that are
adequate for self-sufficiency?
Never
Very Rarely
Rarely
Occasionally
Frequently
Always
Don’t Know

35. In your experience, how long do most WOTC candidates work for WOTC
employers?
Less than 3 weeks
3 weeks to 9 weeks
10 weeks
More than 10 weeks
Don’t know

Pre-Certification

36. Did your State Workforce Agency (SWA) reach out to your organization to
encourage pre-certifications or Conditional Certifications using Form 9062?
Yes
No

Show/hide trigger exists.

37. Does your organization pre-certify job seekers for WOTC?
Yes
No

Hidden unless: #37 Question "Does your organization pre-certify job seekers for
WOTC?" is one of the following answers ("Yes")

38. How do you pre-screen or identify potential WOTC candidates?
Entrance questionnaire
Candidate self-identification
Database search of state provided program data (e.g., Temporary
Assistance for Needy Families (TANF), Supplemental Nutrition
Assistance Program (SNAP), Vocational Rehabilitation, Veterans affairs,
Penal System, etc.)
Referrals from state agencies that administer programs that qualify
applicants for WOTC (e.g., Temporary Assistance for Needy Families
(TANF), Supplemental Nutrition Assistance Program (SNAP), Vocational
Rehabilitation, Veterans affairs, Penal System, etc.)
Other - Specify (Required)
*

Hidden unless: #37 Question "Does your organization pre-certify job seekers for
WOTC?" is one of the following answers ("Yes")

39. On average, how long does it take your organization’s staff to complete the
Conditional Certification Form 9062?
Less than 1 hour
More than 1 hour but less than 2
Between 2 and 4 hours
More than 4 hours

Hidden unless: #37 Question "Does your organization pre-certify job seekers for
WOTC?" is one of the following answers ("Yes")

40. Which target groups does your organization pre-certify via Form 9062?
(Select all that apply.)
Temporary Assistance for Needy Families (TANF) (IV-A Recipient)
Veterans
Ex-Felons
Designated Community Residents
Vocational Rehabilitation Referrals
Summer Youth Employees
Supplemental Nutrition Assistance Program (SNAP) Recipients
Supplemental Security Income Recipients
Long-Term Family Assistance Recipients
Long-Term Unemployment Recipients
All of the above

Show/hide trigger exists. Hidden unless: Question "[OLD VERSION] Which target
groups does your organization pre-certify via Form 9062? (Select all that apply.)" is one of
the following answers ("Temporary Assistance for Needy Families (TANF) (IV-A
Recipient)","Veterans","Ex-Felons","Designated Community Residents","Vocational
Rehabilitation Referrals","Summer Youth Employees","Supplemental Nutrition Assistance
Program (SNAP) Recipients","Supplemental Security Income Recipients","Long-Term Family
Assistance Recipients","Long-Term Unemployment Recipients")

41. What is the reason that you did not select all target groups? (Select all
that apply.)
Difficult to identify participants of specific target groups.
Our organization’s mission does not include these target groups.
These groups are difficult to certify for WOTC.

Show/hide trigger exists. Hidden unless: #41 Question "What is the reason that you did
not select all target groups? (Select all that apply.)" is one of the following answers ("These
groups are difficult to certify for WOTC.")

42. Are there any WOTC target groups that are more difficult to pre-certify? (Select up to three.)
Temporary Assistance for Needy Families (TANF) (IV-A Recipient)
Veterans
Ex-Felons
Designated Community Residents
Vocational Rehabilitation Referrals
Summer Youth Employees
Supplemental Nutrition Assistance Program (SNAP) Recipients
Supplemental Security Income Recipients
Long-Term Family Assistance Recipients
Long-Term Unemployment Recipients

Hidden unless: #42 Question "Are there any WOTC target groups that are more difficult to
pre-certify? (Select up to three.)"

43. What are the reasons that these target groups are difficult to pre-certify? (Select all that
apply.)

Information on an individual’s participation in target group is difficult to
access.
Our agency does not have necessary agreements with external agencies
that issue benefits that qualify an individual for a target group.
Candidates are not willing to provide information.
Candidates are not willing/able to obtain necessary documentation.
Paperwork takes too long to complete.
State Workforce Agencies are slow to respond to requests.
Lack of support from State Workforce Agencies.
Not a priority for candidates.
Other - Specify (Required)
*

Hidden unless: #37 Question "Does your organization pre-certify job seekers for
WOTC?" is one of the following answers ("Yes")

44. What steps does your organization conduct to pre-certify WOTC
candidates? (Select all that apply.)
Review application from candidate
Review documentation from candidate
Match candidate to target group
Assist in completing paperwork
Engage with WOTC partners
Submit paperwork to State Workforce Agencies
Other - Specify (Required)
*

Hidden unless: #37 Question "Does your organization pre-certify job seekers for
WOTC?" is one of the following answers ("Yes")

45. How does your organization prepare pre-certified WOTC candidates to
leverage their Conditional Certification Form 9062?
Coach them on how to talk to employers about the benefits of WOTC.
Provide them with documentation to hand to employers.
Provide the completed Form 9062 stating conditional eligibility.
Outreach to major employers about the benefits of WOTC to them.
Other - Please Specify (Required)
*

Thank You!

Thank you for taking our survey. Your response is very important to us.

File Type	application/pdf
File Title	WOTC AJC Survey
File Modified	2024-11-27
File Created	2024-11-20