Program Office Acknowledgement of 60-day FRN Comment - 2900-0609 - signed 12172024

December 16th, 2024

Department of Veterans Affairs
Veterans Health Administration
Chief Strategy Office
Survey of Veteran Enrollees’ Health and Use of Health Care
Agency Information Collection Activity:
Survey of Veteran Enrollees’ Health and Use of Health Care - OMB Control No. 29000609
The Survey of Veteran Enrollees’ Health and Use of Health Care (Survey of Enrollees)
received a general comment on 12/09/24 in response to the 60-Day Federal Register
Notice (tracking No: m3q-ue86-upum).
VA-2024-VACO-0001-0677–The Chief Strategy Office (CSO) appreciates the commentor’s
suggestions and responds as follows:
•

“The proposal to increase the frequency of the VA Survey of Veteran Enrollees’
Health and Use of Health Care (“the survey”) is well-founded and will allow the
Veterans Health Administration (VHA) to better carry out its duties in the future.
The increased frequency of the survey would allow veterans and staff across the
VHA to better voice their concerns and praise concerning the VHA…To continue
improving, the VHA should expand its data collection methods by leveraging
social media influencers…The VHA has come a long way, but we owe it to our
nation’s veterans to continually improve”: CSO agrees that VHA can leverage
multiple platforms for understanding Veteran’s needs and concerns. We note that
there are several mechanisms available to Veterans, including the monthly Survey
of Healthcare Experiences of Patients (SHEP) and the Veterans Experience
Office Veterans Signals (VSignals). The Survey of Enrollees is just one effort and
the data collected by the Survey of Enrollees focuses on elements that drive
Veteran’s utilization and health in addition to experience and satisfaction. An
annual collection is sufficient to inform planning and policy needs.

CSO appreciates the opportunity to review and respond to this comment. As noted in our
response, we do not require the Survey of Enrollee data more frequently than annually,
and have no plans to change our collection methods at this time.

Submitted by:

Valerie Mattison
Brown

Digitally signed by Valerie
Mattison Brown
Date: 2024.12.17 13:55:44 -05'00'

Valerie Mattison Brown, M.S., M.P.A.
Chief Strategy Officer
Veterans Health Administration