| Estimated Annual Burden Hours and Costs for IMLS Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) |
|
|
|
|
|
|
| 3137-0130 |
|
|
|
|
|
|
| Action |
No. of respondents |
Frequency |
Time per Response (hours) |
Annual hour burden |
How estimated |
Cost |
| Customer Interviews |
500 |
one time |
0.5 |
250 |
500 individual interviews averaging 30 min each |
$8,380.00 |
| Focus Groups |
450 |
one time |
1.5 |
675 |
15 segmented focus group with ave 30 participants per group spending 90 min each |
$22,626.00 |
| Customer Feedback Survey |
2,000,000 |
one time |
0.05 |
100,000 |
Ceiling estimate of 2,000,000 |
$3,352,000.00 |
| User Testing (Rapid Feedback) |
400 |
one time |
0.25 |
100 |
20 users spendiing 15 min each for 20 services/products tested |
$3,352.00 |
| User Testing (Deep Dive) |
200 |
one time |
0.5 |
100 |
20 users spending 30 min each for 10 new services/products |
$3,352.00 |
| TOTALS |
2,001,550 |
|
|
101,125 |
|
$3,386,358.00 |
| Based on current mean average hourly wage for library staff and museum curators, BLS Occupational Employment and Wages, 2020 |
| May 2023 US Bureau of Labor Statistics |
|
|
Librarians |
$34.07 |
|
|
| https://www.bls.gov/oes/current/oes254012.htm |
|
|
Museum Curators |
$32.97 |
|
|
| https://www.bls.gov/oes/current/oes254022.htm |
|
|
Average |
$33.52 |
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|