PURPOSE: The Numbering Administration Oversight Working Group (NAOWG) of the North American Numbering Council (NANC) seeks aggregated input from your organization as to the yearly performance of the Reassigned Numbers Database Administrator (RNDA) services. Responses to the questions contained in this survey are intended to provide information relative to your satisfaction with the performance of the RNDA.
EVALUATION PERIOD: January 1, 2024 through December
31, 2024
SUBMISSION DEADLINE: 5 PM ET, March
31, 2025
QUALIFICATION: Respondents are
asked to submit only one (aggregated) survey per functional entity,
e.g., per service provider/service provider agent or per
caller/caller agent. If multiple surveys for an entity are
received, the NAOWG will consolidate the responses to ensure that one
response per entity type is counted.
SURVEY
DESCRIPTION: Your satisfaction ratings will be combined
with all other survey responses for each of the questions. Your
comments recorded in the comment box at the end of the survey are
strongly encouraged, especially if a rating of "Not Met"
has been selected. Specific examples of your experiences with
the RNDA will provide valuable information concerning current
processes that are working well and in identifying areas where
process improvements are needed.
Complete all fields
marked with an asterisk "*".
FURTHER INFORMATION: Direct all inquiries to the following
NAOWG contacts:
Philip
Linse
Karen Riepenkroger
Lara Walt
Lumen
T-Mobile
Public Service Commission of
the
303-707-3844
913-315-8546
District of Columbia
[email protected]
[email protected]
202-626-9191
[email protected]
SURVEY RESULTS: Overall survey results will be incorporated
into the RNDA 2024 Performance Evaluation Report and
will be posted at NANC
- North American Numbering Council (nanc-chair.org).
We
have estimated that your response to this collection of information
will take an average
of 15 minutes. Our estimate includes the
time to log into the website, read the instructions, look through
existing records, gather and maintain required data, and actually
complete and review the response. If you have any comments on this
estimate, or on how we can improve the collection and reduce the
burden it causes you, please write the Federal Communications
Commission, Office of Managing Director, AMD-PPM, Washington, DC
20554, Paperwork Reduction Act Project (3060-1307). We will also
accept your PRA comments via the Internet if you send an e-mail
to [email protected].
Please
DO NOT SEND COMPLETED SURVEYS TO THIS ADDRESS. You are not
required
to respond to a collection of information sponsored by the Federal
government,
and the government may not conduct or sponsor this
collection, unless it displays a
currently valid OMB control
number and/or we fail to provide you with this notice.
This
collection has been assigned an OMB control number of
3060-1307.
THIS NOTICE IS REQUIRED BY THE PAPERWORK REDUCTION
ACT OF 1995,
PUBLIC LAW 104-13, OCTOBER 1, 1995, 44 U.S.C.
SECTION 3507.
Privacy Act Statement
Authority:
The Commission is authorized to pursue this collection pursuant to
the authority contained in 47 U.S.C. §§ 151, 152, 154
(i)-(j) & (o), 155, 251(e)(1) & (3), 254, 257, 301, 303, 332,
402, 1302; and 5 U.S.C. §§ 602(c) and 609(a)(3).
Purpose:
The purpose of
this performance satisfaction survey is to provide input for the
annual performance evaluation report of the Federal Communications
Commission (FCC) vendor(s) acting as administrator for telephone
number management functions. These functions may be performed by one
or multiple vendors under one or multiple contracts. The
relevant vendor contract(s) require that the FCC and/or its designee
shall develop and conduct a performance survey for the administrator.
The results of this customer satisfaction survey will provide
FCC with indicators regarding how well the vendor(s) are acting as
administrator. At least a portion of the survey results will be
incorporated into the annual performance evaluation report. The
survey will collect personally identifiable information (PII) in the
form of the survey respondents’ business contact information,
including the name of entity representative submitting the survey.
This PII needs to be collected to help monitor the accuracy of
the survey, facilitate sending the respondent a copy of the survey,
and allow any necessary follow-up communications with the respondent.
Routine
Uses: The
FCC may release information provided in this form to individuals and
entities when necessary and appropriate under 5 U.S.C. § 552a(b)
of the Privacy Act to: the public in FCC releases of notices or
actions or when required to comply with federal laws or FCC
regulations requiring public disclosure of the information contained
in our records; to third parties, including individuals and
businesses in the communications industry and public safety, FCC
vendors and their contractors, and to other federal agencies or
state, local, U.S. territorial, and Tribal government entities to
administer, support, participate in, or receive information related
to, FCC programs and activities; or to ensure compliance with the
confidentiality and other rules regarding information sharing in the
FCC’s programs and activities; to other federal agencies or to
other administrative or adjudicative bodies before which the FCC is
authorized to appear; to federal, state, or local law enforcement
when FCC becomes aware of an indication of a violation or potential
violation of a civil or criminal statute, law, regulation, or order;
to Federal agencies, non-Federal entities, their employees, and
agents for the purpose of detecting and preventing fraud, waste, and
abuse in Federal programs; to non-federal personnel, including
contractors, grantees, and volunteers who have been engaged to assist
the FCC in the performance of a contract service, grant, cooperative
agreement, or other activity related to this system of records and
who need to have access to the records in order to perform their
activity; and, to appropriate agencies, entities, and
persons when the FCC suspects or has confirmed that there has been a
breach of information related to this system.
A
complete list of the routine uses can be found in the system of
records notice associated with this collection, FCC-2, Business
Contacts and Certifications, posted at
https://www.fcc.gov/managing-director/privacy-transparency/privacy-act-information.
Disclosure:
Responding to
this survey is voluntary. However, if you do not respond, it
will harm the ability of the FCC to evaluate the vendor(s)
performance pursuant to their contracts and the FCC will lack the
necessary information to modify the vendor(s) policies and
procedures. This will, in turn, harm the FCC’s ability to
meet its policy goals related to numbering.
Full Name of Entity*:
First & Last Name of Contact*:
Street Address*:
City*:
State*:
Zip*:
Phone Number*:
Email Address*:
Yes
No
( ) Service Provider or Service Provider Agent
( ) Caller or Caller Agent
The following chart defines the Satisfaction Ratings that are to be used by you on the survey form to indicate your satisfaction with the RNDA’s performance for the evaluation period of January 1, 2024 – December 31, 2024
Satisfaction Rating |
Used when the RNDA... |
MET
|
|
NOT MET |
|
Not Applicable (N/A) |
|
|
Met |
Not Met |
N/A |
RNDA provided timely and courteous service in the upload process for disconnected TNs. |
|
|
|
|
Met |
Not Met |
N/A |
RNDA provided timely and courteous service to Callers/Caller Agents associated with performing queries to the RND. |
|
|
|
|
Met |
Not Met |
N/A |
RND provided Service Provider and Service Provider Agents the ability to effectively upload disconnected TNs and access reports. |
|
|
|
|
Met |
Not Met |
N/A |
RND provided Caller and Caller Agents the ability to effectively query the RND. |
|
|
|
|
Met |
Not Met |
N/A |
The RNDA website, www.reassigned.us, was accessible and easy to navigate, and contained accurate and up-to-date information. |
|
|
|
|
Met |
Not Met |
N/A |
RNDA representative(s) provided customer service and assistance when needed (for example, Help Desk support), and responded to inquiries in a timely manner. |
|
|
|
|
Met |
Not Met |
N/A |
RNDA representatives effectively participated in industry events and provided information on the RND. |
|
|
|
|
Met |
Not Met |
N/A |
Based upon your experiences in the current performance year, how would you rate the RNDA's overall service? |
|
|
|
Provide comments to explain your assessment of the RNDA including any experiences you may have had, positive or negative, and describe the situation and the outcome. Your comments are encouraged and appreciated.
Your responses have been submitted.
Thank you for taking the 2024 RNDA Performance Survey.
Overall survey results will be incorporated into the RNDA 2024 Performance Evaluation Report and will be posted at NANC - North American Numbering Council (nanc-chair.org).
File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
Author | Riepenkroger, Karen |
File Modified | 0000-00-00 |
File Created | 2024-10-28 |