Advance Information on Documented Travelers - Registration
Collection of Advance Information from Certain Undocumented Individuals on the Land Border
1651-0140 [2025] CBP_One-User_Flow - Traveler-Land-Schedule_an_Appointment_at_a_Port_of_Entry.pptx
Advance Information on Documented Travelers - Registration
OMB: 1651-0140
Traveler > Land > Schedule an Appointment at a Port of Entry
V2: August 13, 2024
Received developer approval from Nathan Stec and Alex Eun on August 8, 2024 via Teams.
Received stakeholder approval from Trish Kennedy and Jim O'Donnell during Sprint Planning on August 28, 2024.
Table of Contents
•Context
•User Schedules an Appointment
•User Cancels an Appointment
•User Views and Edits Their Profile
•User Adds a Traveler to Their Profile
•User Views a Traveler from Their Profile
•User Edits a Traveler from Their Profile
•User Delete a Traveler from Their Profile
•Edgecases
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Context
•This is a new action for land travelers used by low-risk documented and non-documented travelers at the primarily (but not only) the northern border of the United States.
•All submissions go thru USEC (downstream system), no matter if the person is documented or not.
•This user flow copies Traveler > Land > Submit Advance Information but collects bare minimum information and the user can select a date on the calendar and schedule an appointment.
•User flow is mobile-only. User flow is English-only.
•User flow does not do geofencing, facial matching, or liveness detection.
•Mockups on Figma: https://www.figma.com/file/LKRQtgPjVlHbsSntZ5iioW/CBP-One-Mobile-Mockups?type=design&node-id=1297-37752&mode=design&t=PZYit2hxNAjPpFC8-4
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User Flow 1
User schedules an appointment as a first-time user.
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Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
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ACTION: User selects Traveler | Viajero.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
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ACTION: User selects Land | Tierra.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
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ACTION: User selects CONTINUE.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
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ACTION: User selects Schedule an Appointment at a Port of Entry.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
NOTE: This pop-up only appears if user has not already filled out their profile.
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ACTION: User selects Edit Profile.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
Title should read “Edit Port of Entry Appointments Profile”, truncated to 1 line.
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ACTION: User selects the tooltip icon.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
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ACTION: User taps off the tooltip.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
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ACTION: User fills out the required fields.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
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ACTION: User selects SAVE.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
NOTE: Title should say “Port of Entry Appointments” and truncate to 1 line.
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ACTION: User selects SCHEDULE AN APPOINTMENT.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
To see what happens if user selects CONTINUE when a traveler has not been selected yet, click here.
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ACTION: User selects ADD TRAVELER.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
NOTE: This is like Traveler > Land > Submit Advance Information, but some of the language was updated for better UX/accessibility.
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ACTION: User selects Take Your Photo.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
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ACTION: User takes a photo.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
To see what happens if the user’s photo is too low-quality, click here.
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ACTION: User selects Submit Photo.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
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ACTION: User selects Scan Your Passport (Optional).
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
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ACTION: User scans their passport.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
To see what happens if user’s passport fails to scan, click here.
To see what happens if user tries to scan something that is not a passport, click here.
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ACTION: User selects CONTINUE.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
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ACTION: User fills out the required fields.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
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ACTION: User selects the Phone Type dropdown.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
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ACTION: User selects Cell.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
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ACTION: User selects SAVE.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
To see what happens if user selects the 3 vertical dots icon, click here.
NOTE: Since the traveler was just added, the checkbox is automatically selected.
NOTE: All travelers added in this user flow are saved to the user’s profile.
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ACTION: User selects CONTINUE.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
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ACTION: User selects the Port of Entry dropdown.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
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ACTION: User selects a Port of Entry.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
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ACTION: User selects a date.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
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ACTION: User selects a time.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
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ACTION: User selects CONTINUE.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
To see what happens if user tries to leave an appointment before scheduling fully, click here.
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ACTION: User selects SCHEDULE.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
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ACTION: User selects Yes, Schedule.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
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ACTION: User selects OK.
Traveler > Land > Schedule an Appointment at a Port of Entry: Schedule Appointment
An email was sent to the email address used to log into CBP One and to any Additional Email Addresses in the profile.
For email verbiage, please see “T > L > SaAaaPoE” tab in the Translations Tracker.
To see what this page looks like if the user has more than 1 traveler on an appointment, click here.
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ACTION: User selects OK.
User Flow 2
User cancels an appointment.
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Traveler > Land > Schedule an Appointment at a Port of Entry: Cancel Appointment
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ACTION: User selects Traveler | Viajero.
Traveler > Land > Schedule an Appointment at a Port of Entry: Cancel Appointment
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ACTION: User selects Land | Tierra.
Traveler > Land > Schedule an Appointment at a Port of Entry: Cancel Appointment
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ACTION: User selects CONTINUE.
Traveler > Land > Schedule an Appointment at a Port of Entry: Cancel Appointment
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ACTION: User selects Schedule an Appointment at a Port of Entry.
Traveler > Land > Schedule an Appointment at a Port of Entry: Cancel Appointment
To see what this page should look like if the user has more than 1 appointment, click here.
To see what happens if user selects the 3 dots icon, click here.
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ACTION: User selects their appointment.
Traveler > Land > Schedule an Appointment at a Port of Entry: Cancel Appointment
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ACTION: User selects CANCEL APPOINTMENT.
Traveler > Land > Schedule an Appointment at a Port of Entry: Cancel Appointment
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ACTION: User selects Yes, Cancel.
Traveler > Land > Schedule an Appointment at a Port of Entry: Cancel Appointment
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ACTION: User selects OK.
Traveler > Land > Schedule an Appointment at a Port of Entry: Cancel Appointment
An email was sent to the email address used to log into CBP One and to any Additional Email Addresses in the profile.
For email verbiage, please see “T > L > SaAaaPoE” tab in the Translations Tracker.
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User Flow 3
User views and edits their profile.
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Traveler > Land > Schedule an Appointment at a Port of Entry: View/Edit Profile
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ACTION: User selects the profile icon.
Traveler > Land > Schedule an Appointment at a Port of Entry: View/Edit Profile
Any travelers previously-added in the Schedule an Appointment at a Port of Entry user flow will appear in this profile.
To see what this page should look like if user hasn’t added a traveler yet, click here.
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ACTION: User selects EDIT.
Traveler > Land > Schedule an Appointment at a Port of Entry: View/Edit Profile
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ACTION: User selects SAVE.
Traveler > Land > Schedule an Appointment at a Port of Entry: View/Edit Profile
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User Flow 4
User adds a traveler to their profile.
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Traveler > Land > Schedule an Appointment at a Port of Entry: Add Traveler to Profile
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ACTION: User selects the profile icon.
Traveler > Land > Schedule an Appointment at a Port of Entry: Add Traveler to Profile
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ACTION: User selects ADD TRAVELER.
Traveler > Land > Schedule an Appointment at a Port of Entry: Add Traveler to Profile
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ACTION: User selects Take Your Photo.
Traveler > Land > Schedule an Appointment at a Port of Entry: Add Traveler to Profile
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ACTION: User takes a photo.
Traveler > Land > Schedule an Appointment at a Port of Entry: Add Traveler to Profile
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ACTION: User selects Submit Photo.
Traveler > Land > Schedule an Appointment at a Port of Entry: Add Traveler to Profile
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ACTION: User selects Scan Your Passport (Optional).
Traveler > Land > Schedule an Appointment at a Port of Entry: Add Traveler to Profile
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ACTION: User scans their passport.
Traveler > Land > Schedule an Appointment at a Port of Entry: Add Traveler to Profile
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ACTION: User selects CONTINUE.
Traveler > Land > Schedule an Appointment at a Port of Entry: Add Traveler to Profile
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ACTION: User fills out the required fields.
Traveler > Land > Schedule an Appointment at a Port of Entry: Add Traveler to Profile
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ACTION: User selects the Phone Type dropdown.
Traveler > Land > Schedule an Appointment at a Port of Entry: Add Traveler to Profile
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ACTION: User selects Cell.
Traveler > Land > Schedule an Appointment at a Port of Entry: Add Traveler to Profile
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ACTION: User selects SAVE.
Traveler > Land > Schedule an Appointment at a Port of Entry: Add Traveler to Profile
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User Flow 4.5
User views a traveler from their profile.
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Traveler > Land > Schedule an Appointment at a Port of Entry: View Traveler from Profile
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ACTION: User selects the profile icon.
Traveler > Land > Schedule an Appointment at a Port of Entry: View Traveler from Profile
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ACTION: User selects the 3 dots icon next to a traveler.
Traveler > Land > Schedule an Appointment at a Port of Entry: View Traveler from Profile
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ACTION: User selects VIew Traveler.
Traveler > Land > Schedule an Appointment at a Port of Entry: View Traveler from Profile
To see what happens if user selects EDIT on any of these sections, click here.
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User Flow 5
Users edits a traveler from their profile.
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Traveler > Land > Schedule an Appointment at a Port of Entry: Edit Traveler from Profile
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ACTION: User selects the profile icon.
Traveler > Land > Schedule an Appointment at a Port of Entry: Edit Traveler from Profile
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ACTION: User selects the 3 dots icon next to a traveler.
Traveler > Land > Schedule an Appointment at a Port of Entry: Edit Traveler from Profile
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ACTION: User selects Edit Traveler.
Traveler > Land > Schedule an Appointment at a Port of Entry: Edit Traveler from Profile
Note that the title says “Edit”, not “Add”.
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ACTION: User selects CONTINUE.
Traveler > Land > Schedule an Appointment at a Port of Entry: Edit Traveler from Profile
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ACTION: User selects UPDATE.
Traveler > Land > Schedule an Appointment at a Port of Entry: Edit Traveler from Profile
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User Flow 6
Users deletes a traveler from their profile.
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Traveler > Land > Schedule an Appointment at a Port of Entry: Delete Traveler from Profile
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ACTION: User selects the profile icon.
Traveler > Land > Schedule an Appointment at a Port of Entry: Delete Traveler from Profile
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ACTION: User selects the 3 dots icon next to a traveler.
Traveler > Land > Schedule an Appointment at a Port of Entry: Delete Traveler from Profile
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ACTION: User selects Delete Traveler.
Traveler > Land > Schedule an Appointment at a Port of Entry: Delete Traveler from Profile
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ACTION: User selects Yes, Delete.
Traveler > Land > Schedule an Appointment at a Port of Entry: Delete Traveler from Profile
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Edgecases
Misc. screens not covered by other sections in this presentation.
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Edgecase: User Tries to Continue Without Adding a Traveler
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Edgecase: User Takes a Low-Quality Photo While Adding a Traveler
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Edgecase: User’s Passport Can’t Be Scanned While Adding a Traveler
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Edgecase: User Tries to Scan a Travel Document That
Is Not a Passport While Adding a Traveler
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Edgecase: User Selects the 3 Vertical Dots Icon On a Traveler While Scheduling an Appointment.
To see what happens if user selects View Traveler, click here.
To see what happens if user selects Edit Traveler, click here.
To see what happens if user selects Delete Traveler, click here.
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Edgecase: User has more than 1 person on an appointment.
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Edgecase: User has more than 1 appointment.
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Edgecase: User has not added any travelers to their profile.
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Edgecase: User tries to leave before they finished scheduling a new appointment.
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Edgecase: User selected the 3 dots icon on an appointment.
To see what happens if user selects View Appointment, click here.
To see what happens if user selects Cancel Appointment, click here.
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| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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