Customer Satisfaction Survey for Bureau of Trust Funds Administration (BTFA) – Trust Beneficiary Call Center (TBCC)

Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

Documents and Forms

Document Name Document Type
BTFA Phone Script.docx Other-Phone Script
ICR Template_A11 Section 280 Clearance 11 16 23 BTFA 20240510.docx Request fro Approval IC Document

Information Collection (IC) Details

IC Title:	Customer Satisfaction Survey for Bureau of Trust Funds Administration (BTFA) – Trust Beneficiary Call Center (TBCC)	Agency IC Tracking Number:	2024-BTFA-CX6

IC Status: Unchanged

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Phone Script			BTFA Phone Script.docx		No		Paper Only

Line of Business: General Government

Subfunction: Central Records & Statistical Mgt

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 200,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Requested	Previously Approved
Annual Number of Responses for this IC	200,000	200,000
Annual IC Time Burden (Hours)	6,667	6,667
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Request fro Approval	ICR Template_A11 Section 280 Clearance 11 16 23 BTFA 20240510.docx	05/22/2024

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.