Department of Labor Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
ATUS Stakeholder Survey Form	Unchanged
BLS Producer Price Index (PPI) User Survey Form	Unchanged
BLS Website Customer Satisfaction Survey Form and Instruction	Modified
ODEP Equitable Transition Models (ETM) Grant Direct Service Provider Customer Satisfaction Survey Form and Instruction	Unchanged
ORS Stakeholder Survey 2024 Form	Unchanged
Form Not Available OFCCP Online Inquiry Intake Form Form and Instruction	Unchanged
Form Not Available OFCCP Ombuds Referral Form Form and Instruction	Unchanged
Form Not Available OFCCP Ombuds Service Evaluation Form Form and Instruction	Unchanged
Form Not Available OFCCP Learning Management System (Contractor Compliance Institute) Account Creation Form Form and Instruction	Unchanged
Form Not Available OFCCP Event Evaluation Form Form and Instruction	Unchanged
Form Not Available OFCCP Event Comment Card Form and Instruction	Unchanged
Form Not Available OFCCP Digital Engagement Subscriber Questions Form and Instruction	Unchanged
Form Not Available Office of Workers' Compensation Programs Customer Service Stakeholder Surveys Form and Instruction	Unchanged
Form Not Available Event Evaluation and Written Compliance Assistance Tool Evaluation Forms Form	Unchanged
EBSA HBEC Customer Satisfaction Survey Form and Instruction	Unchanged
EBSA Fiduciary Education Seminar Customer Satisfaction Survey Form and Instruction	Unchanged
Form Field Test 1 Field Test for Safety and Health Programs Form and Instruction	Unchanged
VETS TAP Partner Survey Form and Instruction	Unchanged
VETS TAP Navigator Survey Form and Instruction	Unchanged
Nonsub Change Request (1225-0088).docx Justification for No Material/Nonsubstantive Change	2025-01-07
Generic Clearance Submission Template (1225-0088) nmh.docx Supplementary Document	2023-12-01
Part B Supporting Statement (OMB Control No. 1225-0088) nmh.docx Supporting Statement B	2023-12-01
Supporting Statement (OMB Control No. 1225-0088) nmh 2024.docx Supporting Statement A	2024-01-02

IC Document Collections

IC ID	Document Title	Status
272974	ATUS Stakeholder Survey Form	Unchanged
267066	DOL Paperwork Reduction Act Web Page Suggestions Instruction	Unchanged
266616	BLS Producer Price Index (PPI) User Survey Form	Unchanged
265574	BLS Website Customer Satisfaction Survey Form and Instruction	Modified
265111	ODEP Equitable Transition Models (ETM) Grant Direct Service Provider Customer Satisfaction Survey Form and Instruction	Unchanged
264776	ORS Stakeholder Survey 2024 Form	Unchanged
264600	OFCCP Online Inquiry Intake Form Form and Instruction	Unchanged
264599	OFCCP Ombuds Referral Form Form and Instruction	Unchanged
264598	OFCCP Ombuds Service Evaluation Form Form and Instruction	Unchanged
264597	OFCCP Learning Management System (Contractor Compliance Institute) Account Creation Form Form and Instruction	Unchanged
264596	OFCCP Event Evaluation Form Form and Instruction	Unchanged
264595	OFCCP Event Comment Card Form and Instruction	Unchanged
264594	OFCCP Digital Engagement Subscriber Questions Form and Instruction	Unchanged
263556	Office of Workers' Compensation Programs Customer Service Stakeholder Surveys Form and Instruction	Unchanged
263169	Event Evaluation and Written Compliance Assistance Tool Evaluation Forms Form	Unchanged
254591	EBSA HBEC Customer Satisfaction Survey Form and Instruction	Unchanged
254584	EBSA Fiduciary Education Seminar Customer Satisfaction Survey Form and Instruction	Unchanged
254342	Field Test for Safety and Health Programs Form and Instruction	Unchanged
250408	DOL Enforcement Database Survey Other-Survey Instrument	Unchanged
248301	VETS TAP Partner Survey Form and Instruction	Unchanged
248300	VETS TAP Navigator Survey Form and Instruction	Unchanged

ICR Details

OMB Control No: 1225-0088	ICR Reference No: 202501-1225-001
Status: Received in OIRA	Previous ICR Reference No: 202312-1225-001
Agency/Subagency: DOL/DM	Agency Tracking No:
Title: Department of Labor Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 01/07/2025

	Requested	Previously Approved
Expiration Date	01/31/2027	01/31/2027
Responses	400,000	400,000
Time Burden (Hours)	40,000	40,000
Cost Burden (Dollars)	0	0

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Abstract: This collection of information is necessary to enable the Agency to collect customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 48265	07/26/2023
30-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 67823	10/02/2023
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 21

IC Title	Form No.	Form Name
ATUS Stakeholder Survey	N/A	ATUS Stakeholder Survey
BLS Producer Price Index (PPI) User Survey	N/A	PPI Data User Survey
BLS Website Customer Satisfaction Survey	N/A	BLS Website Customer Satisfaction Survey
DOL Enforcement Database Survey
DOL Paperwork Reduction Act Web Page Suggestions
EBSA Fiduciary Education Seminar Customer Satisfaction Survey	NA	EBSA Fiduciary Education Seminar Customer Satisfaction Survey
EBSA HBEC Customer Satisfaction Survey	NA	EBSA HBEC Customer Satisfaction Survey
Event Evaluation and Written Compliance Assistance Tool Evaluation Forms	Not Available, Not Available	Event Evaluation Form ,   Written Compliance Assistance Tool Evaluation Form
Field Test for Safety and Health Programs	Field Test 1	Field Test - SHP Step-by-Step Guide - Feedback Questions
ODEP Equitable Transition Models (ETM) Grant Direct Service Provider Customer Satisfaction Survey	N/A, N/A	Administration 1 ,   Administration 2
OFCCP Digital Engagement Subscriber Questions	Not Available	OFCCP Digital Engagement Subscriber Questions Form
OFCCP Event Comment Card	Not Available	OFCCP Event Comment Card
OFCCP Event Evaluation Form	Not Available	OFCCP Event Evaluation Form
OFCCP Learning Management System (Contractor Compliance Institute) Account Creation Form	Not Available	OFCCP LMS Contractor Compliance Institute Form
OFCCP Ombuds Referral Form	Not Available	OFCCP Ombuds Referral Form
OFCCP Ombuds Service Evaluation Form	Not Available	OFCCP Ombuds Evaluation Form
OFCCP Online Inquiry Intake Form	Not Available	OFCCP Public Intake Form
ORS Stakeholder Survey 2024	ORS Stakeholder Survey, N/A	ORS Stakeholder Survey 2024 Email Invitation ,   ORS Stakeholder Survey
Office of Workers' Compensation Programs Customer Service Stakeholder Surveys	Not Available, Not Available	OWCP phone survey script and questions ,   WCMBP Survey CSAT with Link
VETS TAP Navigator Survey	NA	TAP Navigator Survey
VETS TAP Partner Survey	NA	TAP Partner Survey

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	400,000	400,000	0	0	0	0
Annual Time Burden (Hours)	40,000	40,000	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There was an increase in burden hours from 38,000 to 40,000 due to an increase in respondents, from 380,000 to 400,000 and responses from 380,000 to 400,000. Costs to respondents remained 0.

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Annual Cost to Federal Government: $400,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/07/2025

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