National Maternal Mental Health Hotline

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Overview

Hotline Interaction
Post Conversation Survey

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Sheet 1: Hotline Interaction

Variable Name	Description	Visual Aide	Response Type	Response Required	Response Source	Legal Values
First Name/Alias	The reported first name and/or alias of the help-seeker. NOTE: Not provided to MCHB; for contractor use only.	#VALUE!	Free Text	YES	Respondent	-
Phone Number	The incoming phone number that the help-seeker uses to contact the Hotline is automatically populated. The phone number is not confirmed or validated by the help-seeker or hotline counselor. NOTE: Not provided to MCHB, for contractor use only.	#VALUE!	Free Text	YES	System	-
Age	The reported age of the help-seeker.	#VALUE!	Single Selection	YES	Respondent	• Under 13 • 13-17 • 18-24 • 25-29 • 30-39 • 40-49 • 50 and above • Not Applicable (Abandoned/System Error) • Declined to Answer/Respond
[Threaded comment] Your version of Excel allows you to read this threaded comment; however, any edits to it will get removed if the file is opened in a newer version of Excel. Learn more: https://go.microsoft.com/fwlink/?linkid=870924 Comment: Delete Gender Identity	The reported gender identity of the help-seeker.	#VALUE!	Single Selection	YES	Respondent	• Female • Male • Transgender Woman/Transgender Female/Transfeminine • Transgender Man/Transgender Male/Transmasculine • Uses a different term • Declined to Answer/Respond • Not Applicable (Abandoned/System Error)
Geographic Location	The geographic location/area based upon the reported help-seeker zipcode.	#VALUE!	Single Selection	YES	Respondent	• Rural • Urban • Suburban • Decline to Answer/Respond • Not Applicable (Abandoned/System Error) • Not Applicable (International)
Hotline Awareness	The reported referral source of the Hotline.	#VALUE!	Single Selection	YES	Respondent	• PSI/PSI Helpline • HRSA Home Visiting/Healthy Start • Word of Mouth • TV/Radio/Social Media • Healthcare/Medical Provider • Social Services/Human Services Provider • Internet/Search Engine • Billboard • Other • Not Applicable (Abandoned/System Error) • Declined to Answer/Respond
Military/Veteran Status	The reported military/veteran status of help-seeker.	#VALUE!	Single Selection	YES	Respondent	• An active U.S. Service Member • A spouse of an active/retired U.S. Service Member • A U.S. Military Veteran • Not an active/retired/veteran service member • Not Applicable (Abandoned/System Error) • Declined to Answer/Respond
Open to Survey	In the system, the Hotline Counselor will choose “yes” if the help-seeker consents to receiving the survey via text. If no consent is provided, the Hotline Counselor will choose “no”. Once the case status is closed, the system will automatically send the survey to the help-seeker at the phone number listed within the person account and provided/confirmed by the help-seeker.	#VALUE!	Single Selection	YES	Respondent	• Yes, open to receive survey • No, declined to receive survey • Not Applicable (Abandoned/System Error)
Race/Ethnicity	The reported race/ethnicity of the help-seeker.	#VALUE!	Multi Selection	YES	Respondent	• American Indian or Alaska Native • Asian • Black or African American • Hispanic or Latino • Middle Eastern or North African • Native Hawaiian or Pacific Islander • White • Decline to Respond/Answer • Not Applicable (Abandoned/System Error)
State/Territory	The reported state/territory of current residence of the help-seeker.	#VALUE!	Single Selection	YES	Respondent	Includes all 50 states, US Territories, District of Columbia, Outside of the United States and US Territories, Unable to Determine, Decline to Answer/Respond, Not Applicable (International)
ZIP Code	The reported zipcode of the help-seeker		Free Text	NO	Respondent	-
Acuity	The assessment of the help seeker’s current severity of symptom(s) intensity and/or urgency during the interaction. This includes both what is verbally shared and nonverbally perceived.	#VALUE!	Single Selection	YES	Counselor	• Low • Medium • High
Ancillary Needs	Reported ancillary needs of the help-seeker. Ancillary needs are synonymous with social needs which represent the Social Determinants of Health [https://health.gov/healthypeople/priority-areas/social-determinants-health]. These identifiers are dervied from commonly reported and/expressed social needs and public health discipline.	#VALUE!	Multi Selection	YES	Counselor	• Access to Healthcare • Child Care • Employment • Finances • Food Insecurity • Housing • Legal • Medical • Personal Safety • Not Applicable (Abandoned/System Error) • No Ancillary Needs Presented
Case Origin	The method of contact the help-seeker used to contact the Hotline.	#VALUE!	Single Selection	YES	System	• Text • Phone • Web Chat • Test Text • Test Phone • Test Web Chat
Case Reason	The issues reported and/or reasons of contact to the Hotline by the help-seeker.	#VALUE!	Multi Selection	YES	Counselor	• Anger • Anxiety • Depression • Fear • Hotline Inquiry • Infant feeding • Insomnia • Loss • OCD • Overwhelmed • Panic • Pregnancy • Provider Dissatisfaction • Psychoeducation • Psychosis • Relationship Conflict • Substance Use Disorder • Suicide • Trauma • Not Applicable (Abandoned/System Error) • No Case Reasons Presented
Inappropriate Interaction	Data entry section that supports documentation of harassing, inappropriate, and operationally insufficient contacts.	#VALUE!	Checkbox	NO	Counselor	• Checked (YES) • Unchecked (NO)
Spoken Language	The language that the help-seeker utilized during the interaction with the counselor, whether live or through translation service.	#VALUE!	Single Selection	YES	Counselor	• English • Spanish • Chinese (Mandarin) • Chinese (Cantonese) • French, Tagalog (Filipino) • Vietnamese • Arabic • Korean • Russian • German • Haitain Creole • Portuguese • American Sign Language • Other • Not Applicable (Abandoned/System Error)
Referral Provided	Documents if a referral was consented by the help-seeker and provided within the interaction.	#VALUE!	Checkbox (Dependency)	YES	Counselor	• Yes, open to receive referral • No, declined to receive referral • Not Applicable (Abandoned/System Error)
Resource Provided	Documents if a resource was consented by the help-seeker and provided within the interaction.	#VALUE!	Checkbox (Dependency)	YES	Counselor	• Yes, open to receive resource • No, declined to receive resource • Not Applicable (Abandoned/System Error)
Type	The Hotline Counselors capture responses throughout the conversation with the respondent. The classification of type is determined based upon the interaction.	#VALUE!	Single Selection	YES	Counselor	•Self •Calling on behalf of someone else (friend/family member) •Provider •Spam •Not Applicable (Abandoned/System Error)
Self Subcategory	The Hotline Counselors capture responses throughout the conversation with the respondent. The classification of type is determined based upon the interaction with individuals calling for themselves either reporting being pregnant, postpartum, or not applicable.	#VALUE!	Single Selection	YES	Counselor	•Self-postpartum •Self-pregnant •Not Applicable (Partner/Caregiver) •Not Applicable (Abandoned/System Error) •Decline to Answer/Respond

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Sheet 2: Post Conversation Survey

Variable Name	Survey Question	Response Type	Response Required	Response Source	Legal Values
Demographic: State/Territory	What State/Territory are you located in?	Single Selection	YES	Respondent	Includes all 50 states, US Territories, Dictrict of Columbia, Outside of the United States and US Territories, Perfer not to disclose
Demographic: Age	What Age group do you fall in?	Single Selection	YES	Respondent	•Under 13 •13-17 •18-24 •25-29 •30-39 •40-49 •50 and above •I prefer not to disclose
[Threaded comment] Your version of Excel allows you to read this threaded comment; however, any edits to it will get removed if the file is opened in a newer version of Excel. Learn more: https://go.microsoft.com/fwlink/?linkid=870924 Comment: Delete Demographic: Gender Identity	What gender do you identify with?	Single Selection	YES	Respondent	•Female •Male •Transgender Woman/Transgender Female/Transfeminine •Transgender Man/Transgender Male/Transmasculine •I use a different term •I prefer not to disclose
Demographic: Race/Ethnicity	What is your race/ethnicity?	Multi Selection	YES	Respondent	•American Indian or Alaska Native •Asian •Black or African American •Hispanic or Latino •Middle Eastern or North African •Native Hawaiian or Pacific Islander •White •I prefer not to disclose
Satisfaction 1	I would refer the Hotline to someone I know who is in need of support and services…	Rating	YES	Respondent	• Strongly Disgree • Disagree • Neutral • Agree • Strongly Agree
Satisfaction 2	I am satisfied with the service I received today…	Rating	YES	Respondent	• Strongly Disgree • Disagree • Neutral • Agree • Strongly Agree
Referral Source	How did you hear about the hotline?	Single Selection	YES	Respondent	• PSI/PSI Helpline • HRSA Home Visiting/Healthy Start • Word of Mouth • TV/Radio/Social Media • Healthcare/Medical Provider • Social Services/Human Services Provider • Internet/Search Engine • Billboard •Other
Satisfaction 3	I am satisfied with the professionalism and friendliness of the Hotline Counselor I interacted with…	Rating	YES	Respondent	• Strongly Disgree • Disagree • Neutral • Agree • Strongly Agree
Quality 1	Optional, what can the National Maternal Mental Health Hotline do to better serve your needs?	Free Text	NO	Respondent
Quality 2	Did you receive a resource or referral?	Single Selection	YES	Respondent	• Yes, I received • No, I did not receive • No, I declined