Appendix 10

NHTS 2024 – Diary Survey Reminders
SUMMARY
Overview of reminders
Email and text reminders will be sent to all household members (aged 16 and older) that provide contact
information. The first reminder (Diary Survey Invitation) will be sent the day the household completes
the recruitment survey. Reminders will continue to be sent, in accordance with the schedule provided
below, until a household has completed the diary survey, exceeded seven days beyond the assigned
travel date, or refused to participate in the survey.

Reminder Scheduling
Label
Diary Survey Invitation
Pre-Travel Date Reminder 1
Pre-Travel Date Reminder 2
Travel Day Reminder
Post-Travel Date Reminder 1
Post-Travel Date Reminder 2
Post-Travel Date Reminder 3
Post-Travel Date Reminder 4
Post-Travel Date Reminder 5
Post-Travel Date Reminder 6
Post-Travel Date Reminder 7
Diary Survey Completion Notification

Sent On
Day recruitment survey is completed
3 days before TD
1 day before TD
On the TD
1 day after the TD
2 days after the TD
3 days after the TD
4 days after the TD
5 days after the TD
6 days after the TD
7 days after the TD
Day the Diary Survey is completed

Recall Variables
Recall Variable
STUDY_NAME
STUDY_TITLE

Definition
Abbreviated name of study
Full name of study

RET_INCEN_MAX

Maximum possible HH
incentive
Actual HH incentive based on
app install rate on travel date

RET_INCEN

BASE_PER_PERSON_DOLLARS Per person (regardless of age)
completion incentive
APP_PER_PERSON_DOLLARS Per person (aged 13 and older)
app incentive
TRIPDATE
HH’s assigned travel date
PINNO
HH’s assigned PIN
PUBLIC_SITE_URL
Survey website URL
TOLL FREE NUMBER
Survey helpdesk number

Output
NHTS 2024
National Household Travel Survey
2024
$10 per person (regardless of age)
+ $10 per person aged 13 and older
$10 per person (regardless of age)
+ $10 per person (aged 13 and
older) that has the app
downloaded on travel date
$10
$10
e.g.,
e.g., A1B2C3D4
NHTS2024.com
###-###-####

DIARY SURVEY INVITATION
Diary (Retrieval) Survey Invitation
Sent the day the recruitment survey is completed.

ret_invite email
SUBJECT: Welcome to the survey!
Dear participant,
Thank you joining the survey. Next, we will ask each member of your household to tell us
where they went on your household's assigned "travel day": .
Go to ?pin= and use your PIN code: to learn more about this
important survey effort and how your household can earn up to !
If you have questions, please reply to this message, or call our Help Desk at .
Thank you, Team
(reference: ri/)

ret_invite text:
Thank you joining the survey. Next, we will ask where your household went on your
assigned "travel day": .
Go to ?pin= and use your PIN code: to learn more about the
survey and how your household can earn up to .
Text us back with any questions!
(reference: ri/)

PRE-TRAVEL DATE REMINDERS
Pre-Travel Date Reminder 1
Sent 3 days before the assigned travel date.

pre_td_1 email
SUBJECT: Earn more and let our app do the heavy lifting!
Dear participant,
Use our smartphone app to report where you went on and earn an additional
per app user. The app makes it easier and faster to report your travel
details. Your household can earn up to for participating!
Be sure to install the app before your travel date so it's ready go. Alternatively, use our "travel log" PDF
to help you keep track of where you go. Every place you go counts, even if it is just a short stop on the
way to somewhere else.
Go to ?pin= and use your PIN code: to get started.
Thank you, Team
(reference: pt1/)

pre_td_1 text
notice: Earn an additional per person, up to
total, by using our smartphone app to report you went on .
Go to ?pin= and enter your PIN code: to install Westat DailyTravel
(for ages 13+). Be sure to install the app before your travel date so it's ready to go.
Alternatively, you may report your travel online. Be sure to jot down where you go, when you arrive, and
when you leave each place.
Text us back with any questions!
(ref: pt1/)

Pre-Travel Date Reminder 2
Sent 1 day before assigned travel date.

pre_td_2 email
SUBJECT: Start earning your tomorrow!
Dear participant,
Your household’s assigned travel date is tomorrow, .
If you haven't done so already, install our smartphone app TODAY to make it easier and faster to report
your travel details tomorrow. Earn per person for participating AND
earn an extra per person (ages 13+) for using the app. Alternatively, you
can report on the web.
Go to ?pin= and use your PIN code: to get started.
Thank you, Team
(reference: pt2/)

pre_td_2 text
notice: Your household’s assigned travel date is TOMORROW, .
If you haven't done so already, install our smartphone app TODAY to make it easier and faster to report
your travel details tomorrow. Earn an additional for each person who
uses the Westat DailyTravel smartphone app for a total of up to .
Go to ?pin= and use your PIN code: to get started.
Text us back with any questions!
(ref: pt2/)

TRAVEL DAY REMINDER
Travel Date Reminder
Sent on the assigned travel date.

td_rmd email
SUBJECT: Your Household’s Travel Date is TODAY!
Dear participant,
Your household’s assigned travel date is today, . Record the places you and the other
members of your household go either by using the smartphone app or by jotting them down.
Go to ?pin= and use your PIN code: for more information.
Thank you, Team
(reference: td/)

td_rmd text
notice: Your household’s assigned travel date is today.
Record the places your household goes either by using the smartphone app or by jotting them down.
Text us back with any questions!
(ref: td/)

POST-TRAVEL DATE REMINDERS
Post-Travel Date Reminder 1
Sent 1 day after the assigned travel date.

ret_td_1 email
SUBJECT: Report your travel details to claim your !
Dear participant,
Please report your household's travel details from as soon as possible to claim your
! Go to ?pin= and use your PIN code: to complete
the survey.
If you have questions, please reply to this message, or call us at .
Thank you, Team
(reference: rtd1/)

ret_td_1 text
notice: Report your household's details for to claim your !
To complete the survey, go to ?pin= and use your PIN code: .
Text us back with any questions!
(ref: rtd1/)

Post-Travel Date Reminder 2
Sent 2 days after the assigned travel date.

ret_td_2 email
SUBJECT: Almost done; complete the survey now!
Dear participant,
Thank you for helping improve travel in your community. Report your household’s travel details now to
receive as a thank you for your time and effort.
To complete the survey, go to ?pin= and use your PIN code: to
report your travel.
If you have questions, please reply to this message, or call us at .
Thank you, Team
(reference: rtd2/)

ret_td_2 text
notice: Help improve travel in your community. Report your household’s travel details
now to receive your .
To complete the survey, go to ?pin= and use your PIN code: .
Text us back with any questions!
(ref: rtd2/)

Post-Travel Date Reminder 3
Sent 3 days after assigned travel date.

ret_td_3 email
SUBJECT: Help plan for your community’s future!
Dear participant,
Information collected in the will help decision makers determine where to spend
transportation dollars to reduce congestion, improve safety, and increase mobility options in
communities across the country. Make sure your household is represented in the planning process.
To complete the survey, go to ?pin= and use your PIN code: to
report your household's travel details and claim your .
If you have questions, please reply to this message, or call us at .
Thank you, Team
(reference: rtd3/)

ret_td_3 text
notice: Earn and make sure your household is represented in the
planning process for the future of transportation in your community.
To complete the survey, go to ?pin= and use your PIN code: .
Text us back with any questions!
(ref: rtd3/)

Post-Travel Date Reminder 4
Sent 4 days after assigned travel date.

ret_td_4 email
SUBJECT: Don’t let your go unclaimed!
Dear participant,
You are just a few steps away from completing the ; do not miss this opportunity to earn
a few extra bucks and help your community.
Claim your now by logging in to ?pin= with your PIN code:
to complete the survey.
If you have questions, please reply to this message, or call us at .
Thank you, Team
(reference: rtd4/)

ret_td_4 text
notice: Do not miss this opportunity to earn and help your community.
Log into ?pin= with your PIN code: to complete the survey.
Text us back with any questions!
(ref: rtd4/)

Pre-Travel Date Reminder 5
Sent 5 days after the assigned travel date.

ret_td_5 email
SUBJECT: Make your voice heard!
Dear participant,
Important transportation studies like the are your opportunity to make your voice heard
and help shape the future of transportation across country.
It’s not too late to report your household's travel details from and claim your .
Log in to ?pin= with your PIN code: to complete the survey now!
If you have questions, please reply to this message, or call us at .
Thank you, Team
(reference: rtd5/)

ret_td_5 text
notice: Make your voice heard and help shape the future of transportation across the
country by completing this survey.
It’s not too late to claim your . Log into ?pin= with your PIN
code: to complete the survey now.
Text us back with any questions!
(ref: rtd5/)

Pre-Travel Date Reminder 6
Sent 6 days after the assigned travel date.

ret_td_6 email
SUBJECT: We need to hear from you!
Dear participant,
We need you to make the a success. Without your input, we will not have as complete
and accurate a picture of regional and local transportation needs.
Go to ?pin= with your PIN code: to complete the survey and
receive your as a thank you for your time and effort.
If you have questions, please reply to this message, or call us at .
Thank you, Team
(reference: rtd6/)

ret_td_6 text
notice: We need your input to make the survey a success.
Go to ?pin= with your PIN code: to complete the survey and
receive your .
Reply to this text or call with any questions.
(ref: rtd6/)

Pre-Travel Date Reminder 7
Sent 7 days after the assigned travel date.

ret_td_7 email
SUBJECT: Last call; claim your now!
Dear participant,
Report your household’s travel details now and receive your as a thank you for your time
and effort.
Go to ?pin= with your PIN code: to complete the survey.
If you have questions, please reply to this message, or call us at .
Thank you, Team
(reference: rtd7/)

ret_td_7 text
notice: Do not let your go unclaimed!
To complete the survey, go to ?pin= with your PIN code: .
Reply to this text or call with any questions.
(ref: rtd7/)

SURVEY COMPLETION NOTIFICATION
Diary Survey Completion Notification
Sent the day the Diary Survey is completed.

ret_complete email
SUBJECT: Thank You for completing the !
Dear participant,
This email is a confirmation that you have successfully completed the survey and earned .
Thank you for participating!
To review your household’s participation incentives, log into ?pin= with
your PIN code: . If you have any questions, please reply to this email, or call us at
.
Thank you, Team
(reference: rtcm/)

ret_complete text
notice: You have successfully completed the survey and earned . Thanks
for participating!
To review your household’s participation incentives, log into ?pin= with
your PIN code: .
Reply to this text or call with any questions.
(ref: rcm/)