Information Collection

CDC-INFO Web-based Satisfaction Survey for the Chatbot Tool & People Using Live Chat Service

IC 260604 under ICR 202505-0920-006 · OMB 0920-1050.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0920-1050 can be found here:

2025-06-23 - Revision of a currently approved collection

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Form 0920-1050 CDC-INFO Web-based Satisfaction Survey for the Chatbot Tool & People Using Live Chat Service	Form and Instruction
Form 0920-1050 2023 CDC-INFO Pilot Chatbot Customer Satisfaction Survey CDC-INFO Web-based Satisfaction Survey for the Chatbot Tool & People Using Live Chat Service	Form and Instruction
Form 0920-1050 2023 CDC-INFO Pilot Live Chat Customer Satisfaction Survey CDC-INFO Web-based Satisfaction Survey for the Chatbot Tool & People Using Live Chat Service	Form and Instruction
Form 0920-1050 CDC-INFO Pilot Live Chat Customer Satisfaction Survey - Page 2 CDC-INFO Web-based Satisfaction Survey for the Chatbot Tool & People Using Live Chat Service	Form and Instruction
0920-1050 2023 CDC-INFO Pilot Chatbot Customer Satisfaction Survey CDC-INFO Pilot Chatbot Survey Monkey.PNG	Form and Instruction
0920-1050 2023 CDC-INFO Pilot Chatbot Customer Satisfaction Survey CDC-INFO Pilot Chatbot Survey Monkey.PNG	Form and Instruction
0920-1050 2023 CDC-INFO Pilot Live Chat Customer Satisfaction Surv 2023_CDC-INFO Pilot Live Chat Survey_FINAL.docx	Form and Instruction
0920-1050 2023 CDC-INFO Pilot Live Chat Customer Satisfaction Surv 2023_CDC-INFO Pilot Live Chat Survey_FINAL.docx	Form and Instruction
0920-1050 CDC-INFO Pilot Live Chat Customer Satisfaction Survey - CDC-INFO Pilot Live Chat Survey Monkey 2.PNG	Form and Instruction
0920-1050 CDC-INFO Pilot Live Chat Customer Satisfaction Survey - CDC-INFO Pilot Live Chat Survey Monkey 2.PNG	Form and Instruction
Generic Clearance Submission Template_2023_Chatbot Survey_Individual RespondentsFINAL.docx CDC-INFO Web-based User Satisfaction Survey for the Chatbot Tool	IC Document
Generic Clearance Submission Template_2023_Chatbot Survey_Individual RespondentsFINAL.docx CDC-INFO Web-based User Satisfaction Survey for the Chatbot Tool	IC Document
Generic Clearance Submission Template_2023_Live Chat Survey_Individual Respondents.docx CDC-INFO Web-based Satisfaction Survey for People Using Live Chat Service	IC Document
Generic Clearance Submission Template_2023_Live Chat Survey_Individual Respondents.docx CDC-INFO Web-based Satisfaction Survey for People Using Live Chat Service	IC Document
2023_CDC-INFO Pilot Chatbot Survey_FINAL.docx 2023 CDC-INFO Pilot Chatbot Survey (WORD)	IC Document
2023_CDC-INFO Pilot Chatbot Survey_FINAL.docx 2023 CDC-INFO Pilot Chatbot Survey (WORD)	IC Document
2023_CDC-INFO Pilot Live Chat Survey_FINAL.docx 2023 CDC-INFO Pilot Live Chat Survey	IC Document
2023_CDC-INFO Pilot Live Chat Survey_FINAL.docx 2023 CDC-INFO Pilot Live Chat Survey	IC Document

Information Collection (IC) Details

View Information Collection (IC)

IC Title:

CDC-INFO Web-based Satisfaction Survey for the Chatbot Tool & People Using Live Chat Service

Agency IC Tracking Number:

0920-1050-23FT

IC Status: Unchanged

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form and Instruction	0920-1050	Yes	Yes	Fillable Printable
Form and Instruction	0920-1050	Yes	Yes	Fillable Printable
Form and Instruction	0920-1050	Yes	Yes	Fillable Printable

Federal Enterprise Architecture Business Reference Module

Line of Business: Health

Subfunction: Consumer Health and Safety

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 1,380

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

table that charts list of burden
	Requested	Previously Approved
Annual Number of Responses for this IC	1,380	1,380
Annual IC Time Burden (Hours)	69	69
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
CDC-INFO Web-based User Satisfaction Survey for the Chatbot Tool		06/09/2023
CDC-INFO Web-based Satisfaction Survey for People Using Live Chat Service		06/09/2023
2023 CDC-INFO Pilot Chatbot Survey (WORD)		06/09/2023
2023 CDC-INFO Pilot Live Chat Survey		06/09/2023

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.

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