SSA's Public Credentialing and Authentication Process

Forms and Documents

Document Name	Status
Justification for the Non-Substantive Changes - 0789 (IT Mod Request).docx Justification for No Material/Nonsubstantive Change	2025-05-28
Supporting Statement 0960-0789.docx Supporting Statement A	2023-11-16

IC Document Collections

IC ID	Document Title	Status
269977	Internet ID.me Sign-Ins	Modified
269976	Internet Login.gov Sign-Ins	Modified
269975	iRPA Users (Registration through Login.gov or ID.me)	Removed
239638	Internet eAccess Sign-Ins Other-Internet Screens	Removed
197897	Intranet Registration (RCS) Other-Intranet Screens	Removed

ICR Details

OMB Control No: 0960-0789	ICR Reference No: 202505-0960-004
Status: Received in OIRA	Previous ICR Reference No: 202407-0960-006
Agency/Subagency: SSA	Agency Tracking No:
Title: SSA's Public Credentialing and Authentication Process
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 05/28/2025

	Requested	Previously Approved
Expiration Date	02/28/2027	02/28/2027
Responses	21,549,110	193,030,126
Time Burden (Hours)	359,151	3,280,597
Cost Burden (Dollars)	0	0

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Abstract: The Social Security Administration's citizen authentication process enables a new user experience and access to more electronic services. Authentication is the foundation for secure, online transactions. Identity authentication is the process of determining, with confidence, that someone is who he or she claims to be during a remote, automated session. It comprises three distinct factors: something you know, something you have, and something you are. Single-factor authentication uses one of the factors, and multi-factor authentication uses two or more of the factors. Social Security's process features credential issuance, account management, and single- and multi-factor authentication. We allow our users to maintain one User ID, which consists of a self-selected Username and Password, to access multiple Social Security electronic services. This process provides the means for authenticating users of Social Security's sensitive electronic services and streamlines access to those services. The respondents are individuals who choose to use the Internet or Automated Telephone Response System to conduct business with SSA. This is an IT Mod Change Request to finally remove the eAccess option for credentialing from the SSA website. As per our previous change, requiring all new users to register a credential with Login.gov or ID.me, and our more recent approved request to remind current eAccess credential holders that we also need them to register through Login.gov or ID.me, we are finally in the last phase - the removal of the eAccess credential option. All respondents will be able to register or request access to their mySocial Security accounts through either Login.gov or ID.me.

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Authorizing Statute(s): US Code: 5 USC 552a Name of Law: The Privacy Act of 1974
   PL: Pub.L. 107 - 347 301 Name of Law: E-Government Act of 2002
   US Code: 42 USC 405 Name of Law: The Social Security Act
   US Code: 26 USC 6103(l)(1)(A) Name of Law: Internal Revenue Code
   US Code: 5 USC 552 Name of Law: Freedom of Information Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 62136	09/08/2023
30-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 78443	11/15/2023
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
Internet ID.me Sign-Ins
Internet Login.gov Sign-Ins
Internet eAccess Sign-Ins
Intranet Registration (RCS)
iRPA Users (Registration through Login.gov or ID.me)

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	21,549,110	193,030,126	0	-107,427,881	-64,053,135	0
Annual Time Burden (Hours)	359,151	3,280,597	0	-1,853,893	-1,067,553	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: The information above shows a significant reduction in usage and burden for this information collection. This reduction is due to the removal of the eAccess sign-ins and registration. In addition, we are also removing the information collection in ROCIS specifically referencing iRPA Users, as we have rolled those users into the total data for Login.gov and ID.me sign-ins. Finally, we are also showing a significant decrease in the Login.gov and ID.me sign-ins. We believe this is because most of our users who were registered through eAccess were also already registered through Login.gov or ID.me, and we are no longer double counting them. We also note that we requested the MI data above directly from Login.gov and ID.me. While it shows a lower usage than we previously accounted for under this ICR, we are adjusting the burden to reflect actual MI data. Going forward, we will ensure we update the MI data per the data that Login.gov and ID.me provide to us for SSA.gov user sign-in requests.

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Annual Cost to Federal Government: $29,227,142

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/28/2025

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