Unmanned Aircraft Systems (UAS) Support Center Case Management System (CMS)

Forms and Documents

Document Name	Status
2025-19167.pdf Supplementary Document	2025-10-01
30 Day FRN Docket 0810.docx Supplementary Document	2025-10-01
2025-09947.pdf Supplementary Document	2025-06-02
FAA Privacy UAS CMS PIA final.docx Supplementary Document	2022-10-06
ICR 2120-0810 Supporting Statement A V4.docx Supporting Statement A	2025-07-09

IC Document Collections

IC ID	Document Title	Status

ICR Details

OMB Control No: 2120-0810	ICR Reference No: 202506-2120-004
Status: Received in OIRA	Previous ICR Reference No: 202210-2120-003
Agency/Subagency: DOT/FAA	Agency Tracking No:
Title: Unmanned Aircraft Systems (UAS) Support Center Case Management System (CMS)
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 11/17/2025

	Requested	Previously Approved
Expiration Date	36 Months From Approved	12/31/2025
Responses	32,778	26,896
Time Burden (Hours)	1,093	896
Cost Burden (Dollars)	0	0

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Abstract: The Federal Aviation Administration (FAA) Unmanned Aircraft Systems (UAS) Support Center Case Management System (CMS) is being created to help streamline how stakeholders' questions are answered in a timely manner. Specifically, the Contact Customer Support form allows the public and other stakeholders to ask the FAA questions, as well as get the appropriate answer or information they need to operate their UAS or drone safely. The UAS Support Center has a publicly available form to submit inquiries. This form would be replacing the current web form to be used within the Salesforce solutions that allows UAS Integration Office additional technology to more efficient and streamline the UAS Support center business process. This form would allow the UAS Integration Office to collect the appropriate information about the stakeholder's name, preferred method of communications email address, phone number, zip code, type of flyer that would allow the Support Center Analysts to answer the customer's specific question more efficiently.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 23414	06/02/2025
30-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 47494	10/01/2025
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 0

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	32,778	26,896	0	0	5,882	0
Annual Time Burden (Hours)	1,093	896	0	0	197	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The CMS support center application had a requirement to add different roles, responsibly and user access for different personas. User profiles were implemented to manage different user access that the UAS CMS have defined. The user profile and roles that are defined in the application include: public users, support center analyst, content manager, data manager, leadership and business administrator and each role have unique responsibility and privileges. The CMS application has added profiles and permission groups to separate privileges between these roles. The public form users are assigned the public profile which only grants them access to create inquires or records to the CMS application. In addition to the public profile, the CMS application has added zip code as a new collection on the public form. The change to add zip code were due to the need for support center analyst to answer questions quicker based on the airspace inquiry request location.

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Annual Cost to Federal Government: $80,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 11/17/2025

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