CS-23-545 Field Specialty - Employment Tax Exam Survey

OMB # 1545-1432

IRS CUSTOMER EXPERIENCE SURVEY
EMPLOYMENT TAX EXAMINATION
The IRS is trying to improve its service to the public. You can help in this important mission by answering the
questions below. This voluntary survey should take less than 5 minutes to complete. Your identity will not be
provided to the IRS. If you have any questions about this survey, you may call the Survey Helpline at
800-521-7177. Please use black or blue ink to complete the survey.

Q1 The following questions ask your opinion regarding how the IRS handled your recent Employment Tax examination.
For each question, regardless of whether you agree or disagree with the final outcome, please indicate your answer
by checking the box that best represents your opinion. If a question does not apply to you, please mark "Don't
Know/Not Applicable."
Please rate your satisfaction with the...

Very
Dissatisfied

a.

Explanation of the reason(s) for
the examination

b.

Explanation of the exam process

c.

Explanation of how long the
examination process would take from
start to finish

d.

Reasonableness of information you
were asked to provide

e.

Amount of time you had to provide
requested information to the IRS

f.

Time your auditor took to respond to
your questions

g.

Flexibility of auditor in scheduling meetings

h.

Auditor's tax knowledge

i.

Consideration given to the information
you provided

j.

Amount of time you had to spend on
the examination process

k.

Explanation of your payment options

l.

Explanation of why adjustments were made

Somewhat
Dissatisfied

Neither
Satisfied nor
Dissatisfied

Somewhat
Satisfied

Very
Satisfied

Don't Know/
Not Applicable

m. Fairness of treatment during the examination
n.

Length of the examiniation process
from start to finish

o.

Manager's effect on your examination,
if you communicated with the manager

Form 13257-K (Rev. 4-2023)

Cat. No. 49042C

Department of the Treasury - Internal Revenue Service

OMB # 1545-1432

Q2

Regardless of whether you agree or disagree
with the final outcome, how would you rate your
overall satisfaction with the way your
Employment Tax examination was handled?

Q4

Were you informed about the status of your
examination throughout the examination process?
Yes
No

Very Dissatisfied
Somewhat Dissatisfied

Q5

With regard to this examination, are you...

Neither Satisfied nor Dissatisfied

The taxpayer

Somewhat Satisfied

A tax professional who represented the taxpayer

Very Satisfied

Someone else who represented the taxpayer

Don't Know/Not Applicable

Q3

How many IRS employees did you interact with
about your case?

Q6

Rate your level of agreement with: This interaction
increased my trust in the IRS.
Strongly Disagree

One

Somewhat Disagree

Two

Neither Agree nor Disagree

Three

Somewhat Agree

Four or more

Q7

Strongly Agree

Please provide any comments or suggestions for improvement.

Occasionally, we conduct additional in-depth IRS-related research. Research participants may receive a small monetary
incentive to participate depending on the research. If you are interested in participating in future research, please provide us
with your telephone number and your email address (if available). This information will not be shared with the IRS and will be
used only for the purpose of survey research.
Telephone
number:

Email
address:
Enter your 10-digit phone number
Print one digit in each square

Enter your email address using all capital letters.

If you have been unable to resolve any specific problems with your tax matter through the normal IRS channels,
or face a significant hardship due to the application of tax law, we encourage you to contact the Taxpayer Advocate
Service at 1-877-777-4778 or www.taxpayeradvocate.irs.gov.
Privacy Act and Paperwork Reduction Act Notice
Our authority for requesting information with this survey is U.S.C. Section 301, and 26 U.S.C. Sections 7801, 7803, and 7805. The information
you provide allows the IRS to analyze interactions between the IRS and taxpayers. This information will also help us to improve taxpayer
service. Data collected will be shared with IRS staff, but your responses will be used for research and aggregate reporting purposes only and
will not be used for other non-statistical or non-research purposes. The information that you provide will be protected as required by law. We
estimate that it will take 5 minutes to complete this survey, including the time for reviewing instructions and completing the collection of
information. Providing the information is voluntary; not providing all or part of the information requested will have no impact on you but may
reduce our ability to address taxpayer concerns regarding taxpayer service. We may not conduct or sponsor, and you are not required to
respond to, a collection of information unless it displays a valid OMB control number. The OMB number for this survey is 1545-1432. Send
comments regarding this burden estimate for completing the survey or any other aspect of this collection of information, including suggestions
for reducing this burden to: IRS, Special Services Section, SE:W:CAR:MP:T:M:SP, Room 6129, 1111 Constitution Avenue, NW, Washington,
DC 20224.

Thank you for completing the survey.

Please return this questionnaire to Fors Marsh, PO Box 5703, Hopkins, MN 55343-5703.

Form 13257-K (Rev. 4-2023)

Cat. No. 49042C

Department of the Treasury - Internal Revenue Service