CS-24-570 Media and Publications Customer Satisfaction Survey - Individual Taxpayers

Dear
A few days ago, you received a letter from Victor Aledo, Director, IRS Media & Publications, asking you to
participate in a survey for the purpose of improving their service to taxpayers. Pacific Consulting Group is
administering the survey to gather information from taxpayers that prepare and file personal returns.
You were chosen at random to participate in this survey. We want to know your opinions about the service you
received. Your response is critical to the accuracy of our research and evaluation. It should take about 15
minutes to complete.
Your participation is voluntary, and your privacy will be protected to the extent of the law.
The survey takes about 15 minutes to complete. You can complete the survey one of two ways:
• Online: tax.pcgsurveys.com using the following password: [password] .
Note: You'll be able to exit the survey and re-enter later using this password. It will save your entries before
you exit. We won't share your password with the IRS during or after this study.
• Mail: Complete and return the attached paper survey in the postage-paid envelope.
Please respond online or by mail, by [Month Day, Year].
We're administering the survey for the IRS under the authority of Internal Revenue Code (IRC) Section 7801.
The IRS authorized us to receive case information, and we're legally compelled to protect it under the Privacy
Act and IRC Section 6103. We'll send surveys, collect data, and provide survey results to the IRS without
information that could trace a response back to a person or case number.
You can verify the authenticity of this survey at irs.gov/css.
If you have any questions about the survey, you can call 844-817-3520 or e-mail [email protected].
Thank you in advance for your cooperation.
Sincerely,
Yvonne Nomizu
Yvonne Nomizu
Managing Director, Pacific Consulting Group
L2_F14468, IRS Letter 5159 (Rev. 5-2024), Catalog Number 61859V
PO Box 486 Oakland, MD 21550-9998