CS-25-582 2025 Automated Collection System Support (ACSS) Customer Satisfaction Survey

Dear
I need your help with an important initiative to improve our service to America's taxpayers. I want to get
feedback from taxpayers like you who've recently received a notice informing you of a balance due or return
delinquency on your tax return.
In a few days, you will receive a survey from Fors Marsh asking your opinion about the collection process with

the IRS. Please direct it to the person who had the most contact with the IRS on this matter. The survey should
take about 5 minutes to complete. Your answers will be combined with others to give us an evaluation of
customer satisfaction with IRS service.
The primary purpose for requesting this information is to help the IRS improve its service to taxpayers. Our
authority for requesting the information is 5 USC Section 301 and 26 USC Sections 7801, 7803, and 7805.
All responses will be anonymous to the IRS, and participation is voluntary. However, if you don't answer the
survey questions, the IRS may lack information it could use to improve taxpayer service. The information you
provide may be disclosed to an IRS contractor when authorized by law. The contractor must follow, to the
extent provided by law, protections required by the Privacy Act and Internal Revenue Code Section 6103.
I’m committed to improving IRS service to every taxpayer. Please help me in this effort by completing and
returning the survey as soon as possible. If you have questions about this survey, please contact the Survey
Helpline at 800-521-7177 .
Note: Please don’t send any correspondence in reply to this letter, which is only intended to notify you of a
survey you’ll be receiving from our contractor. Any other correspondence should be sent to your servicing
IRS office.
Sincerely,
Frederick W. Schindler
Frederick W. Schindler
Director, Collection

L1_F14755, IRS Letter 5771 (Rev. 3-2023), Catalog Number 68660M