Enterprise IVR Customer Experience Survey

Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions

OMB: 1545-1432

IC ID: 277099

Documents and Forms
Document Name
Document Type
Other-Telephone Script
IC Document
Information Collection (IC) Details

View Information Collection (IC)

Enterprise IVR Customer Experience Survey
 
Unchanged
 
Voluntary
 

Document Type Form No. Form Name Instrument File URL Available Electronically? Can Be Submitted Electronically? Electronic Capability
Other-Telephone Script Enterprise IVR CX Survey 1545-1432.docx Yes Yes Fillable Fileable

General Government Taxation Management

 

11,250 0
   
Individuals or Households
 
   100 %

  Requested Program Change Due to New Statute Program Change Due to Agency Discretion Change Due to Adjustment in Agency Estimate Change Due to Potential Violation of the PRA Previously Approved
Annual Number of Responses for this IC 11,250 0 0 0 0 11,250
Annual IC Time Burden (Hours) 563 0 0 0 0 563
Annual IC Cost Burden (Dollars) 0 0 0 0 0 0

Title Document Date Uploaded
IVR Customer Experience Survey Supporting Statement OMB Supporting Statement IVR Survey.v.2.docx 08/15/2025
            Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.
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