Information Collection

Enterprise IVR Customer Experience Survey

IC 277099 under ICR 202510-1545-001 · OMB 1545-1432.

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Enterprise IVR CX Survey 1545-1432.docx	Other-Telephone Script
Enterprise IVR CX Survey 1545-1432.docx	Other-Telephone Script
OMB Supporting Statement IVR Survey.v.2.docx IVR Customer Experience Survey Supporting Statement	IC Document
OMB Supporting Statement IVR Survey.v.2.docx IVR Customer Experience Survey Supporting Statement	IC Document

IC Title:

Agency IC Tracking Number:

IC Status: Unchanged

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Telephone Script					Yes	Yes	Fillable Fileable

Line of Business: General Government

Subfunction: Taxation Management

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 11,250

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

table that charts list of burden
	Requested	Previously Approved
Annual Number of Responses for this IC	11,250	11,250
Annual IC Time Burden (Hours)	563	563
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
IVR Customer Experience Survey Supporting Statement		08/15/2025

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.

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