Care Provider Transportation Services Feedback Survey

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Care Provider Transportation Services Feedback Survey

Care Provider Transportation Services Feedback
Survey
Thank you for taking the time to complete this questionnaire on Transportation Services. The purpose of
this survey is to understand how transportation is conducted for unaccompanied alien children, including
safety procedures, mass transfers and the use of airline escorts. Your responses will help assess current
practices, identify challenges, and improve transportation practices in compliance with ORR guidelines.
This survey should take approximately 15 to 20 minutes to complete. Your responses will be kept private
and your contact information will not be shared outside of ORR.
* Required

PAPERWORK REDUCTION ACT OF 1995 (Public Law 104-13) STATEMENT OF PUBLIC BURDEN: The purpose of
this information collection is to understand how care providers are facilitation transportation services for unac‐
companied alien children, which will inform ORR planning and recommendations for transportation services.
Public reporting burden for this collection of information is estimated to average 0.33 hours per respondent,
including the time for reviewing instructions, gathering and maintaining the data needed, and reviewing the
collection of information. This is a voluntary collection of information. An agency may not conduct or sponsor,
and a person is not required to respond to, a collection of information subject to the requirements of the
Paperwork Reduction Act of 1995, unless it displays a currently valid OMB control number. The OMB # is 09700531 and the expiration date is 9/30/2025. If you have any comments on this collection of information, please
contact [email protected].

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Program Information

1. Program Name *

2. Name of person completing the survey. *

3. Email address of staff completing the form *

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Safety and Staff Training
Assessing safety measures and staff training related to transportation

4. What safety measures are in place when transporting UACs to an ORR-approved
sponsor? (Select all that apply) *
Staff escort required for all trips
GPS tracking of vehicles
Emergency response plan in place
Transportation audits
Other

5. What type of training do staff assisting in transportation (be it as escort or coordinating
travel logistics) receive? Select all that apply *
ORR transportation policies and procedures
Child Safety and emergency training
Human Trafficking awareness
Behavioral management during transit
No specialized training provided
Other

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6. How often do staff receive training on transportation practices? Select one. *
Quarterly
Annually
Only when there are updates on transportation practices
Only upon hiring
Never
Other

7. How many times has the UAC stayed in a hotel due to delays, cancellations, or any other
incident during travel in the last year? *
Never
1 to 5 times aproximately
6 to 10 times approximately
More than 10 times

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Group Transfers - ORR Policy and Procedures Section 1.4.5
Group transfers (the transfer of more than one (1) unaccompanied alien child at a time) may occur because of
changes in a care provider’s bed capacity, through changes in program requirements that would eliminate a
care provider from the list of approved facilities, or through an emergency event or natural disaster.
This section examines the process and challenges of transporting multiple children at once.

8. To your knowledge, has your facility ever participated in a mass transfer as the
originating Program? If the answer is no please skip to question 15 *
Yes
No

9. If answered yes to question 8, to the best of your knowledge, how many mass transfers
have your Program participated in as the originating Program?
None
One
More than one but less than 3
More than 3 but less than 6
6 or more

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10. If answered yes to question 8, to the best of your knowledge, how many UACs on
average were transported during those mass transfers?
Three to five UACs
Six to ten UACs
Eleven to fifteen UACs
More than fifteen UACs

11. In case there is the need of an urgent movement, do you believe your program has the
necessary resources to coordinate and facilitate a mass transfer of UACs? *
Yes
No

12. If answered "No" to question 11, what resources do you need to be able to coordinate
and facilitate a mass transfer of UACs?

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Coordination with Sponsors
Reviewing how transportation logistics are communicated to sponsors and common challenges faced

13. How does your Program coordinate travel logistics? (select all that apply)
Use of travel agency
Use of dedicated staff for travel planning (transportation team)
Case Manager or Case Aide coordinates the travel logistics
Sponsor is responsible for travel logistics
Other

14. How is transportation information communicated to sponsors? *
Phone call
Text Message
Email
Other

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15. What is the most common issue encountered when coordinating with sponsors
regarding transportation? *
Last-minute travel changes
Difficulty reaching sponsor
Sponsor lack of understanding of ORR Policies
Sponsors availability to pick up the UAC within 72 hours either at facility, airport or offsite location
Other

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Safety procedures - Transfer of Physical Custody
Understanding protocols for handling delays, cancellations and fraud prevention at the moment of transfer of
custody to approved sponsor.

16. Does your organization have a protocol for unexpected delays or cancellations during
transportation? *
Yes, a detailed written policy
Yes, but handled case by case
No

17. Has there been instances where the UAC had to come back into ORR care because there
were trafficking concerns raised at the moment of transfer of physical custody? If "no"
please skip to question #22. *
Yes
No

18. If answered "Yes" to question #17, please summarize the circumstances and steps taken
in those occasions.

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Compliance with Updates on Transportation of Children at
Release
This section aims to assess how Care Provider programs are implementing recent policy updates regarding the
verification of sponsor identity at the time of transfer of custody to the approved sponsor. Specifically, it fo‐
cuses on the requirement for staff to check and document sponsor identification, including capturing a digital
image of the ID. Your responses will help identify any challenges, gaps, or resources needed to ensure full com‐
pliance with ORR Policy and Procedures during the transfer of custody to the approved sponsor.

19. Since the new recent changes were implemented (4/25/25), how has your program
adjusted your procedures? *
Program updated internal SOPs to reflect new requirements
Staff has been trained on the updated procedures
Program acquired additional devices (e.g. cell phones, tablets) to take and securely store ID
images
Program has not been able to implement the changes
Other

20. Has your Program encountered any challenges in verifying sponsor ID or capturing the
required documentation at the time of handoff? If no, please skip to question 22 *
No, everything is working smoothly.
Yes, occasionally
Yes, frequently

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21. If answered "Yes" to question 20, please describe below the challenges encountered
below.

22. Does your Program need any additional resources, guidance, or support to comply with
the new ID verification requirements? Please explain. *

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General Feedback

23. How can ORR improve its transportation processes and requirements *

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