CMS-2026-1684-0004

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PUBLIC SUBMISSION

As of: 6/23/26, 11:46 AM
Received: June 22, 2026
Status: Posted
Posted: June 23, 2026
Tracking No. mqp-otya-byf3
Comments Due: June 26, 2026
Submission Type: Web

Docket: CMS-2026-1684
Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey for Merit- based Incentive
Payment Systems (MIPS) (CMS-10450)
Comment On: CMS-2026-1684-0001
Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey for Merit- based Incentive
Payment Systems (MIPS) (CMS-10450)
Document: CMS-2026-1684-0004
Comment on CMS-2026-1684-0001

Submitter Information
Name: Eman Omar
Address:
NY,

General Comment
As an RN and doctoral student in nurse anesthesia, I appreciate the importance of patients' experiences
and feedback in improving healthcare quality. In anesthesia, we often meet patients who are anxious,
vulnerable, and are surrounded by multiple providers and confusing surgical stages and expectations.
Therefore, effective and supportive communication before and after procedures can contribute to patients'
overall experience, especially to reduce anxiety and provide support. Patient feedback should provide
valuable information that may not just come from their clinical outcomes alone.
At the same time, I would encourage CMS to ensure that these feedback measures are also used alongside
objective quality measures. They should also account for the complexities of caring for the especially
medically fragile and more vulnerable patients. As healthcare is trending towards more value-based
reimbursement, surveys like the CAHPS should still support quality improvements while also providing a
fair assessment of the healthcare providers, such as CRNAs, anesthesiologists, surgeons, and other
healthcare professionals whose compensation and performance may be influenced by these surveys and
measures.

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