Application Landing Page: Online Application User Guide

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Bureau of Health Workforce
Application Landing Page Internal Online Application User Guide

Application Landing Page
Online Application User Guide
January 2025

Public Burden Statement: The purpose of this information collection is to obtain information through the Nurse Corps
Scholarship Program (SP) that is used to assess a Scholarship Program applicant’s eligibility and qualifications for the Nurse
Corps SP, monitor a participant’s continued enrollment in a school of nursing, and monitor the participant’s compliance with the
program’s service obligation. Individuals interested in participating in the Nurse Corps SP must submit an application to the Nurse
Corps through the My BHW online portal. An agency may not conduct or sponsor, and a person is not required to respond to, a
collection of information unless it displays a currently valid OMB control number. The OMB control number for this information
collection is 0915-0301 and it is valid until 12/31/2028. This information collection is required to obtain or retain a benefit (Section
846(d)-(i) of the Public Health Service Act, as amended [42 U.S C. 297n(d)-(i)]). The information is protected by the Privacy Act,
but it may be disclosed outside the U.S. Department of Health and Human Services, as permitted by the Privacy Act and Freedom
of Information Act, to Congress, the National Archives, and the Government Accountability Office, and pursuant to court order and
various routine uses as described in the System of Record Notice 09-15-0037. Public reporting burden for this collection of
information is estimated to average 0.61 hours per response, including the time for reviewing instructions, searching existing data
sources, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other
aspect of this collection of information, including suggestions for reducing this burden, to HRSA Reports Clearance Officer, 5600
Fishers Lane, Room 13N82, Rockville, Maryland, 20857.
Form Approved| OMB No. 0915-0301| Expires 12/31/2028

Bureau of Health Workforce
Application Landing Page Internal Online Application User Guide

Contents
Part 1 | Introduction......................................................................................................................................................3
Application landing page User Guide .......................................................................................................................3
Part 2 | APPLICATION LANDING PAGE...........................................................................................................................4
the application landing page layout .........................................................................................................................4
Steps ......................................................................................................................................................................5
the (mobile) application landing page layout ..........................................................................................................6
Steps ......................................................................................................................................................................6
programs included in application landing page display ..........................................................................................6
Part 3 | cycle period statuses AND ACTION BUTTONS ..................................................................................................8
CYCLE PERIOD STATUS ..............................................................................................................................................8
Steps ......................................................................................................................................................................8
action buttons ...........................................................................................................................................................8
Steps ....................................................................................................................................................................10
pre-APPLICATION (Eligibility Check and creating App. Profile) .............................................................................11

Bureau of Health Workforce
Application Landing Page Internal Online Application User Guide

PART 1 | INTRODUCTION
APPLICATION LANDING PAGE USER GUIDE
Purpose: The online Application Landing Page user guide is a vital tool for the Customer Care Center. It helps
answer questions and resolve issues that applicants face while navigating the page's programs and functionalities.
By providing analysts with detailed insights, step-by-step instructions, and troubleshooting tips, the guide
enhances their ability to support users effectively throughout the application process. This improved proficiency
enables BHW Analysts to offer timely and accurate assistance, ensuring a smoother and more productive
experience for applicants. Ultimately, the guide aims to improve user satisfaction and efficiency, facilitating
successful engagement with the various programs offered.
Roles: The Application Landing page will be the, “homepage” for external users. The Customer Care Center
Analysts need to understand the functionality to support external users should they encounter any problems with
the Application Landing or homepage.
Precondition: Applicant has a question regarding the Application Landing page and contacts the Customer Care
Center for help to resolve an issue.

Bureau of Health Workforce
Application Landing Page Internal Online Application User Guide

PART 2 | APPLICATION LANDING PAGE
Upon logging in, the Bureau of Health Workforce (BHW) requires that all Applicants navigate to the Application
Landing page. From here, the applicant can perform a multitude of actions and checks. This section of the user
guide will highlight those features and how they perform.

THE APPLICATION LANDING PAGE LAYOUT
Once an applicant has either created an account or logged in using their existing account, the applicant will arrive
to the Application Landing page. The Application Landing page is organized into different cards based on
instruction and Program. The user will see a brief instruction throughout regarding the purpose of the page or
Program as well as the Program organized by its type of (re)payment. For example, the Loan Repayment Programs
for PSLRP, STAR LRP, FLRP, and S2S LRP, are found under the ‘Loan Repayment Programs’ section.

Figure 1: Application Landing Page

Bureau of Health Workforce
Application Landing Page Internal Online Application User Guide

Figure 2: Application Landing Page (Continued)

STEPS
1.
2.

The applicant either creates a BHW account or logs in using an existing account.
The applicant will interface with the landing page and utilize its features depending on the Program they
are applying for.
o Depending on the eligibility of the applicant and program cycle period, the applicant will
experience various features and notice different statuses, which can be read more about in Part
3.

Bureau of Health Workforce
Application Landing Page Internal Online Application User Guide

THE (MOBILE) APPLICATION LANDING PAGE LAYOUT
Like the Desktop Application Landing page above, the applicant also can view the same landing page, but within a
mobile-phone version. The layout is condensed for better user interface and performs the same. See a screenshot
below for better reference.

Figure 3: Application Landing Page (Mobile Version)

STEPS
1.
2.
3.

From the applicant’s mobile device, the applicant arrives to the landing page after creating a BHW
account or logs in using an existing account.
The applicant with interface with the landing page and utilize its features depending on the Program they
are applying for using the mobile-responsive design.
The user may scroll upward and downward in this column framed format.

Disclaimer: As of January 2025, the Application Landing mobile version only displays this user interface on select
phones. Tablets such as an iPad will still function but be an eye-sore until future features are designed. Figure 3
(above) is presented horizontally to showcase the elongated layout even though a user would scroll from top to
bottom.

PROGRAMS INCLUDED IN APPLICATION LANDING PAGE DISPLAY
The Programs included in the modernized display are the:
•
•
•

National Health Service Corps Loan Repayment Program (NHSC LRP)
Nurse Corps Loan Repayment Program (NCLRP)
Pediatric Specialty Loan Repayment Program (PS LRP)

Bureau of Health Workforce
Application Landing Page Internal Online Application User Guide
•
•
•
•
•

Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
Faculty Loan Repayment Program (FLRP)
Students to Service Loan Repayment Program (S2S LRP)
National Health Service Corps Scholarship Program (NHSC SP)
Nurse Corps Scholarship Program (NC SP)

Bureau of Health Workforce
Application Landing Page Internal Online Application User Guide

PART 3 | CYCLE PERIOD STATUSES AND ACTION BUTTONS
CYCLE PERIOD STATUS
From the Application Landing Page, the applicant may view one of two cycle period statuses depending on the stage
of the Program cycle status on the application cards.
The cycle period statuses include:
•
•

‘Open’, which is green-colored or,
‘Closed’, which is red-colored.

There is a Cycle Period status for every respective Program.

Figure 4: Cycle Period (Open & Close) Statuses

STEPS
1.
2.
3.

The applicant successfully logged in to view the cycle period statuses either via their desktop or mobile
device.
The "Cycle Open" status occurs when the date is between the program cycle open and cycle deadline.
The "Cycle Close" status occurs when the date is pre-program cycle open or post cycle deadline, including
fiscal year end close.

ACTION BUTTONS
While viewing the Application Landing Page, the applicant may utilize various action-buttons depending on their
eligibility, program cycle status, and application status.
Circumstances:
o

Apply Now – if the application is not started and the cycle is open.
o
o

o

Clicking navigates to the welcome page for application.
Applicant status: Not Started

Continue Application– if the application is in progress and the cycle is open.
o

Clicking navigates to the last saved page.

Bureau of Health Workforce
Application Landing Page Internal Online Application User Guide
o

o

Confirm Interest – if the application is the eligible for COI.
o
o

o

Clicking navigates to the submitted pages.
Applicant Status:
▪ Not Submitted at Deadline
▪ Not Submitted at Deadline - Eligibility Failed
▪ Not Submitted at Deadline - Employment Not Found
▪ Submitted - Ineligible
▪ Submitted Review Not Started
▪ Review Ineligible
▪ Review Discontinued (review)
▪ Review Discontinued (actions card)
▪ Withdrawn
▪ Under Review & Verification
▪ Under Quality Review
▪ Under Exception Review
▪ Eligible For COI
▪ Declined Award
▪ Declined Award by System
▪ Cancelled COI
▪ No Response
▪ Ineligible From COI
▪ Accepted Award
▪ Pending Obligation
▪ In Obligation
▪ Obligation Confirmed
▪ Obligation Voided
▪ Not Selected for Award
▪ Converted to Participant

Sign Up for Notifications – if the Funding Cycle is closed.
o
o

o

Clicking navigates to the welcome page for application.
Applicant status: Pending Response

View Application – if the application is submitted (i.e. from submitted/review/ until eligible for
COI) and while the cycle is closed.
o
o

o

Applicant status:
▪ In Progress
▪ In Progress - Eligibility Failed
▪ In Progress - School/Site Not Found
▪ In Progress - EV

Clicking navigates to the HRSA Notifications Page.
Applicant status: N/A

Access the Application – suffices the buttons above by redirecting the applicant to the Legacy
version(s).

Bureau of Health Workforce
Application Landing Page Internal Online Application User Guide

STEPS
1.

The applicant successfully logged in to view the period statuses either via their desktop or mobile device.

Figure 5: Action Buttons for 'View Application' and 'Apply Now.’

Figure 6: Action Buttons for 'Sign Up for Notifications' and 'Access the Application.’

Figure 7: Action Buttons for 'Continue Application' and 'Confirm Interest.’

Bureau of Health Workforce
Application Landing Page Internal Online Application User Guide

PRE-APPLICATION (ELIGIBILITY CHECK AND CREATING APP. PROFILE)
While viewing the Application Landing Page, the applicant may utilize various action-buttons depending on their
eligibility, program cycle status, and application status.

Circumstances:
•

•

Check Eligibility
o

Upon logging in, if the applicant has not yet started the Pre-Application, they may do so by
checking their eligibility.

o

The applicant may check their eligibility regardless of Program cycle period (open or close).

Create Application Profile
o

•

Edit Application Profile
o

•

Ahead of applying to either NHSC LRP or NCLRP, an applicant can create a profile whether the
cycle is open or closed.

If the applicant has already created a profile, then the user shall be able to edit and view their
applicant profile regardless of whether the Program cycle period is open or closed.

Apply Now
o

The system shall be dynamically display ‘Apply Now’ on either of the NHSC LRP or NCLRP cards
depending on the eligibility outcome of the Pre-Application.
▪

•

Applicant status: Not Started

Sign Up for Notifications
o

This action-button is displayed if the pre-application status is ineligible, and cycle is open.

o

This action-button is blank if the pre-application is not started, and the cycle is open.

o

Clicking on ‘Sign Up for Notifications’ navigates the user to the HRSA Notifications Page.

Bureau of Health Workforce
Application Landing Page Internal Online Application User Guide
o

Applicant status: N/A

STEPS
1.
2.
3.

The applicant successfully logged in to view the cycle period statuses either via their desktop or mobile
device.
The applicant can verify their eligibility for either the NHSC LRP or NCLRP programs. Also, they have the
option to create and/or edit their profile.
Depending on the outcome of their eligibility and the program cycle period the system will populate
various actions in in the NHSC LRP and NCLRP program cards to select from.

The applicant may be either not eligible, eligible for only one Program, or potentially eligible for both Programs.
Again, depending on the various scenarios, the applicant may also view different Success Messages, Cycle Messages,
and/or Blue Banner messages. These can be seen in the table below.

#

1

2

Cycle NHSC
Status LRP

Cycle
Open

Cycle
Open

Eligible

Ineligible

Actions
Button

Apply Now

Cycle
NC LRP
Status

Cycle
open

Sign Up for
Cycle
Notifications open

Eligible

Eligible

Actions
Button

Success/Caution Notification message +
blue banner notification

Apply Now

Success Message: GOOD NEWS! YOU ARE
ELIGIBLE TO APPLY TO BOTH NHSC LOAN
REPAYMENT PROGRAM AND NURSE
CORPS LOAN REPAYMENT PROGRAM.
Cycle Message: One or more application
cycle(s) is now open. Please click on the
“Apply” button to complete the applicable
NHSC or Nurse Corps Loan Repayment
Program application process.
Blue Banner: If you are interested in
applying to both programs, you must
submit an application for each.

Apply Now

Success Message: GOOD NEWS! YOU ARE
ONLY ELIGIBLE TO APPLY TO NURSE CORPS
LOAN REPAYMENT PROGRAM WHILE THE
CYCLE IS STILL OPEN.
Cycle Message: One or more application
cycle(s) is now open. Please click on the
“Apply” button to complete the applicable
Nurse Corps Loan Repayment Program
application process.
Blue Banner: N/A

Bureau of Health Workforce
Application Landing Page Internal Online Application User Guide

3

Cycle
Open

Eligible

Apply Now

Cycle
open

Success Message: GOOD NEWS! YOU ARE
ONLY ELIGIBLE TO APPLY TO NATIONAL
HEALTH SERVICE CORPS LOAN REPAYMENT
PROGRAM WHILE THE CYCLE IS STILL
OPEN.
Sign Up for
Cycle Message:
Ineligible
Notifications One or more application cycle(s) is now
open. Please click on the “Apply” button to
complete the applicable NHSC Loan
Repayment Program application process.
Blue Banner: N/A

4

5

6

Cycle
Open

Ineligible

Sign Up for
Cycle
Notifications open

Success Message: BASED ON YOUR
ANSWERS, YOU ARE CURRENTLY NOT
ELIGIBLE TO APPLY FOR NHSC OR NURSE
Sign Up for
COPRS LOAN REPAYMENT PROGRAMS.
Ineligible
Notifications Cycle Message: Create a profile to receive
alerts on future HRSA Loan Repayment
Programs for which you may be eligible.
Blue Banner: N/A

Sign Up for
Cycle
Eligible
Notifications Closed

Success Message: GOOD NEWS! YOU ARE
ELIGIBLE TO APPLY TO BOTH NHSC LOAN
REPAYMENT PROGRAM AND NURSE
CORPS LOAN REPAYMENT PROGRAM
ONCE THE APPLICATION CYCLE OPENS.
Cycle Message: The application cycle(s) is
currently closed. Create a profile to
Sign Up for
Notifications migrate your information to your loan
Repayment Program application when the
cycle opens. HRSA will alert you when the
application is available.
Blue Banner: If you are interested in
applying to both programs, you must
submit an application for each.

Cycle
Sign Up for
Cycle
Ineligible
Eligible
Closed
Notifications Closed

Success Message: GOOD NEWS! YOU ARE
ELIGIBLE TO APPLY TO NURSE CORPS LOAN
Sign Up for
REPAYMENT PROGRAM ONLY WHEN THE
Notifications APPLICATION CYCLE OPENS.
Cycle Message: The application cycle(s) is
currently closed. Create a profile to

Cycle
Eligible
Closed

Bureau of Health Workforce
Application Landing Page Internal Online Application User Guide
migrate your information to your loan
Repayment Program application when the
cycle opens. HRSA will alert you when the
application is available.
Blue Banner: N/A

7

Cycle
Eligible
Closed

Success Message: GOOD NEWS! YOU ARE
ELIGIBLE TO APPLY TO NATIONAL HEALTH
SERVICE CORPS LOAN REPAYMENT
PROGRAM ONLY WHEN THE APPLICATION
CYCLE OPENS.
Cycle Message: The application cycle(s) is
Sign Up for
Cycle
Sign Up for
Ineligible
Notifications Closed
Notifications currently closed. Create a profile to
migrate your information to your loan
Repayment Program application when the
cycle opens. HRSA will alert you when the
application is available.
Blue Banner: N/A

Success Message: BASED ON YOUR
ANSWERS, YOU ARE CURRENTLY NOT
ELIGIBLE TO APPLY FOR NHSC OR NURSE
Cycle
Sign Up for
Cycle
Sign Up for
COPRS LOAN REPAYMENT PROGRAMS.
8
Ineligible
Ineligible
Closed
Notifications Closed
Notifications Cycle Message: Create a profile to receive
alerts on future HRSA Loan Repayment
Programs for which you may be eligible.
Blue Banner: N/A

9

Cycle
Open

Eligible

Apply Now

Cycle
Eligible
Closed

Success Message: GOOD NEWS! YOU ARE
ELIGIBLE TO APPLY TO BOTH NHSC LOAN
REPAYMENT PROGRAM AND NURSE
CORPS LOAN REPAYMENT PROGRAM.
Sign Up for
Cycle Message: However, the Nurse Corps
Notifications Loan Repayment Program is currently
closed at this time.
Blue Banner: If you are interested in
applying to both programs, you must
submit an application for each.

10

Cycle
Open

Ineligible

Sign Up for
Cycle
Eligible
Notifications Closed

Success Message: GOOD NEWS! YOU ARE
Sign Up for
Notifications ONLY ELIGIBLE TO APPLY TO THE NURSE
CORPS LOAN REPAYMENT PROGRAM, BUT

Bureau of Health Workforce
Application Landing Page Internal Online Application User Guide
ONLY WHEN THE APPLICATION CYCLE
OPENS.
Cycle Message: Create a profile to receive
alerts on future HRSA Loan Repayment
Programs for which you may be eligible.
Blue Banner: N/A

11

12

13

14

Success Message: GOOD NEWS! YOU ARE
ONLY ELIGIBLE TO APPLY TO NATIONAL
HEALTH SERVICE CORPS LOAN REPAYMENT
PROGRAM WHILE THE CYCLE IS STILL
Cycle
Sign Up for
OPEN.
Ineligible
Closed
Notifications
Cycle Message: Create a profile to receive
alerts on future HRSA Loan Repayment
Programs for which you may be eligible.
Blue Banner: N/A

Cycle
Open

Eligible

Cycle
Open

Success Message: BASED ON YOUR
ANSWERS, YOU ARE CURRENTLY NOT
ELIGIBLE TO APPLY FOR NHSC OR NURSE
Sign Up for
Cycle
Sign Up for
COPRS LOAN REPAYMENT PROGRAMS.
Ineligible
Ineligible
Notifications Closed
Notifications Cycle Message: Create a profile to receive
alerts on future HRSA Loan Repayment
Programs for which you may be eligible.
Blue Banner: N/A

Cycle
Eligible
Closed

Apply Now

Sign Up for
Cycle
Notifications Open

Cycle
Sign Up for
Cycle
Ineligible
Closed
Notifications Open

Eligible

Eligible

Apply Now

Success Message: GOOD NEWS! YOU ARE
ELIGIBLE TO APPLY TO BOTH NHSC LOAN
REPAYMENT PROGRAM AND NURSE
CORPS LOAN REPAYMENT PROGRAM.
Cycle Message: However, the National
Health Service Corps Loan Repayment
Program is currently closed at this time.
Blue Banner: If you are interested in
applying to both programs, you must
submit an application for each.

Apply Now

Success Message: GOOD NEWS! YOU ARE
ONLY ELIGIBLE TO APPLY TO THE NURSE
CORPS LOAN REPAYMENT PROGRAM.
Cycle Message: Create a profile to receive
alerts on future HRSA Loan Repayment

Bureau of Health Workforce
Application Landing Page Internal Online Application User Guide
Programs for which you may be eligible.
Blue Banner: N/A

15

16

17

18

Sign Up for
Cycle
Notifications Open

Success Message: GOOD NEWS! YOU ARE
ONLY ELIGIBLE TO APPLY TO THE
NATIONAL HEALTH SERVICE CORPS LOAN
REPAYMENT PROGRAM, BUT ONLY WHEN
Sign Up for
THE APPLICATION CYCLE OPENS.
Ineligible
Notifications
Cycle Message: Create a profile to receive
alerts on future HRSA Loan Repayment
Programs for which you may be eligible.
Blue Banner: N/A

Cycle
Sign Up for
Cycle
Ineligible
Closed
Notifications Open

Success Message: BASED ON YOUR
ANSWERS, YOU ARE CURRENTLY NOT
ELIGIBLE TO APPLY FOR NHSC OR NURSE
COPRS LOAN REPAYMENT PROGRAMS.
Sign Up for
Ineligible
Notifications Cycle Message: Create a profile to receive
alerts on future HRSA Loan Repayment
Programs for which you may be eligible.
Blue Banner: N/A

Cycle
Eligible
Closed

Cycle Not
Closed Started

Cycle
Open

Not
Started

Sign Up for
Cycle Not
Notifications Closed Started

Success Message: N/A
Cycle Message: You can do these two steps
at any time, even when the application
cycle is closed.
1. Select Check Eligibility to determine
whether you qualify.
Sign Up for
2. Select Edit Application Profile to provide
Notifications
contact, personal, education, training, and
career information. If the cycle is currently
closed, we will automatically migrate this
information to your application when the
cycle opens.
Blue Banner: N/A

Cycle Not
Closed Started

Success Message: N/A
Cycle Message: You can do these two steps
Sign Up for
at any time, even when the application
Notifications
cycle is closed.
1. Select Check Eligibility to determine
whether you qualify.

N/A

Bureau of Health Workforce
Application Landing Page Internal Online Application User Guide
2. Select Edit Application Profile to provide
contact, personal, education, training, and
career information. If the cycle is currently
closed, we will automatically migrate this
information to your application when the
cycle opens.
Blue Banner: N/A

19

20

Cycle Not
Closed Started

Cycle
Open

Not
Started

Sign Up for
Cycle
Notifications Open

N/A

Cycle
Open

Not
Started

Not
Started

N/A

Success Message: N/A
Cycle Message: You can do these two steps
at any time, even when the application
cycle is closed.
1. Select Check Eligibility to determine
whether you qualify.
2. Select Edit Application Profile to provide
contact, personal, education, training, and
career information. If the cycle is currently
closed, we will automatically migrate this
information to your application when the
cycle opens.
Blue Banner: N/A

N/A

Success Message: N/A
Cycle Message: You can do these two steps
at any time, even when the application
cycle is closed.
1. Select Check Eligibility to determine
whether you qualify.
2. Select Edit Application Profile to provide
contact, personal, education, training, and
career information. If the cycle is currently
closed, we will automatically migrate this
information to your application when the
cycle opens.
Blue Banner: N/A

For example, the screenshot below depicts scenario #10 from the table above where an applicant is only eligible for
NCLRP, however, the cycle period is closed although they still have the ability to ‘Sign Up For Notifications’ for NHSC
LRP even though that cycle period is open.

Bureau of Health Workforce
Application Landing Page Internal Online Application User Guide

Figure 8: Scenario #10 Combination (Action-button status)