CMS-10710.GenIC#6 - Marketplace IVR Customer Sat Survey (A11 Section 280) (30-day)

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1. Please rate your overall satisfaction with the Health
Insurance Marketplace Call Center based on your most recent
call.
2. How would you rate the ability of the customer service
representative who just assisted you to answer your
questions?
3. How would you rate the customer service representative’s
knowledge of your coverage options
4. If you have used our website, healthcare.gov, please rate
your most recent experience
5. How would you rate your interaction with the automated
phone system?
6. Are you satisfied with how long it took you to get through
to a representative

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