Attachment F: Submission Emails

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CAHPS Health Plan Database Emails To Users
Email #1: Coalition Account Access
Thank you for registering with the CAHPS Health Plan Survey Data Submission System.
Your username and password for accessing the CAHPS Health Plan Survey Data
Submission System are shown below.
User Name: {replace:username}
Password: {replace:pwd}
Log in at https://cahpsdatabase.ahrq.gov/hpdss/
If you have not already sent us a list of health plans, please send us a list of health plans
that you wish to include in the coalition report and we will enter the plan names into the
Data Submission System. We will also review the plan list and contact you to discuss their
participation status in the CAHPS Health Plan Survey Database.
Please direct the plans that do not participate in the CAHPS Health Plan Survey Database
and are on your wish list to the online CAHPS Data Submission System.
Contact the CAHPS Database if you have any questions.
E-mail: [email protected]
Telephone: 888-808-7108
To ensure you receive future updates regarding the CAHPS Health Plan Database, please
sign up for GovDelivery
(https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).
{replace:comments}

Email #2: Sponsor Registration Accepted
Thank you for registering with the CAHPS Health Plan Survey Data Submission System.
Your username and password for accessing the CAHPS Health Plan Survey Data
Submission System are shown below.
{replace:orgname}
User Name: {replace:username}

Password: {replace:pwd}
Log in at https://cahpsdatabase.ahrq.gov/hpdss/
{replace:comments}
Note: Attached is the Association of Community Affiliated Plans (ACAP) authorization form.
Association of Community Affiliated Plans (ACAP) is requesting authorization from State
Medicaid Health Plans to use the CAHPS Health Plan survey data they provided to the
CAHPS Database to include in the ACAP Coalition Report. This report compares planspecific results for ACAP members, for purposes of quality improvement.
Contact the CAHPS Database if you have any questions.
E-mail: [email protected]
Telephone: 888-808-7108
To ensure you receive future updates regarding the CAHPS Health Plan Database, please
sign up for GovDelivery
(https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).
Email #3: Sponsor Registration Rejected
Your registration request to participate in the CAHPS Health Plan Survey Data Submission
System has been rejected.
{replace:comments}
Contact the CAHPS Database if you have any questions.
E-mail: [email protected]
Telephone: 888-808-7108
To ensure you receive future updates regarding the CAHPS Health Plan Database, please
sign up for GovDelivery
(https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).
Email #4: Sponsor Registration Confirmation
Thank you for confirming your account with the CAHPS Health Plan Survey Data
Submission System.
Your username and password for accessing the CAHPS Health Plan Survey Data
Submission System are shown below.

The Plan Information grid will be pre-populated with all the health plans you submitted in
the last submission period, along with their key characteristics. Please review this
information to ensure that it is accurate. You may add new plans, edit existing plans, or
delete any plans that are not participating this year.
Sponsors no longer have to give their vendor the account ID and account password to
access your sponsor account. To grant vendors the ability to assist you in submitting survey
information, you only have to enter the vendor’s email address for each health plan in the
plan information table, under the “Plans” tab. After you have entered the vendor’s email
address, the vendor will be granted access to assist you in the submission process.
{replace:orgname}
User Name: {replace:username}
Password: {replace:pwd}
Log in at https://cahpsdatabase.ahrq.gov/HPDSS/
If your health plan is a member of the Association of Community Affiliated Plans (ACAP),
please see the ACAP Authorization Memo:
https://cahpsdatabase.ahrq.gov/files/HP/2026_ACAP_Authorization_Form-508.pdf
Contact the CAHPS Database if you have any questions.
E-mail: [email protected]
Telephone: 888-808-7108
Email #5: Vendor Registration Accepted
Thank you for registering with the CAHPS Health Plan Survey Data Submission System.
Your username and password are shown below.
User Name: {replace:username}
Password: {replace:pwd}
Log in at https://cahpsdatabase.ahrq.gov/hpdss/
Once you log in to the Data Submission System, you will only see the health plans that a
sponsor has assigned to you as the vendor. Contact the sponsor if you have questions
about the plans assigned to you.
{replace:comments}

Contact the CAHPS Database if you have any questions.
E-mail: [email protected]
Telephone: 888-808-7108
To ensure you receive future updates regarding the CAHPS Health Plan Database, please
sign up for GovDelivery
(https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).
Email #8: Data Use Agreement Not Received
Sponsor: {replace:sponsorname}
The submission history shows that we have not received the Data Use Agreement (DUA) for
the following plans.
{replace:planname}
Please sign and upload the DUA no later than [LAST DAY OF SUBMISSION] or your data
will not be included in the Health Plan Database.
Please upload it to the Health Plan submission site:
https://cahpsdatabase.ahrq.gov/HPDSS/login.aspx
Contact the CAHPS Database if you have any questions.
E-mail: [email protected]
Telephone: 888-808-7108
To ensure you receive future updates regarding the CAHPS Health Plan Database, please
sign up for GovDelivery
(https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).
Email #9: Data Use Agreement Rejected
There was an issue with the Data Use Agreement (DUA) you submitted.
DUA File Name: {replace:filename}
Date Received: {replace:datereceived}
{replace:comments}
Contact the CAHPS Database if you have any questions.
E-mail: [email protected]

Telephone: 888-808-7108
To ensure you receive future updates regarding the CAHPS Health Plan Database, please
sign up for GovDelivery
(https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).
Email #10: Questionnaire File Approved
The questionnaire below has been approved. You may now begin to submit data for the
health plan(s) linked to this questionnaire. Your next step is to link your health plan(s) to
this questionnaire, if you have not already done so, and then you may submit your
data.
Questionnaire File Name: {replace:filename}
Date Received: {replace:datereceived}
{replace:comments}
Contact the CAHPS Database if you have any questions.
E-mail: [email protected]
Telephone: 888-808-7108
To ensure you receive future updates regarding the CAHPS Health Plan Database, please
sign up for GovDelivery
(https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).
Email #11: Questionnaire File Rejected
The questionnaire you submitted has been rejected as it does not meet the CAHPS
5.1/5.1H questionnaire standards.
The survey data for the plans using this questionnaire will not be included in the CAHPS
Health Plan Survey Database.
Questionnaire File Name: {replace:filename}
Date Received: {replace:datereceived}
{replace:comments}
Contact the CAHPS Database if you have any questions.
E-mail: [email protected]
Telephone: 888-808-7108

To ensure you receive future updates regarding the CAHPS Health Plan Database, please
sign up for GovDelivery
(https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).
Email #12: Final Approval Accepted
Congratulations! The following health plan has been accepted in the CAHPS Health Plan
Survey Database.
Health Plan Name: {replace:planname}
Sponsor: {replace:sponsorname}
The results are scheduled to be released in late fall [YEAR].
{replace:comments}
Contact the CAHPS Database if you have any questions.
E-mail: [email protected]
Telephone: 888-808-7108
To ensure you receive future updates regarding the CAHPS Health Plan Database, please
sign up for GovDelivery
(https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).
Email #13: Final Approval Rejected
The CAHPS Database has reviewed the health plan information, questionnaire and data file
submitted for the health plan below and it cannot be accepted in the CAHPS Health Plan
Survey Database.
The Health Plan Name: {replace:planname}
Sponsor: {replace:sponsorname}
{replace:comments}
Contact the CAHPS Database if you have any questions.
E-mail: [email protected]
Telephone: 888-808-7108
To ensure you receive future updates regarding the CAHPS Health Plan Database, please
sign up for GovDelivery
(https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).

Email #14: Forgot Password
Your CAHPS Health Plan Survey Data Submission System Username and Password.
Username = {replace:username}
Password = {replace:pwd}
Log in at https://cahpsdatabase.ahrq.gov/hpdss/
Contact the CAHPS Database if you have any questions.
E-mail: [email protected]
Telephone: 888-808-7108