OMB control number
USPTO Website Customer Satisfaction Surveys
OMB 0651-0083 ยท DOC/PTO.
OMB 0651-0083
The United States Patent and Trademark Office (USPTO) wishes to conduct customer satisfaction surveys on its websites. This collection will allow for continued use of a data-driven and a statistically valid approach to understanding customer satisfaction with Agency websites. The objective is to help the USPTO become more citizen-centric and achieve higher levels of public trust and confidence. The USPTO will use the ForeSee surveys in order to collaborate effectively with the public and meet Administration mandates. These surveys will assist the Agency in its efforts to be open and collaborative.
The latest form for USPTO Website Customer Satisfaction Surveys expires 2022-01-31 and is listed under ICR 201810-0651-002.
Latest Forms, Documents, and Supporting Material
| Document | Type |
|---|---|
 0651-New USPTO Website Surveys SS Part A Nov 2018 revised 1-30-19.docx | Supporting Statement A |
 foresee-cxa-methodology-white-paper.pdf | Supplementary Document |
| USPTO Information Quality Guidelines May 24 2011.pdf | Supplementary Document |
 0651-New USPTO Website Surveys SS Part B Sept 2018.doc | Supporting Statement B |
 Trademarks Customer Feedback Community Survey |
Other-Online survey |
All Historical Document Collections
| Reference | Filing | Received | Concluded | Action |
|---|---|---|---|---|
| 201810-0651-002 | New collection (Request for a new OMB Control Number) | 2018-11-05 | Approved with change |