Installation Management Command Survivor Outreach Service System (SOS IMCOM)

Survivor Outreach Services is an Army-wide program that provides dedicated and comprehensive support services to all Family members of Soldiers who die while on Active Duty, including Regular Army, United States Army National Guard (ARNG) and Reserves patrons. Survivor Outreach Services Support Coordinators serve as the main Survivor advocate. They facilitate support groups, provide life skills education, assist Survivors in managing applicable life-long benefit transition milestones, connect Survivors with counseling resources, and represent the command in contacts with community organizations. Survivor Outreach Services Financial Counselors help Survivors by assisting with budget counseling, debt management, education, and higher education needs. SOS staff members are required to make periodic communication with Survivors—at a minimum of one contact annually—to conduct well-being checks and milestone management reviews or determine the level of support Survivors desire. Information gathered in these meetings is input into the SOS application collection instrument by SOS staff members. No customers have access to the collection instrument. SOS staff members collect the information from the Survivors and document the information as a direct contact within the SOS application case notes. The successful end result of the information collection as a whole is an organized and up-to-date database of essential information on Survivors that allows SOS to better provide the support they deserve.

The latest form for Installation Management Command Survivor Outreach Service System (SOS IMCOM) expires 2027-04-30 and can be found here.