OMB control number
Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)
OMB 0704-0595 ยท DOD/DODDEP.
OMB 0704-0595
The results of the data collected will be used to improve the delivery of Federal services and programs. It will include the creation of personas, customer journey maps, and reports and summaries of customer feedback data and user insights. It will also provide government-wide data on customer experience that can be displayed on performance.gov to help build transparency and accountability of Federal programs to the customers they serve.
The latest form for Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) expires 2027-06-30 and is listed under ICR 202404-0704-010.
Latest Forms, Documents, and Supporting Material
| Document | Type |
|---|---|
 0704-0595_SSA_5.2.24.docx | Supporting Statement A |
| 0704-0595_SSB_4.23.24.docx | Supporting Statement B |
| ICR Template_A11 Section 280 Clearance.docx | Supplementary Document |
 Security Clearance Applicant Survey for NBIS |
Other-Feedback Survey |
| Security Clearance Applicant Survey for DCSA.mil |
Other-Feedback Survey |
All Historical Document Collections
| Reference | Filing | Received | Concluded | Action |
|---|---|---|---|---|
| 202404-0704-010 | Extension without change of a currently approved collection | 2024-05-02 | Approved with change | |
| 202010-0704-005 | New collection (Request for a new OMB Control Number) | 2020-10-19 | Approved without change |
OMB Details
Security Clearance Applicant Survey for DCSA.mil
Federal Enterprise Architecture: Defense and National Security - Operational Defense