Improving Customer Experience (OMB Circular A-11, Section 280 Implementation

A modern, streamlined and responsive customer experience means: raising government-wide customer experience to the average of the private sector service industry; developing indicators for high-impact Federal programs to monitor progress towards excellent customer experience and mature digital services; and providing the structure (including increasing transparency) and resources to ensure customer experience is a focal point for agency leadership. This proposed information collection activity provides a means to garner customer and stakeholder feedback in an efficient, timely manner in accordance with the Administration’s commitment to improving customer service delivery as discussed in Section 280 of OMB Circular A-11 at https://www.whitehouse.gov/wp-content/uploads/2018/06/s280.pdf

The latest form for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation expires 2023-07-31 and can be found here.

Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

Federal Enterprise Architecture: Income Security - General Retirement and Disability