OMB.report

Federal forms, ICRs, and supporting documents

OMB control number

Generic Clearance for Improving Customer Experience(OMB Circular A-11, Section 280 Implementation)

OMB 0990-0491 · HHS/HHSDM.

OMB 0990-0491

These Presidential actions and requirements establish an ongoing process of collecting customer insights and using them to improve services. This new request will enable the U.S. Department of Health and Human Services (hereafter “the Agency”) to ultimately transform the experience of its customers to improve both efficiency and mission delivery and increase accountability by communicating about these efforts with the public.

The latest form for Generic Clearance for Improving Customer Experience(OMB Circular A-11, Section 280 Implementation) expires 2027-04-30 and is listed under ICR 202411-0990-001.

Latest Forms, Documents, and Supporting Material

Latest forms, documents, and information collections
DocumentType
Form 1 PRC Patient Feedback Survey (document unavailable)Form
memo change request for 0990-0491.docxJustification for No Material/Nonsubstantive Change
memo change request for 0990-0491.docx Justification for No Material/Nonsubstantive Change
Supporting Statement B - HHS A 11 Section 280 Improving Customer Experience 12 4 23.docxSupporting Statement B
Supporting Statement B - HHS A 11 Section 280 Improving Customer Experience 12 4 23.docxSupporting Statement B
Supporting Statement A- HHS A11 Section 280 Improving Customer Experience 202403-0990-006 4 22 24.docxSupporting Statement A
Supporting Statement A- HHS A11 Section 280 Improving Customer Experience 202403-0990-006 4 22 24.docxSupporting Statement A
Generic ICR Template_A11 Section 280 Clearance 12 4 23.docxSupplementary Document
Generic ICR Template_A11 Section 280 Clearance 12 4 23.docx Supplementary Document
SimplerNOFOs Other-Survey Instrument
Indian Health Service Purchased/Referred Care Patient Experience Survey Form
User Testing (Rapid Feedback) Other-User testing
User Testing (Deep Dive) Other-template
Feedback survey Other-instruction
Focus Groups Other-
Customer Interviews Other-

All Historical Document Collections

Historical document collections
ReferenceFilingReceivedConcludedAction
202411-0990-001 No material or nonsubstantive change to a currently approved collection 2024-11-14 Approved without change
202403-0990-006 New collection (Request for a new OMB Control Number) 2024-03-26 Approved with change

OMB Details

Customer Interviews

Federal Enterprise Architecture: Health - Public Health Monitoring