OMB control number

Generic Clearance for Improving Customer Experience(OMB Circular A-11, Section 280 Implementation)

OMB 0990-0491 · HHS/HHSDM.

OMB 0990-0491

These Presidential actions and requirements establish an ongoing process of collecting customer insights and using them to improve services. This new request will enable the U.S. Department of Health and Human Services (hereafter “the Agency”) to ultimately transform the experience of its customers to improve both efficiency and mission delivery and increase accountability by communicating about these efforts with the public.

The latest form for Generic Clearance for Improving Customer Experience(OMB Circular A-11, Section 280 Implementation) expires 2027-04-30 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
memo change request for 0990-0491.docx Justification for No Material/Nonsubstantive Change
Supporting Statement B - HHS A 11 Section 280 Improving Customer Experience 12 4 23.docx Supporting Statement B
Supporting Statement A- HHS A11 Section 280 Improving Customer Experience 202403-0990-006 4 22 24.docx Supporting Statement A
Generic ICR Template_A11 Section 280 Clearance 12 4 23.docx Supplementary Document
User Testing (Rapid Feedback) Other-User testing
User Testing (Deep Dive) Other-template
Feedback survey Other-instruction
Focus Groups Other-
Customer Interviews Other-

All Historical Document Collections

202411-0990-001 Approved without change	No material or nonsubstantive change to a currently approved collection	2024-11-14
202403-0990-006 Approved with change	New collection (Request for a new OMB Control Number)	2024-03-26

OMB Details

Customer Interviews

Federal Enterprise Architecture: Health - Public Health Monitoring