Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

OMB 1405-0193

OMB 1405-0193

The information collection activity will collect qualitative customer feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery. This qualitative feedback will provide insights into customer perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers. It will also allow feedback to contribute directly to the improvement of program management.

The latest form for Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery expires 2021-04-30 and can be found here.

Latest Forms, Documents, and Supporting Material
Document
Name
Supporting Statement A
Supplementary Document
Supplementary Document
Justification for No Material/Nonsubstantive Change
Supplementary Document
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Supporting Statement B
All Historical Document Collections
Extension without change of a currently approved collection 2024-02-07
Improperly submitted and continue
Revision of a currently approved collection 2022-08-05
Improperly submitted and continue
No material or nonsubstantive change to a currently approved collection 2022-07-05
Approved without change
No material or nonsubstantive change to a currently approved collection 2021-12-21
Approved without change
Revision of a currently approved collection 2021-06-16
Approved without change
Revision of a currently approved collection 2021-04-07
Extension without change of a currently approved collection 2020-12-22
Approved without change
Extension without change of a currently approved collection 2018-04-17
Withdrawn and continue
Extension without change of a currently approved collection 2018-03-09
Approved without change
No material or nonsubstantive change to a currently approved collection 2017-12-21
Approved with change
No material or nonsubstantive change to a currently approved collection 2017-12-13
Improperly submitted and continue
No material or nonsubstantive change to a currently approved collection 2017-12-12
Approved without change
No material or nonsubstantive change to a currently approved collection 2017-07-27
Improperly submitted and continue
Extension without change of a currently approved collection 2017-07-26
Approved without change
Revision of a currently approved collection 2017-06-27
Approved without change
No material or nonsubstantive change to a currently approved collection 2016-11-21
Approved without change
No material or nonsubstantive change to a currently approved collection 2016-02-17
Approved without change
No material or nonsubstantive change to a currently approved collection 2015-04-27
Approved without change
Revision of a currently approved collection 2014-05-20
Approved without change
No material or nonsubstantive change to a currently approved collection 2014-04-07
Approved without change
No material or nonsubstantive change to a currently approved collection 2012-02-21
Approved without change
No material or nonsubstantive change to a currently approved collection 2011-07-25
Approved without change
New collection (Request for a new OMB Control Number) 2011-03-16
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