Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

OMB 1506-0062

Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers’ needs, the Financial Crimes Enforcement Network (hereafter the Agency) seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback, we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study.

The latest form for Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery expires 2023-09-30 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
FinCEN Products and Services Customer Satisfaction Survey Form and Instruction
BSA E-filing System Performance Measure Survey Form and Instruction
FinCEN Portal and FinCEN Query Performance Measure Survey Form and Instruction
FinCEN- Foreign Financial Intelligence Unit (FIU) Survey Form and Instruction
Generic_Clearance_Submission_Template 2023.docx Supplementary Document
Supporting_Statement-0062 (Part B) 8_24_2023 Final.docx Supporting Statement B
1506-0062 SS Part A 2023.docx Supporting Statement A
FinCEN Exchange Survey Other-Optional Customer Satisfaction Survey
FinCEN Products and Services Customer Satisfaction Survey Form and Instruction
BSA E-filing System Performance Measure Survey Form and Instruction
FinCEN Portal and FinCEN Query Performance Measure Survey Form and Instruction
FinCEN- Foreign Financial Intelligence Unit (FIU) Survey Form and Instruction

All Historical Document Collections

202308-1506-001 Approved without change	Extension without change of a currently approved collection	2023-09-20
202008-1506-002 Approved without change	Extension without change of a currently approved collection	2020-08-28
201705-1506-002 Approved without change	Extension without change of a currently approved collection	2017-07-17
201404-1506-002 Approved without change	Extension without change of a currently approved collection	2014-04-30
201103-1506-002 Approved with change	New collection (Request for a new OMB Control Number)	2011-03-09