OMB.report

Federal forms, ICRs, and supporting documents

OMB control number

Public Assistance Customer Satisfaction Surveys

OMB 1660-0107 ยท DHS/FEMA.

OMB 1660-0107

Federal agencies are required to survey their customers to determine the kind and quality of services customers want and their level of satisfaction with those services. The FEMA Public Assistance Customer Satisfaction Surveys are used to monitor program performance and assess service delivery. Survey results are used to ensure the Agency is meeting the needs of FEMA applicants.

The latest form for Public Assistance Customer Satisfaction Surveys expires 2026-11-30 and is listed under ICR 202310-1660-003.

Latest Forms, Documents, and Supporting Material

Latest forms, documents, and information collections
DocumentType
Form FF-104-FY-21-158 ( Public Assistance Assessment Customer Satisfaction Survey (Internet) (SLTT)Form
Form FF-104-FY-21-158 ( Public Assistance Assessment Customer Satisfaction Survey (Internet) (Non-Profits)Form
Form FF-104-FY-21-157 ( Public Assistance Assessment Customer Satisfaction Survey (Telephone) (SLTT)Form
Form FF-104-FY-21-157 ( Public Assistance Assessment Customer Satisfaction Survey (Telephone) (Non-Profits)Form
Form FF-104-FY-21-156 ( Public Assistance Initial Customer Satisfaction Survey (Internet) (SLTT)Form
Form FF-104-FY-21-156 ( Public Assistance Initial Customer Satisfaction Survey (Internet) (Non-Profits)Form
Form FF-104-FY-21-155 ( Public Assistance Initial Customer Satisfaction Survey (Telephone) (SLTT)Form
Form FF-104-FY-21-155 ( Public Assistance Initial Customer Satisfaction Survey (Telephone) (Non-Profits)Form
Executive Order 12862.pdf Supplementary Document
1660-0107 - BRI Supporting Statement A - 2023 03 01 clean.docxSupporting Statement A
1660-0107 - BRI Supporting Statement B - 2023 02 23 clean.docxSupporting Statement B
1660-0107 - Published 60-Day BRI FRN - 2022 12 09.pdf Supplementary Document
1660-0107 - Published 30-Day BRI FRN - 2023 03 01.pdf Supplementary Document
Interviews (SLTT) Instruction
Interviews (Non-Profits) Instruction
Focus Groups (SLTT) Instruction
Focus Groups (Non-Profits) Instruction
Public Assistance Assessment Customer Satisfaction Survey (Internet) (SLTT) Form
Public Assistance Assessment Customer Satisfaction Survey (Internet) (Non-Profits) Form
Public Assistance Assessment Customer Satisfaction Survey (Telephone) (SLTT) Form
Public Assistance Assessment Customer Satisfaction Survey (Telephone) (Non-Profits) Form
Public Assistance Initial Customer Satisfaction Survey (Internet) (SLTT) Form
Public Assistance Initial Customer Satisfaction Survey (Internet) (Non-Profits) Form
Public Assistance Initial Customer Satisfaction Survey (Telephone) (SLTT) Form
Public Assistance Initial Customer Satisfaction Survey (Telephone) (Non-Profits) Form

All Historical Document Collections

Historical document collections
ReferenceFilingReceivedConcludedAction
202310-1660-003 Extension without change of a currently approved collection 2023-10-19 Approved without change
202301-1660-006 Revision of a currently approved collection 2023-03-03 Withdrawn and continue
202009-1660-004 Revision of a currently approved collection 2020-09-30
201907-1660-001 No material or nonsubstantive change to a currently approved collection 2019-08-06 Approved without change
201703-1660-002 Revision of a currently approved collection 2017-05-08 Approved with change
201409-1660-010 Revision of a currently approved collection 2015-01-06 Approved without change
201111-1660-001 Revision of a currently approved collection 2012-03-30 Approved with change
201103-1660-001 No material or nonsubstantive change to a currently approved collection 2011-04-25 Approved without change
200810-1660-007 New collection (Request for a new OMB Control Number) 2009-02-03 Approved without change

OMB Details

Public Assistance Initial Customer Satisfaction Survey (Telephone) (Non-Profits)

Federal Enterprise Architecture: Disaster Management - Disaster Preparedness and Planning

Information collection instruments
FormNameElectronic accessType
Form FF-104-FY-21-155 (formerly 519-0-32)Public Assistance Initial Customer Satisfaction Survey (phone)Paper OnlyForm

Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.