OMB control number
Generic Clearance for FEMA’s Collection of Feedback on Customer Satisfaction and Disaster Recovery
OMB 1660-0164 · DHS/FEMA.
OMB 1660-0164
Federal Agencies are required to survey their customers to determine the kind and quality of services they want and their level of satisfaction with those services. In order for the Agency to maintain customer service standards, there must be continuous assessment of service delivery throughout all phases of the customer journey. The Agency will collect, analyze, and interpret information gathered from this generic clearance to identify strengths and weaknesses with program delivery.
The latest form for Generic Clearance for FEMA’s Collection of Feedback on Customer Satisfaction and Disaster Recovery expires 2027-05-31 and is listed under ICR 202402-1660-002.
Latest Forms, Documents, and Supporting Material
| Document | Type |
|---|---|
 Form FEMA Form FF-104-F Long-Term Recovery Surveys | Form |
 1660-NW171 - Published 30-Day New Generic FRN - 2024 03 28.pdf | Supplementary Document |
 1660-NW171 - Published 60-Day New Generic FRN - 2023 12 11.pdf | Supplementary Document |
| PLAW-115publ435.pdf | Supplementary Document |
| PLAW-111publ352.pdf | Supplementary Document |
| EO 12862 (86 FR 71357, 2021 12 16).pdf | Supplementary Document |
| 1660-NW171 - Supporting Statement B - 2024 02 21 clean.docx | Supporting Statement B |
| 1660-NW171 - Supporting Statement A - 2024 03 28 clean.docx | Supporting Statement A |
 Long-Term Recovery Surveys |
Form |
All Historical Document Collections
| Reference | Filing | Received | Concluded | Action |
|---|---|---|---|---|
| 202402-1660-002 | New collection (Request for a new OMB Control Number) | 2024-03-29 | Approved without change |
OMB Details
Long-Term Recovery Surveys
Federal Enterprise Architecture: Disaster Management - Disaster Repair and Restore
| Form | Name | Electronic access | Type |
|---|---|---|---|
| Form FEMA Form FF-104-FY-21-107-A | Long Term Recovery Study- Reconstruction II: 24 Months- Electronic (Spanish) | Fillable Fileable | Form |
| Form FEMA Form FF-104-FY-21-107 | Long Term Recovery Study- Reconstruction II: 24 Months- Electronic | Fillable Fileable | Form |
| Form FEMA Form 1 FF-104-FY-21-105-A | Long Term Recovery Study- Reconstruction I:18 months- Electronic (Spanish) | Fillable Fileable | Form |
| Form FEMA Form FF-104-FY-21-105 | Long Term Recovery Study- Reconstruction I:18 months- Electronic | Fillable Fileable | Form |
| Form FEMA Form FF-104-FY-21-103-A | Long Term Recovery Study- Reconstruction I: 12 Months-Electronic (Spanish) | Fillable Fileable | Form |
| Form FEMA Form FF-104-FY-21-103 | Long Term Recovery Study- Reconstruction I: 12 Months-Electronic | Fillable Fileable | Form |
| Form FEMA Form FF-104-FY-21-101-A | Long Term Recovery Survey- Restoration: 6 Months -Electronic (Spanish) | Fillable Fileable | Form |
| Form FEMA Form FF-104-FY-21-101 | Long Term Recovery Survey- Restoration: 6 Months -Electronic | Fillable Fileable | Form |
Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.