OMB control number

Generic Clearance for FEMA’s Collection of Feedback on Customer Satisfaction and Disaster Recovery

OMB 1660-0164 · DHS/FEMA.

OMB 1660-0164

Federal Agencies are required to survey their customers to determine the kind and quality of services they want and their level of satisfaction with those services. In order for the Agency to maintain customer service standards, there must be continuous assessment of service delivery throughout all phases of the customer journey. The Agency will collect, analyze, and interpret information gathered from this generic clearance to identify strengths and weaknesses with program delivery.

The latest form for Generic Clearance for FEMA’s Collection of Feedback on Customer Satisfaction and Disaster Recovery expires 2027-05-31 and is listed under ICR 202402-1660-002.

View the official OMB control history on Reginfo.gov.

Latest Forms, Documents, and Supporting Material

Latest forms, documents, and information collections
Document	Type
Form FEMA Form FF-104-F Assessment Survey-Phone (document unavailable)	Form
Form FEMA Form FF-104-F Contact Survey-Phone (document unavailable)	Form
Form FEMA Form FF-104-F Initial Survey- Phone (document unavailable)	Form
Form FEMA Form FF-104-F Temporary Housing Units (THU) Survey- Phone (document unavailable)	Form and Instruction
Form FEMA Form FF-104-F Temporary Housing Units (THU) Survey- Electronic (document unavailable)	Form and Instruction
Form FEMA Form FF-104-F Transitional Sheltering Assistance (TSA) Survey–Phone (document unavailable)	Form and Instruction
Form FEMA Form FF-104-F Transitional Sheltering Assistance (TSA) Survey- Electronic (document unavailable)	Form and Instruction
Form FEMA Form FF-104-F National Preparedness Directorate Customer Satisfaction Survey - Email (document unavailable)	Form
Form FEMA Form FF-104-F National Preparedness Directorate Customer Satisfaction Survey - Phone (document unavailable)	Form
Form FEMA Form FF-104-F Long Term Recovery Study- Reconstruction II: 24 Months- Electronic (Spanish)	Form
Form FEMA Form FF-104-F Long Term Recovery Study- Reconstruction II: 24 Months- Electronic	Form
Form FEMA Form 1 FF-104 Long Term Recovery Study- Reconstruction I:18 months- Electronic (Spanish)	Form
Form FEMA Form FF-104-F Long Term Recovery Study- Reconstruction I:18 months- Electronic	Form
Form FEMA Form FF-104-F Long Term Recovery Study- Reconstruction I: 12 Months-Electronic (Spanish)	Form
Form FEMA Form FF-104-F Long Term Recovery Study- Reconstruction I: 12 Months-Electronic	Form
Form FEMA Form FF-104-F Long Term Recovery Survey- Restoration: 6 Months -Electronic (Spanish)	Form
Form FEMA Form FF-104-F Long Term Recovery Survey- Restoration: 6 Months -Electronic	Form
1660-NW171 - Published 30-Day New Generic FRN - 2024 03 28.pdf	Supplementary Document
1660-NW171 - Published 60-Day New Generic FRN - 2023 12 11.pdf	Supplementary Document
PLAW-115publ435.pdf	Supplementary Document
PLAW-111publ352.pdf	Supplementary Document
EO 12862 (86 FR 71357, 2021 12 16).pdf	Supplementary Document
1660-NW171 - Supporting Statement B - 2024 02 21 clean.docx	Supporting Statement B
1660-NW171 - Supporting Statement A - 2024 03 28 clean.docx	Supporting Statement A
Individual Assistance Customer Satisfaction Surveys-Phone (formerly Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys)	Form
Individual Assistance Customer Satisfaction Surveys-Phone (formerly Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys)	Form
Individual Assistance Customer Satisfaction Surveys-Phone (formerly Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys)	Form
Temporary Housing and Sheltering Customer Satisfaction Surveys (formerly Federal Emergency Management Agency Programs Customer Satisfaction Surveys)	Form and Instruction
Temporary Housing and Sheltering Customer Satisfaction Surveys (formerly Federal Emergency Management Agency Programs Customer Satisfaction Surveys)	Form and Instruction
Temporary Housing and Sheltering Customer Satisfaction Surveys (formerly Federal Emergency Management Agency Programs Customer Satisfaction Surveys)	Form and Instruction
Temporary Housing and Sheltering Customer Satisfaction Surveys (formerly Federal Emergency Management Agency Programs Customer Satisfaction Surveys)	Form and Instruction
National Preparedness Directorate Customer Satisfaction Survey	Form
National Preparedness Directorate Customer Satisfaction Survey	Form
National Preparedness Directorate Customer Satisfaction Survey	Instruction
Long-Term Recovery Surveys	Form
Long-Term Recovery Surveys	Form
Long-Term Recovery Surveys	Form
Long-Term Recovery Surveys	Form
Long-Term Recovery Surveys	Form
Long-Term Recovery Surveys	Form
Long-Term Recovery Surveys	Form
Long-Term Recovery Surveys	Form

All Historical Document Collections

Historical document collections
Reference	Filing	Received	Concluded	Action
202402-1660-002	New collection (Request for a new OMB Control Number)	2024-03-29		Approved without change

OMB Details

Long-Term Recovery Surveys

Federal Enterprise Architecture: Disaster Management - Disaster Repair and Restore

Information collection instruments
Form	Name	Electronic access	Type
Form FEMA Form FF-104-FY-21-107-A	Long Term Recovery Study- Reconstruction II: 24 Months- Electronic (Spanish)	Fillable Fileable	Form
Form FEMA Form FF-104-FY-21-107	Long Term Recovery Study- Reconstruction II: 24 Months- Electronic	Fillable Fileable	Form
Form FEMA Form 1 FF-104-FY-21-105-A	Long Term Recovery Study- Reconstruction I:18 months- Electronic (Spanish)	Fillable Fileable	Form
Form FEMA Form FF-104-FY-21-105	Long Term Recovery Study- Reconstruction I:18 months- Electronic	Fillable Fileable	Form
Form FEMA Form FF-104-FY-21-103-A	Long Term Recovery Study- Reconstruction I: 12 Months-Electronic (Spanish)	Fillable Fileable	Form
Form FEMA Form FF-104-FY-21-103	Long Term Recovery Study- Reconstruction I: 12 Months-Electronic	Fillable Fileable	Form
Form FEMA Form FF-104-FY-21-101-A	Long Term Recovery Survey- Restoration: 6 Months -Electronic (Spanish)	Fillable Fileable	Form
Form FEMA Form FF-104-FY-21-101	Long Term Recovery Survey- Restoration: 6 Months -Electronic	Fillable Fileable	Form

Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.