Nondiscrimination on the Basis of Disability in Air Travel

The Air Carrier Access Act (ACAA, 49 U.S.C. § 41705) prohibits discriminatory treatment of persons with disabilities in air transportation. The Department of Transportation amended its rule implementing the ACAA (14 CFR Part 382, Nondiscrimination on the Basis of Disability in Air Transportation) to require U.S. and foreign air carriers that operate at least one aircraft having a seating capacity of more than 60 passengers to make their primary Web sites that market air transportation to the general public in the U.S. accessible to individuals with disabilities. Among the features carriers must implement on their accessible web sites by December 12, 2015, is an online service request form for passengers to request disability accommodations required by Part 382 to enable access to air transportation. These information collections support the DOT strategic goal of increasing access to transportation services for all by 1) providing passengers with disabilities an effective and convenient mechanism to communicate in advance the accommodations they need to access air transportation, and 2) notifying users accessing a third-party application or external web site from the carrier's Web site that the same accessibility features and policies may not be available. In addition, the latter information collection is necessary to comply with the Web Content Accessibility Guidelines (WCAG) standard 2.0, Level AA, mandated by the November 2013 final rule amending Part 382.

The latest form for Nondiscrimination on the Basis of Disability in Air Travel expires 2022-01-31 and can be found here.

Create online disability service request form

Federal Enterprise Architecture: Transportation - Air Transportation