Survey of Airman Satisfaction with Aeromedical Certification Services

• The survey will be available for completion either electronically or hard copy • The collection is reported by survey and is voluntary • Airmen who have sought a medical certification within two years of the survey administration will be invited to participate in the survey • The survey will take place approximately every two years • The survey will be administered by the Human Factors Research Lab of the Civil Aerospace Medical Institute with the support of Cherokee CRC, LLC. • Demographic information will be collected from respondents, but any information disseminated to the public will be presented in aggregate form • The information obtained from the survey will be used to brief the Federal Air Surgeon, the Regional Flight Surgeons, and the Director of the Civil Aerospace Medical Institute following the survey closing • Data will be used by the senior managers of OAM to: o Evaluate stakeholder satisfaction with aeromedical certification services provided by or on behalf of the FAA o Identify areas in which improvements in service delivery can be made o Assess changes in stakeholder satisfaction as a result of those improvements • All publications of data would be provided in a technical report or journal article • The information from the survey will also be briefed in the Federal Air Surgeon’s Medical Bulletin • It is anticipated that the information collected will be disseminated to the public or used to support publicly disseminated information. As explained in the preceding paragraphs, the information gathered has utility. The Office of Aerospace Medicine will retain control over the information and safeguard it from improper access, modification, and destruction, consistent with OAM standards for privacy of information. See response to Question 10 of this Supporting Statement for more information on the OAM guarantee of privacy. Prior to dissemination, the information will be subjected to quality control measures and a pre-dissemination review pursuant to Section 515 of Public Law 106-554.

The latest form for Survey of Airman Satisfaction with Aeromedical Certification Services expires 2022-11-30 and can be found here.