Customer-Owned Service Lines

This information collection request requires operators of gas service lines who do not maintain their customers’ buried piping between service lines and building walls or gas utilization equipment to send written notices to their customers prescribing the proper maintenance of these gas lines and of the potential hazards of not properly maintaining these gas lines. Operators also have to maintain records that include a copy of the notice currently in use and evidence that notices were sent to customers within the previous 3 years. The purpose of the collection is to prevent prevent pipeline safety failures and to enforce regulatory compliance. Examples of written notices include informational inserts included in customer's billing statements. For multi-family residences such as mobile parks, housing projects, or apartment complexes, the requirement allows master meter operators to post a general notice in a predominant location frequented by customers rather than issuing individual notices to each customer. The time frames for developing notices are immediate and operators must retain proof of notice for 3 years.

The latest form for Customer-Owned Service Lines expires 2021-08-31 and can be found here.