OMB control number
VBA Call Center Satisfaction Survey
OMB 2900-0744 ยท VA.
OMB 2900-0744
As part of VBA's continuing commitment to improve the overall service quality, the VBA will benefit from obtaining direct feedback from veterans regarding their recent call center experience. Specifically, veteran feedback will provide the VBA three key benefits: 1) identify what is most important to veterans in determining their satisfaction with their call center experience; 2) determine what to do to improve the call center experience and 3)serve to guide training and/or operational activities aimed at enhancing the quality of service provided to veterans and active duty personnel.
The latest form for VBA Call Center Satisfaction Survey expires 2022-02-28 and is listed under ICR 201802-2900-012.
Latest Forms, Documents, and Supporting Material
| Document | Type |
|---|---|
 2018-13818.pdf | Supplementary Document |
 2900-0744_Supporting_Statement_A_04.04.2018.docx | Supporting Statement A |
| 2018-07949.pdf | Supplementary Document |
| Questionnaire_Response_Option_Examples.docx | Supplementary Document |
| 2900-0744_Supporting_Statement_B_03.29.18.docx | Supporting Statement B |
 VBA Pension National Call Center (NPCC) Satisfaction Survey |
Other-Computer Assisted Telephone Interviewing Survey Instrument |
| VBA National Call Center (NCC) Satisfaction Survey |
Other-Computer Assisted Telephone Interview Survey |
| VBA Education Call Center (ECC) Satisfaction Survey |
Other-Computer Assisted Telephone Interview Survey |
All Historical Document Collections
| Reference | Filing | Received | Concluded | Action |
|---|---|---|---|---|
| 201802-2900-012 | Reinstatement with change of a previously approved collection | 2018-11-30 | Approved without change | |
| 201606-2900-004 | No material or nonsubstantive change to a currently approved collection | 2016-07-21 | Approved without change | |
| 201405-2900-001 | Revision of a currently approved collection | 2015-02-12 | Approved without change | |
| 201202-2900-003 | Extension without change of a currently approved collection | 2013-01-24 | Approved without change | |
| 200907-2900-004 | New collection (Request for a new OMB Control Number) | 2009-10-20 | Approved without change |
OMB Details
VBA Education Call Center (ECC) Satisfaction Survey
Federal Enterprise Architecture: General Government - Legislative Functions