VBA Call Center Satisfaction Survey

OMB 2900-0744

As part of VBA's continuing commitment to improve the overall service quality, the VBA will benefit from obtaining direct feedback from veterans regarding their recent call center experience. Specifically, veteran feedback will provide the VBA three key benefits: 1) identify what is most important to veterans in determining their satisfaction with their call center experience; 2) determine what to do to improve the call center experience and 3)serve to guide training and/or operational activities aimed at enhancing the quality of service provided to veterans and active duty personnel.

The latest form for VBA Call Center Satisfaction Survey expires 2022-02-28 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
2018-13818.pdf Supplementary Document
2900-0744_Supporting_Statement_A_04.04.2018.docx Supporting Statement A
2018-07949.pdf Supplementary Document
Questionnaire_Response_Option_Examples.docx Supplementary Document
2900-0744_Supporting_Statement_B_03.29.18.docx Supporting Statement B
VBA Pension National Call Center (NPCC) Satisfaction Survey Other-Computer Assisted Telephone Interviewing Survey Instrument
VBA National Call Center (NCC) Satisfaction Survey Other-Computer Assisted Telephone Interview Survey
VBA Education Call Center (ECC) Satisfaction Survey Other-Computer Assisted Telephone Interview Survey

All Historical Document Collections

201802-2900-012 Approved without change	Reinstatement with change of a previously approved collection	2018-11-30
201606-2900-004 Approved without change	No material or nonsubstantive change to a currently approved collection	2016-07-21
201405-2900-001 Approved without change	Revision of a currently approved collection	2015-02-12
201202-2900-003 Approved without change	Extension without change of a currently approved collection	2013-01-24
200907-2900-004 Approved without change	New collection (Request for a new OMB Control Number)	2009-10-20

OMB Details

VBA Education Call Center (ECC) Satisfaction Survey

Federal Enterprise Architecture: General Government - Legislative Functions