Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

The information collection activity under this clearance will garner qualitative customer and stakeholder feedback in an efficient, timely manner. By qualitative feedback the agency means information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. Feedback collected under this generic clearance will provide useful information, but it will not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs.

The latest form for Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery expires 2022-12-31 and can be found here.