Rules and Regulations Implementing Minimum Customer Account Record Obligations on All Local and Interexchange Carriers (CARE), CG Docket No. 02-386

The Commission adopted final rules governing the exchange of customer account information between local exchange carriers and interexchange carriers. The Commission concluded that mandatory minimum standards are needed in light of record evidence demonstrating that information needed by carriers to execute customer requests and properly bill customers is not being consistently provided by all local exchange carriers and by all interexchange carriers. In December 2007, the Commission declined to adopt mandatory LEC-to-LEC data exchange requirements.

The latest form for Rules and Regulations Implementing Minimum Customer Account Record Obligations on All Local and Interexchange Carriers (CARE), CG Docket No. 02-386 expires 2022-05-31 and can be found here.