OMBudsman Inquiry/Request Instrument

The Office of the Procurement Ombudsman (OPO) is currently tracking and processing vendor inquiries and complaints using a composite of methods including email, Google Sheets, and MS Word Docs which makes it difficult to share, collaborate, centrally store data, effectively track information, as well as producing the necessary analytics (i.e. trend analysis) required for reporting to GSA senior leadership. As a result, the OPO finds it more difficult to help deconflict issues between GSA vendors and the acquisition workforce, as well as producing the necessary analytics required to improve acquisition processes. The Inquiry/Request web site will standardize and automate the collection of the data thereby reducing issues associated with manual receipt and processing of email and telephone calls.

The latest form for OMBudsman Inquiry/Request Instrument expires 2021-01-31 and can be found here.