OMB control number
Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)
OMB 3145-0254 · NSF.
OMB 3145-0254
NSF will collect, analyze, and interpret information gathered through this generic clearance to identify services’ accessibility, navigation, and use by customers, and make improvements in service delivery based on customer insights gathered through developing an understanding of the user experience interacting with Government.
The latest form for Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) expires 2026-10-31 and can be found here.
Latest Forms, Documents, and Supporting Material
Document Name |
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Justification for No Material/Nonsubstantive Change |
Justification for No Material/Nonsubstantive Change |
Supporting Statement B |
Supporting Statement B |
Supporting Statement A |
Supporting Statement A |
NSF ICR Template A11 Section 280 Clearance NSF 2024.docx
NSF ICR Template A11 Section 280 Clearance NSF 2024.docxAll Historical Document Collections
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Approved without change |
No material or nonsubstantive change to a currently approved collection | 2024-01-04 | |
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Approved without change |
Extension without change of a currently approved collection | 2023-08-29 | |
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Approved without change |
New collection (Request for a new OMB Control Number) | 2020-08-12 |