OMB control number
Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)
OMB 3145-0254 · NSF.
OMB 3145-0254
NSF will collect, analyze, and interpret information gathered through this generic clearance to identify services’ accessibility, navigation, and use by customers, and make improvements in service delivery based on customer insights gathered through developing an understanding of the user experience interacting with Government.
The latest form for Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) expires 2026-10-31 and is listed under ICR 202401-3145-001.
Latest Forms, Documents, and Supporting Material
| Document | Type |
|---|---|
 NSF ICR Template A11 Section 280 Clearance NSF 2024.docx | Justification for No Material/Nonsubstantive Change |
| Supporting Statement B for NSF_A 11 Section 280 Improving Customer Experience 2026.docx | Supporting Statement B |
| Supporting Statement A for NSF_A 11 Section 280 Improving Customer Experience 2026.docx | Supporting Statement A |
All Historical Document Collections
| Reference | Filing | Received | Concluded | Action |
|---|---|---|---|---|
| 202610-3145-003 | Extension without change of a currently approved collection | 2026-10-23 | ||
| 202401-3145-001 | No material or nonsubstantive change to a currently approved collection | 2024-01-04 | Approved without change | |
| 202308-3145-004 | Extension without change of a currently approved collection | 2023-08-29 | Approved without change | |
| 202008-3145-002 | New collection (Request for a new OMB Control Number) | 2020-08-12 | Approved without change |