Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

OMB 3145-0254

NSF will collect, analyze, and interpret information gathered through this generic clearance to identify services’ accessibility, navigation, and use by customers, and make improvements in service delivery based on customer insights gathered through developing an understanding of the user experience interacting with Government.

The latest form for Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) expires 2023-09-30 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
NSF ICR Template A11 Section 280 Clearance NSF 2024.docx Justification for No Material/Nonsubstantive Change
NSF ICR Template A11 Section 280 Clearance NSF 2024.docx Justification for No Material/Nonsubstantive Change
Supporting Statement B for NSF_A 11 Section 280 Improving Customer Experience 2023.docx Supporting Statement B
Supporting Statement B for NSF_A 11 Section 280 Improving Customer Experience 2023.docx Supporting Statement B
NSF Supporting Statement A for NSF_A 11 Section 280 Improving Customer Experience 2023.docx Supporting Statement A
NSF Supporting Statement A for NSF_A 11 Section 280 Improving Customer Experience 2023.docx Supporting Statement A

All Historical Document Collections

202401-3145-001 Approved without change	No material or nonsubstantive change to a currently approved collection	2024-01-04
202308-3145-004 Approved without change	Extension without change of a currently approved collection	2023-08-29
202008-3145-002 Approved without change	New collection (Request for a new OMB Control Number)	2020-08-12