A PROGRAM INSPECTION TO DETERMINE THE EXTENT OF CLIENT SATISFACTION WITH SOCIAL SECURITY SERVICES

Forms and Documents

Document Name	Status

No forms / supporting documents in this ICR. Check IC Document Collections.

IC Document Collections

IC ID	Document Title	Status
116734	A PROGRAM INSPECTION TO DETERMINE THE EXTENT OF CLIENT SATISFACTION WITH SOCIAL SECURITY SERVICES	Migrated

ICR Details

OMB Control No: 0990-0171	ICR Reference No: 198802-0990-001
Status: Historical Active	Previous ICR Reference No: 198706-0990-006
Agency/Subagency: HHS/HHSDM	Agency Tracking No:
Title: A PROGRAM INSPECTION TO DETERMINE THE EXTENT OF CLIENT SATISFACTION WITH SOCIAL SECURITY SERVICES
Type of Information Collection: Reinstatement with change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 02/12/1988
	Date Received in OIRA: 02/12/1988
Terms of Clearance: This information collection is approved under the following conditions and agreements. 1)OMB approves this study until August 30, 1988. 2)No future survey is conducted any sooner than March, 1989. 3) 3)Any future survey shall be submitted to OMB under the Paperwork Reduction Act for clearance at least 60 days before HHS wishes OMB to act on the request for clearance. 4)HHS must submit an analysis of the nonrespondent population versus the respondent population for bias and submit it to OMB for clearance. 5)HHS will document precisely the follow-up procedures and resulting response rates from this survey and submit these materials to OMB within 120 days following completion of data collection. 6)The results of the study will also be broken out by the type of SSA program from which the respondent is receiving benefits. 7)A system of records will neither be established nor modified. 8)Personal identifiers will not be retained after the survey is completed.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/1988	08/31/1988
Responses	640	0	0
Time Burden (Hours)	160	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: THIS REQUEST FOR INFORMATION ON THE EXTENT OF CLIENT SATISFACTION WITH SOCIAL SECURITY SERVICES IS NEEDED TO DETERMINE WHAT EXTENT STAFF REDUCTIONS HAVE HAD ON CLIENTS. INFORMATION FROM THIS COLLECTIO WILL BE COMPARED TO GAO DATA ON CLIENT SATISFACTION.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
A PROGRAM INSPECTION TO DETERMINE THE EXTENT OF CLIENT SATISFACTION WITH SOCIAL SECURITY SERVICES

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	640	0	0	640	0	0
Annual Time Burden (Hours)	160	0	0	160	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/12/1988

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