GENERAL IRS CUSTOMER SATISFACTION QUESTIONNAIRE (SHORT FORM)

Forms and Documents

Document Name	Status

No forms / supporting documents in this ICR. Check IC Document Collections.

IC Document Collections

IC ID	Document Title	Status
131202	GENERAL IRS CUSTOMER SATISFACTION QUESTIONNAIRE (SHORT FORM)	Migrated

ICR Details

OMB Control No: 1545-0978	ICR Reference No: 198904-1545-010
Status: Historical Active	Previous ICR Reference No: 198808-1545-004
Agency/Subagency: TREAS/IRS	Agency Tracking No:
Title: GENERAL IRS CUSTOMER SATISFACTION QUESTIONNAIRE (SHORT FORM)
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 07/17/1989
	Date Received in OIRA: 04/27/1989
Terms of Clearance: Approved. As part of its justification for extension of OMB approval of this docket beyond September 1990, IRS should report on the frequency of use, and response rates. Also, IRS should report on survey results over time in the same locations, and comment on uses made of the survey data. To satisfy the above evaluation with a minimum of additional reporting, IRS may use probability sampling techniques. We suggest that the Department consult with OMB during the fourth quarter of FY 1989 concerning the approach to be followed in meeting these clearance conditions.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/1990	09/30/1990	09/30/1990
Responses	250,000	0	25,000
Time Burden (Hours)	11,250	0	1,250
Cost Burden (Dollars)	0	0	0

---

Abstract: THE DATA COLLECTED WILL BE USED TO GET AN INDICATION OF WHETHER THE IR IS PROVIDING SATISFACTORY SERVICE TO ITS CUSTOMERS, THE TAXPAYERS. THIS INFORMATION WILL BE USED BY IRS MANAGERS TO DETERMINE IF CURRENT PROGRAMS AND SERVICE ARE MEETING TAXPAYERS' NEEDS. THE NEED FOR FURTHER EVALUATION OF OUR SERVICE AND PROGRAMS WILL BE INDICATED BY TH EFFORT.

---

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

---

Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
GENERAL IRS CUSTOMER SATISFACTION QUESTIONNAIRE (SHORT FORM)

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	250,000	25,000	0	225,000	0	0
Annual Time Burden (Hours)	11,250	1,250	0	10,000	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

---

Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/27/1989

---