OPINION SURVEY OF TAXPAYERS CONTACTING THE IRS PROBLEM RESOLUTION PROGRAM

Forms and Documents

Document Name	Status

No forms / supporting documents in this ICR. Check IC Document Collections.

IC Document Collections

IC ID	Document Title	Status
131596	OPINION SURVEY OF TAXPAYERS CONTACTING THE IRS PROBLEM RESOLUTION PROGRAM	Migrated

ICR Details

OMB Control No: 1545-1116	ICR Reference No: 199104-1545-011
Status: Historical Active	Previous ICR Reference No: 198904-1545-012
Agency/Subagency: TREAS/IRS	Agency Tracking No:
Title: OPINION SURVEY OF TAXPAYERS CONTACTING THE IRS PROBLEM RESOLUTION PROGRAM
Type of Information Collection: Reinstatement with change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 07/23/1991
	Date Received in OIRA: 04/19/1991
Terms of Clearance: Approved through September 1992 on the condition that the Department submit no later than July 31, 1991, a plan for increasing the response rate to an acceptable level as outlined in David Mader's letter to Jim MacRae dated July 18, 1991. It is our understnading that the surv will be a probability survey without replacement. In the request for extension of this approval the Department shall report on the first six months of survey operations. Remarks entered August 1, 1991 - Approved through September 1992. The Department shall submit a detailed report of the first six months of survey operations at the time further extension is requested

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/1992	09/30/1992
Responses	9,250	0	0
Time Burden (Hours)	463	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: A NEW CUSTOMER SATISFACTION SURVEY FOR THE IRS PROBLEM RESOLUTION PROGRAM WILL BE USED TO COLLECT DATA TO HELP EVALUATE AND IMPROVE THE PRP PROGRAM. THE SAMPLE WILL BE DRAWN FROM USERS OF THE PROBLEM RESOLUTION PROGRAM.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
OPINION SURVEY OF TAXPAYERS CONTACTING THE IRS PROBLEM RESOLUTION PROGRAM

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	9,250	0	0	0	9,250	0
Annual Time Burden (Hours)	463	0	0	0	463	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/19/1991

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