Approved with
the revisions submitted to OMB on July 26, 1991. As par of its plan
for the improvement of future customer satisfaction survey IRS
should include testing of alternatives for obtaining answers which
point to specific remedial actions that IRS could take to improv
customer satisfaction. IRS should consider using focus groups,
cognative laboratory studies, and surveys for this purpose.
Inventory as of this Action
Requested
Previously Approved
11/30/1991
11/30/1991
800
0
0
200
0
0
0
0
0
THE DATA COLLECTED WILL BE USED TO
DETERMINE THE LEVEL OF SATISFACTION OF TAXPAYERS CONTACTED BY
COLLECTION FUNCTION PERSONNEL OF IRS TO IDENTIFY POTENTIAL AREAS OF
PROGRAM IMPROVEMENT AND THEREBY IMPROVE THE EFFECTIVENESS OF
COLLECTION ACTIVITIES.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.