This ICR for TQM
studies is approved on the condition that EPA provide for OMB
review and approval a brief discription of the proposed study
(including its practical utility), survey instrument, and the
estimate burden. OMB review should not exceed 10 working days. If
EPA wants t conduct more than 10 surveys per year, EPA must modify
this ICR.
Inventory as of this Action
Requested
Previously Approved
07/31/1995
07/31/1995
5,000
0
0
450
0
0
0
0
0
OUTREACH SERVICES PROVIDED BY EPA
PROGRAM OFFICES WILL QUERY THEIR FREQUENT USERS ON THE QUALITY OF
THE SERVICES. THE INFORMATION WILL BE USED AS PART OF THE
IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT (TQM) WITHIN THE EPA TO
IMPROVE THE QUALITY OF AGENCY SERVICES.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.