CUSTOMER SATISFACTION SURVEY GENERIC CLEARANCE

Forms and Documents

Document	Type	Status	Availability

No forms / supporting documents in this ICR. Check IC Document Collections.

IC Document Collections

IC ID	Collection	Type	Status	Form
124000	CUSTOMER SATISFACTION SURVEY GENERIC CLEARANCE		Migrated

ICR Details

OMB Control No: 1225-0058	ICR Reference No: 199312-1225-001
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: DOL/DM	Agency Tracking No:
Title: CUSTOMER SATISFACTION SURVEY GENERIC CLEARANCE
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 01/05/1994
	Date Received in OIRA: 12/20/1993
Terms of Clearance: We have approved the Department of Labor's request for generic approva of customer surveys conducted by its subagencies, consistent with guidance that OMB Director Panetta issued on September 29, 1993. The following conditions of approval apply: 1) This generic clearance doe not apply to any survey of regulated entities when the subject of such collection is the enforcement, effect, impact, or adjudication of existing or planned regulations. This clearance does apply to any customer survey that focuses on a service provided by a regulatory agency when such services are freely solicited by regulated entities. Such services would include: training courses, handbooks, or technical assistance provided on request or for a fee by a regulatory agency. OMB will quickly review any specific information collection activities that are outside the scope of this generic approval. 2) We recommend that DOL seek the views of the Bureau of Labor Statistics on each customer survey prior to use. This will prevent duplication of information that BLS already collects, and will enhance the statistica quality and reliability of information gathered.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/1997	01/31/1997
Responses	40,000	0	0
Time Burden (Hours)	10,000	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: THE DEPARTMENT OF LABOR IS SEEKING A GENERIC CLEARANCE FOR CUSTOMER SATISFACTION SURVEYS IN ACCORDANCE WITH THE REQUIREMENTS OF EXECUTIVE ORDER 12862, SETTING CUSTOMER SERVICE STANDARDS.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
CUSTOMER SATISFACTION SURVEY GENERIC CLEARANCE

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	40,000	0	0	40,000	0	0
Annual Time Burden (Hours)	10,000	0	0	10,000	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 12/20/1993

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